Attachment I- Performance Work Statement.pdf

DESCRIPTION/SPECIFICATION/WORK STATEMENT

MOC-P JANITORIAL – PERFORMANCE WORK STATEMENT

C.1 The Contractor shall furnish the necessary personnel, materials; equipment, services, and facilities (Except as otherwise specified), to perform the following Performance Work Statement (PWS).

C.1.1 Objective

The objective of this contract is to obtain the services of the contractor to provide custodial services for the NOAA's Marine Operations Center -Pacific (MOC-P). For the purpose of this contract, "MOC-P" herein refers to the Marine Operations Center in Newport, Oregon.

Period of Performance

Base: 04/01/2023 - 03/31/2024

Period Start Date End Date

Option I 04/01/2024 03/31/2025

Option II 04/01/2025 03/31/2026

Option III 04/01/2026 03/31/2027

Option IV 04/01/2027 03/31/2028

C.1.2 Management

The Contractor shall manage and ensure all aspects of the requirements in this PWS are met. The Contractor shall perform all requirements specified throughout this contract unless otherwise stated. The performance specifications allow maximum flexibility to implement the best practices and methodology of the industry while exercising creative and innovative technical approaches to meet the requirements of the MOC-P. The Contractor is expected to continuously improve their methods and approaches as the contract evolves.

The Contractor shall comply with MOC-P Environmental Management System (EMS) in their daily operations.

C.1.3 Standards

Workmanship

All workmanship shall meet the standards specified herein and shall be accomplished in conformance with approved and accepted standards of the industry; equipment manufacturers; Federal, State, and local standards; and all applicable building and safety codes unless otherwise stated by Buildings Management.

Water, Utility, and Energy Conservation

The Government will provide utilities to the Contractor, as needed in support of this PWS. The Contractor shall actively conserve water, energy and all other utilities at all times during the performance of work related to this PWS. This includes, but is not limited to, turning off lights when not in use, turning water faucets or valves off when not in use, closing entry doors or windows to prevent heat loss, etc.

Attachment I

Supplies, Materials, and Equipment to be provided by the Contractor unless otherwise specified herein. The contractor shall furnish all supplies, materials, and equipment necessary for the performance of work under this contract. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the extent feasible and reasonable, include the exclusive use of biobased products. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the Contracting Officer's Technical Representative (COTR).

The Contractor must submit to the COTR a list, indicating the name of the manufacturer, the brand name and the intended use of each of the materials, proposed for use in the performance of its work. The Contractor shall not use any materials, chemicals, or compounds which the COTR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as paper or soap products, unsatisfactory for use by occupants.

The Contractor shall utilize products and material made from biobased materials (e.g., biobased cleaners, biobased degreasers, biobased laundry detergent) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. For the biobased content products evaluation, all non-chemical products proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL) whenever practicable.

Contractors should provide data for their biobased solvents and cleaners to document biobased content, and source of biobased material (i.e. particular crop or livestock). Any material which the COTR suspects does not meet Federal specifications or standards shall be tested at the Contractor's expense by an independent testing laboratory qualified to perform such tests as are required. A copy of the laboratory report giving the results of the test and a sample of each product, if requested, shall be submitted to the COTR. These products shall meet the requirements established by applicable Federal specifications and standards or be considered unacceptable for use.

Biobased Products to be Provided by the Contractor

The following is a list of products USDA requires for custodial purposes. Each product submitted must be identified with one of these categories. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications. Labeling should be printed on all containers.

All purpose cleaner Degreaser/cleaner

Heavy duty cleaner Deodorizer

Carpet shampoo Floor finish

Gum Remover Floor finish restorer

Disinfectant sanitizer Floor sealer

Extraction fluid Furniture polish

Floor stripper Glass cleaner

Neutral cleaner (liquid) Grout sealer

Spot and stain remover Lime and scale remover (tub and tile cleaner)

Air freshener and dispenser Liquid hand soap including dispenser

Bathroom cleaner Stainless steel polish

Brass polish/cleaner Toilet bowl cleaner

Chrome polish/cleaner White board cleaner

Cream cleaner Wood floor cleaner

Solvent spotter Laundry detergent

In addition, trash bags shall be used. They must contain at least 25% recycled post consumer content and also be biodegradable material. The offered products must meet the required consistencies as stated in the USDA Final Rule. Products which do not meet the mandatory specifications or for which the appropriate information has not been submitted will be disqualified from further consideration.

The MOC-P is a LEED (Leadership in Energy and Environmental Design) certified building. Part of the LEED certification is the establishment and maintenance of a Green Cleaning Program for the Facility. The Contractor shall assist in the development of and participate in the Green Cleaning Program. A sample of the program is included in the Green Cleaning Policy. The requirements noted in the sample for procedures, products, training, acquisition of new equipment shall be incorporated into this Contract.

If any conflicts arise between requirements in this Section C-Performance Work Statement and the requirements of Section J-Green Cleaning Policy, the Green Cleaning Policy will take precedence.

