Attachment S-5_ PP Questionairre.docx
DOCX document 48 KB Posted
- Solicitation number
- 693KA9-22-R-00016
About this file
This document contains a past performance questionnaire template and instructions for a solicitation from the Department of Transportation Federal Aviation Administration. The solicitation is for a System of Airports Reporting contract and seeks information from offerors on relevant past performance including contract details, quality of service, timeliness, cost control, customer relationship and overall satisfaction. Offerors are asked to provide references that can evaluate their performance on criteria such as compliance, accuracy, knowledge, timeliness, cost effectiveness, management, flexibility and commitment to customer satisfaction. Relevant contract details include title, number, agency, dates, values and roles. Performance is rated on a scale of outstanding, good, satisfactory and unsatisfactory.
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Other files
| File | Type | Posted |
|---|---|---|
| SIR_693KA9-22-R-00016_Section B thru M_FinalRev_Amend 3.pdf | ||
| Attachment S-3_Question and Comments - Government Response.pdf | ||
| 693KA9-22-R-00016 Section B Workbook.xlsx | XLSX spreadsheet | |
| SIR_693KA9-22-R-00016_Section B thru M_FinalRev.pdf | ||
| 693KA9-22-R-00016 Section B Workbook.xlsx | XLSX spreadsheet | |
| SIR_693KA9-22-R-00016_Section B thru M_Final.pdf | ||
| Attachment S-6 BusinessDeclarationForm.pdf | ||
| Attachment S-8 Industry QandC.xlsx | XLSX spreadsheet | |
| Attachment S-2 Example Quality Assurance Surveillance Plan.xlsx | XLSX spreadsheet | |
| Attachment S-1 Section C - SOAR Statement of Objectives.pdf | ||
| Attachment S-7 SOO Artifacts Workbook.xlsx | XLSX spreadsheet | |
| Attachment S-3_Question and Comments Form.doc | DOC document | |
| Section A_SolOfferAwardSF33.pdf | ||
| Attachment S-4 CLIENT AUTHORIZATION LETTER.docx | DOCX document |
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| Attachment S-5 | 693KA9-22-R-00016 |
| Attachment S-5 | 693KA9-22-R-00016 |
PAST PERFORMANCE QUESTIONNAIRE
SIR/RFP 693KA9-22-R-00016
System of Airports Reporting (SOAR)
A. OFFEROR INFORMATION
Offeror Name:
Offeror Address:
B. CONTRACT IDENTIFICATION
Project Title:
Contract Number:
Agency/Customer:
Agency/Customer POC Name:
Agency/Customer POC Email Address
Contract/Order/Subcontract/Other:
Contract Type:
Contract Purpose (e.g., Service, Supply, Deveopment/First Article, R&D)?
Contract Award Date:
Period of Performance
Total Contract Value:
Value of Offeror’s Share
Was the Offeror a Prime Contractor?
Yes
No
Was the Offeror a Sub Contractor?
Yes
No
Competitive Award?
Yes
No
Program Title and nature of the effort (i.e., describe the scope of the effort, the type of tasks involved, labor skills used, and products/support delivered).
PART II (TO BE COMPLETED BY RESPONDENT)
Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support very high or very low rating should be noted on page 5.
Assign each area a rating of, 4 (Outstanding), 3 (Good), 2 (Satisfactory), and 1 (Unsatisfactory). Use the attached Rating Guidelines which is provided as Exhibit 1 as guidance in making these evaluations. Circle the appropriate rating.
A. IDENTIFICATION OF RESPONDENT
Name:
Title:
Telephone Number:
Address:
Email:
B. EVALUATION
QUALITY OF SERVICE:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Compliance with contract requirements |
| 2 |
| Accuracy of reports |
| 3 |
| Level of knowledge, experience, and training of personnel |
| 4 |
| Capability of personnel to perform required services |
| 5 |
| Effectiveness of personnel in performing required services |
| 6 |
| Overall quality of service |
TIMELINESS OF PERFORMANCE:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Reliability |
| 2 |
| Responsive to technical direction |
| 3 |
| Meets contract delivery schedules and/or task deadlines |
COST CONTROL:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Current, accurate and complete billings |
| 2 |
| Relationship of negotiated costs to actuals |
| 3 |
| Cost effectiveness |
CUSTOMER RELATIONSHIP:
| # |
| Category |
| Rating |
| 1 |
| 2 |
| 3 |
| 4 |
| N/A |
| 1 |
| Effective management, including subcontracts |
| 2 |
| Reasonable/cooperative behavior |
| 3 |
| Responsive to contract requirements |
| 4 |
| Notification of problems |
| 5 |
| Flexibility |
| 6 |
| Proactive vs. reactive |
OVERALL CUSTOMER SATISFACTION:
| # |
| Category |
| Response |
| Yes |
| No |
| 1 |
| The contractor is committed to customer satisfaction: |
a. Contractor Manageent Personnel
b. Contractor Onsite Facility Personnel
ADDITIONAL COMMENTS:
Rating Guidelines Use the following definitions in your assessment of contractor performance.
| RATING |
| QUALITY OF PRODUCT OR SERVICE |
| COST CONTROL |
| TIMELINESS OF PERFORMANCE |
| CUSTOMER SATISFACTION |
| 4-Outstanding |
| Contractor is in compliance with contract requirements and/or delivers quality products/services |
| Contractor is effective in managing costs and submits current, accurate, and complete billings |
| Contractor is effective in meeting milestones and delivery schedules |
| Response to inquiries, technical/service/ |
administrative issues is effective
| 3-Good |
| Minor inefficiencies/errors have been identified |
| Contractor is usually effective in managing costs |
| Contractor is usually effective in meeting milestones and delivery schedules |
| Response to inquiries, technical/service/administrative issues is usually effective |
| 2-Satisfactory |
| Some problems have been encountered |
| Contractor is having some problems in managing costs effectively |
| Contractor is having some problems meeting milestones and delivery schedules |
| Response to inquiries, technical/service/administrative issues is somewhat effective |
| 1-Unsatisfactory |
| Contractor is not in compliance and is jeopardizing achievement of contract objectives |
| Contractor is unable to manage costs effectively |
| Contractor delays are jeopardizing performance of contract objectives |
| Response to inquiries, technical/service/administrative issues is not effective |
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