Attachment IV - TANK QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Above Ground / Underground Storage Tank (AST/UST) Safety Manager Course for Naval Safety Center and Environmental Training Center

(NAVSAFENVTRACEN)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under the Federal Acquisition Regulation (FAR) 52.212-4 “CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2003), paragraph (a), which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR (and/or his/her technical assistants) will monitor the contractor’s performance through a) 100% inspection of required deliverables; b) review of invoices; c) periodic inspections to ensure the contractor is performing in an acceptable manner; and d) through feedback from the Government personnel being supported. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this

QASP.

Customer Feedback – Customer feedback may be obtained from students’ critique. The COR shall maintain a summary log of all formally received critiques as well as a copy of each critique in a documentation file.

Periodic Audits – The COR will conduct periodic audits of the class to ensure adherence with the Performance Work Statement (PWS), to ensure the accuracy of the information presented by the instructor, and to ensure the professionalism and competency of the instructor. Audits may be performed by the COR, the course manager, or a designated representative.

Routine Inspection - The COR will inspect the documentation that is received from the instructor after every convening of the course. The COR will also monitor that the contractor is in compliance with all terms of the contract.

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

a. NAVSAFENVTRACEN Attendance Sheet (REF: PWS, Paragraph 5.1.9): The contractor shall email the sanitized student attendance sheet with grades annotated along with instructor comments/observations as appropriate to the assigned NAVSAFENVTRACEN course manager within four (4) business days from the conclusion of the last day of the course.

Measurement/Metric – Accuracy and timeliness

Performance Standard – Accuracy – all the above information must be submitted for each class

Timeliness – within four (4) business days of completion of the course

Maximum Error Rate – Accuracy - 0% Timeliness – 0%

b. Course Completion Report (REF: PWS, Paragraph 5.1.9): The contractor shall submit to the COR within thirty (30) days after the end of each class convening, a report containing the following information: as a minimum a completed student attendance roster with grades annotated, student data records (if necessary), student critiques (completed via the learning management system), drop/failure roster (if applicable), and instructor comments/observations as appropriate.

Measurement/Metric – Accuracy and timeliness

Performance Standard – Accuracy – all the above information must be submitted for each class

Timeliness – within thirty (30) calendar days of completion of the course

Maximum Error Rate – Accuracy - 0%

c. Student Critiques (REF: PWS/Paragraph 5.1.9.2): Student critiques are a valuable source of feedback to the quality of the instructions provided. The instructor shall encourage every student to complete and submit a student critique (end of course survey) at the end of every class via the learning management system.

Measurement/Metric – Quantity

Performance Standard – The instructor shall encourage students to participate in providing student critiques/end of course survey via the learning management system from those students in attendance.

Maximum Error Rate – 5%

d. Key Personnel (REF: PWS, section 7.0): The contractor is required to provide instructors who meet the instructor qualifications of the contract and that these instructors remain constant throughout the duration of the contract to ensure continuity of the training.

Measurement/Metric – Timeliness

Performance Standard – Contractor shall not have more than a 20% turnover rate during the life of the contract.

Maximum Error Rate – 0%

e. Audits (REF: PWS, paragraph 9.2): The contactor’s courses, course materials, and instructors shall be audited periodically to ensure the accuracy of the information presented and the professionalism and competency of the instructor.

Measurement/Metric - Timeliness

Performance Standard – Contractor shall make the necessary corrections either within thirty (30) days of notification or before the next class convening, whichever occurs first.

Maximum Error Rate – 0%

f. Invoices (REF: PWS/Paragraph 5.1.11): Submitted invoices shall include the fixed price cost for the convening taught as well as a description of the course taught, the location of the delivered course, the date completed, and any reimbursement for travel and per diem.

Measurement/Metric –– Accuracy and Timeliness

Performance Standard – Accuracy – Completed invoices will include the fixed price cost for the convenings taught, as well as any reimbursement for travel and per diem.

Timeliness – within ten (10) working days after return from travel.

Maximum Error Rate – Accuracy – 0%

8. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance File. All such records will be retained for the life of this contract.

9. ATTACHMENTS

Tank QASP Matrix