Attachment One Emergency Response System Statement of Work 05 August 2026 v1.pdf
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- Solicitation number
- FA480926Q0073
About this file
This is a Statement of Work (SOW) for an IP-Based Emergency Alert System Upgrade at Seymour Johnson Air Force Base, North Carolina, dated 05 August 2026.
The contractor shall procure, install, and maintain an upgraded IP-based Emergency Alert System (ConsortAlert) to replace the existing analog Alert III CrashNet system at the 4th Fighter Wing (4 FW) and 916th Command Post. The scope includes removing the existing Alert III initiator and installing new ConsortAlert system initiators in the primary and alternate Command Posts, plus an additional initiator in the 916th Command Post. All work must strictly adhere to the "Seymour Johnson AFB Klaxon System HLD v0.5" schematic. The contractor must conduct an on-site visit to assess facility infrastructure readiness and ensure seamless system cutover with zero unmitigated lapse in alert coverage. Hardware, software, and lifecycle system integration services are required, including use of genuine OEM Forum parts at no cost to the Government, free software patches and bug fixes within the same release, and automatic generation of daily and weekly reports on test calls, aircraft alerts, and system health diagnostics. The contractor shall provide basic operational and administrative training to Command Post and Communications Squadron personnel upon installation completion.
The contract structure includes a Base Year (system upgrade, installation, and 12-month comprehensive warranty covering all hardware, software, and engineering support) plus four one-year Option Periods for annual support and maintenance renewal, extending service through 2031 with a potential six-month extension. Primary equipment locations include Building 3200 at Seymour Johnson AFB, with initiator and control locations at the 4th Fighter Wing Command Post, 916th Command Post, and aircraft, and klaxon/strobe end-point locations across 16 buildings base-wide. The contractor must comply with all base security requirements, including background checks and base pass procedures. Ongoing system check-ups shall occur twice yearly minimum, with remote reviews of system configurations, operational logs, and databases. The Government is responsible for timely system failure notification, troubleshooting coordination via telephone or computer, facility access assistance, adherence to maintenance procedures, and prohibition of unauthorized third-party software or hardware modifications.
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STATEMENT OF WORK
IP-Based Emergency Alert System Upgrade (Consort Alert)
4th Fighter Wing (4 FW) Seymour Johnson AFB, NC
Date: 05 August 2026
Attachment One-Statement of Work 05 August 2026
Executive Summary
1.0 Scope of Work
The purpose of this contract is to procure, install, and maintain an upgraded IP-based Emergency Alert System for the 4th Fighter Wing (4 FW) and 916th Command Post at Seymour Johnson Air Force Base. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, and supervision necessary to upgrade the existing analog Alert III CrashNet system to the ConsortAlert IP-based system, matching the configuration currently utilized by the 916th Air Refueling Wing. The contractor shall provide all necessary items and non-personal services required to ensure the comprehensive maintenance and continuous full operational capability (FOC) of the system.
Following the installation and standard 12-month warranty period, the contractor shall provide ongoing maintenance and technical support. The anticipated Period of Performance (PoP) consists of a Base Year (Upgrade + 12-Month Warranty) plus four (4) 1-year Option Periods for sustainment.
2.0 Background
The current Alert III CrashNet system utilized by the 4 FW is scheduled for End-of-Life (EOL) on December 31, 2027, due to component obsolescence. The existing analog system lacks an Operating System (OS) and reporting capabilities. To ensure uninterrupted mission readiness, the 4 FW requires a secure, scalable, and Joint Interoperability Test Command (JITC) certified solution supporting both analog and VoIP endpoints capable of generating system health and alert reports.
3.0 Specific Tasks & Upgrade Requirements
During the Base Year and subsequent option years, the contractor shall at a minimum execute the comprehensive system upgrade and ongoing sustainment in strict accordance with the following requirements:
• System Replacement: Remove the existing Alert III initiator and install the new ConsortAlert system initiator in the primary and alternate Command Posts. A new initiator (panic button) will also be installed in the 916th Command Post.
This Statement of Work outlines the procurement, installation, and multi-year maintenance of an upgraded IP-based Emergency Alert System (ConsortAlert) at Seymour Johnson AFB. This critical modernization replaces the legacy analog Alert III CrashNet system, ensuring uninterrupted mission readiness, JITC-certified security compliance, and robust system health reporting.
• Technical Adherence: All installation and integration work must strictly follow the schematic labeled "Seymour Johnson AFB Klaxon System HLD v0.5”.
• Upgrade Preparation and Site Visit: To ensure the successful execution of the comprehensive system upgrade, the contractor shall, where needed, coordinate and conduct an on-site visit to Seymour Johnson AFB prior to or during the initial installation phase. The purpose of this visit is to assess the operating environment, verify facility infrastructure readiness, and guarantee a seamless cutover to the new system.
