Attachment K - Performance Guarantees.xlsx

Attachment K is a Performance Guarantees document for the City of Houston's Third Party Administrator for Self-Funded Medical Benefit Plans contract. The document outlines the performance standards and guarantees that qualified firms must maintain while providing third-party administrator (TPA) services and chronic disease management (CDM) services to the City's self-funded medical benefit plans. The contract term is structured as a five-year initial term with two one-year renewal options available, extending the potential contract duration to seven years maximum. The performance guarantees establish baseline service levels and accountability measures designed to ensure bidders can meet the City's requirements for efficiency, improved member experience, and enhanced health outcomes for City employees and their dependents.

The Performance Guarantees document specifies the measurable metrics and standards against which the selected TPA vendor will be evaluated throughout the contract period. These guarantees typically address key operational areas such as claims processing turnaround times, customer service response rates, accuracy standards, and compliance with regulatory requirements. The document serves as a critical component of the procurement package, enabling the City to assess vendor capability during the proposal evaluation process and establish contractual obligations for ongoing performance monitoring. Bidders must demonstrate their ability to meet or exceed the specified performance benchmarks as a condition of contract award and continued engagement under the renewal options.