• Hardware, Software, and Lifecycle System Integration: The contractor shall ensure the new ConsortAlert system is fully IP-based, equipped with a centralized Operating System, and fully Joint Interoperability Test Command (JITC) certified for DoD network operation. To ensure continuous system compatibility, security compliance, and warranty integrity, the contractor shall provide the following integrated support services during the upgrade and throughout all subsequent maintenance periods:
• OEM Parts Mandate: All new hardware components, initiators, and replacement parts utilized for the initial upgrade or subsequent maintenance must be genuine, Original Equipment Manufacturer (OEM) Forum parts. The contractor shall deliver replacement parts at no cost to the Government.
• Software Maintenance: The contractor shall provide free patches, bug fixes, and up-issues (minor version updates) to resolve identified problems within the same software release.
Testing, Cutover, and Ongoing System Check-ups: The contractor shall conduct full end-to-end testing of the new system during the initial cutover phase to ensure full operational capability. Following deployment, the contractor shall perform ongoing system check-ups on an as-requested basis (twice a year minimum, unless addressing a specific technical fault). These remote check-ups shall include but not be limited to a comprehensive review of system configurations, operational logs, and Conference/Participant databases to identify potential anomalies, alongside supplemental training or targeted telephone support as required by the Government.
• Reporting Configuration: Configure the system to automatically generate and export daily and weekly reports detailing the results of routine test calls, live aircraft alert calls, and overall system health/diagnostics.
• Critical Constraint: The contractor must coordinate the installation and cutover schedule strictly with the customer point of contact to ensure absolutely zero unmitigated lapse in alert coverage.
• Training: Provide basic operational and administrative training to appointed Command Post and 4 CS personnel (Communications Squadron) upon completion of the installation.
System
Warranty Coverage: The contractor shall provide a comprehensive, all-inclusive twelve
(12) month warranty commencing immediately upon successful system cutover and
Government acceptance. This warranty shall cover all hardware components, software functionality, and engineering support required to keep the system fully operational at no additional cost to the Government. The transition from warranty status to Option Year 1 maintenance shall be seamless, with zero lapse in support coverage.
4.0 Period of Performance
The contract shall be structured as a Base Year plus four (4) Option Years to ensure continuous service through 2031. An additional 6-month extension of services clause may be included per
FAR 52.217-8.
Contract Line Item (CLIN) Phase Description of Services
Base Year (CLIN 0001) Year 1 System Upgrade, Installation, and 12-Month Warranty.
Option Year 1 (CLIN 1001)
Year 2 Annual Support & Maintenance Renewal.
Option Year 2 (CLIN 2001)
Year 3 Annual Support & Maintenance Renewal.
Option Year 3 (CLIN 3001)
Year 4 Annual Support & Maintenance Renewal.
Option Year 4 (CLIN 4001)
Year 5 Annual Support & Maintenance Renewal.
5.0 Place of Performance
The primary places of performance for this contract shall be the following locations at Seymour Johnson AFB, NC:
• Primary Equipment Location: Building 3200 (Equipment Room)
• Initiator & Control Locations: 4th Fighter Wing Command Post, 916th Command Post, Aircraft (Customer Provided Emergency Toggle Switch)
• Klaxon/Strobe End-Point Locations: Building 1600, Building 2130 (First and Second Floor), Building 2902, Building 3650, Building 3705 (Ceiling Mount), Building 3721 (Chapel), Building 3722, Building 3730, Building 3735 (Outside), Building 3740 (Theater), Building 3803, Building 4210, Building 4507, Building 4601, Building 4745, Building 5006.
The contractor shall comply with all Seymour Johnson AFB security requirements. Contractor personnel must be able to pass a background check to obtain a base pass and be escorted in restricted Command Post areas as required by 4 FW OPSEC and Security Forces (SFS) protocols.
6.0 Government Responsibilities
The Government shall execute the following responsibilities to facilitate contract performance:
• Make a reasonable effort to contact the Contractor as soon as a system failure or defect is detected.
• Upon notification, Government personnel will work with the Contractor support staff by telephone or computer for troubleshooting and attempting minor adjustments or repairs.
• Assist pre-coordinating access to Government facilities as necessary for repairs.
• Follow routine maintenance procedures and conditions as prescribed in the System
Operations and Maintenance Manual for the equipment.
• Not install third party software, change internal settings, or modify hardware on computer equipment covered by this service plan without prior discussion with the Contractor.
Attachments
• Seymour Johnson AFB Klaxon System HLD v0.5
| STATEMENT OF WORK |
| Executive Summary |
| 1.0 Scope of Work |
| 2.0 Background |
| 3.0 Specific Tasks & Upgrade Requirements |
| 4.0 Period of Performance |
| 5.0 Place of Performance |
| 6.0 Government Responsibilities |
| Attachments |
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