Required Submittals and Reports

Within thirty (30) days of contract award, the Contractor shall submit a Cleaning Operations Plan. This submittal shall be approved by the Contracting Officer in writing within fifteen (15) days of receipt. The Contractor shall not commence work until this submittal is approved by the Contracting Officer in writing.

The Contractor is responsible for making such revisions to the plan as are deemed necessary by the Contracting Officer. If the Plan requires any revisions or corrections, the Contractor shall resubmit the Plan within ten (10) days.

No work will be allowed and no progress payments will be processed until the Plan is approved.

a. Cleaning Operations and Stewardship Plan. The Plan must be reviewed and updated annually, and as required by the Contracting Officer. The Plan must contain and define the following elements:

(1) The Contractors written policy stating its commitment to the use of biobased products, employee health and safety, and sound environmental management practices.

(2) Proposed biobased cleaning-products, which must be selected in accordance with the criteria included in this Solicitation. At a minimum, the Plan must identify products by brand name for each of the above product types. NOTE: Contractors may propose more than one product within a product category and/or propose product or products addressing more than one product category.

(3) The product attributes for the proposed product brands in each of the above categories must be summarized. Once this list of products has been approved by the Contracting Officer, the Contractor is responsible for using only those approved cleaning chemical products in the building. If for some reason the product is found later to be ineffective, or the Contractor would otherwise like to propose an alternative product, either the Contractor or Contracting Officer may propose for consideration an equal product. The Contracting Officer is the final decision-maker for such substitutions and must approve each in writing.

(4) Product Use and Cleaning Guides which define standard operating procedures for instructing staff in the following areas: the proper use, storage, and disposal of cleaning products; proper cleaning procedures;

proper operation of equipment; and other procedures/instructions to accomplish work under this contract.

(5) The Contractor shall define proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The Plan also must define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal Resource and Conservation and Recovery Act (RCRA) regulations and the State of Oregon Department of Environmental Quality and local regulations.

b. (1) Affirmative Procurement Program the Contractor must implement a comprehensive Affirmative Procurement Program for the purchasing of biobased, products and products made with recovered materials to the maximum extent possible. The Contractor shall detail how it intends to keep abreast of the development and increasing availability of biobased products and how any new or improved products will be incorporated on an ongoing basis into contract performance.

The Contract will also indicate how, at a minimum, it will conform to the Comprehensive Procurement Guidelines (CPG) published by the Environmental Protection Agency (EPA) with respect to recovered material products. The Contractor must update its program to accommodate all revisions.

(2) The Contractor shall provide data on the quantity and dollar values of biobased products and recycled content products used in this contract. The data will be submitted to the COTR monthly.

A copy of all Material Safety Data Sheets (MSDS) for products used at the MOC-P shall be provided to the COTR. Equipment used in the performance of this contract shall at the minimum meet the energy efficient standards established by the U.S. EPA's Energy Star Program. The EPA has a web site to assist in the identification of environmentally preferable products. The web site is http://www.epa.gov/cpg.

Housekeeping

The Contractor shall be responsible for the cleanliness and housekeeping of job sites, janitorial closets and storage areas to which assigned. Oil spills and drippings shall be properly cleaned up immediately upon discovery, and reported to the COTR. Rags and/or combustibles shall not be stored in open containers.

Chemical solvents and other hazardous wastes shall be stored in designated containers and accumulation areas until transported to the designated waste storage facility, and coordinated with the Environmental Coordinator to set up accumulation areas for proper disposal. All hazardous wastes shall be managed and handled in accordance with EPA, state and local environmental regulations, MOC Emergency Medical Systems (EMS). All chemical and hazardous materials spills shall be reported immediately to the MOC Safety and Environmental Office for containment and disposal.

C.1.4 Qualifications/Training

Worker Qualifications

The degree of skill of individuals, shall be commensurate with that required for the work. All trainees shall be supervised and shall have all work inspected by the applicable supervisor.

http://www.epa.gov/cpg.

Training

The Contractor shall ensure employees are trained in environmental compliance, hazardous communications, hazardous materials, hazardous waste management accordance with applicable laws, prior to commencement of work under the contract., ozone depleting substances, combustion training, lead based paint, asbestos containing materials, safety, and emergency response, as well as, other areas relevant to the areas of work in accordance with applicable laws, prior to commencement of work under the contract.

C.1.5 Supervision

On-site Supervisor or lead. The Contractor shall assign an on-site supervisor who shall be responsible for the performance of the work. The name of this person, and an alternate, who shall act for the on-site supervisor, when the on-site supervisor is absent, shall be designated in writing to the Contracting Officer prior to the contract start date.

The on-site supervisor/lead or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operations at MOC-P.

The supervisor/lead or alternate shall be available within 1 business day to meet on the installation with the Contracting Officer's Technical Representative (COTR), the Contracting Officer (CO), and any other Government representatives designated by the CO to receive notices, reports, or requests from the COTR.

The Contractor may be notified of the need to meet by either the CO or COTR.

The on-site supervisor shall verify daily that the work performed fully satisfies the requirements of this performance work statement /specification and meets or exceeds the quality standards established in the Contractor's quality control plan.

The on-site supervisor/lead shall plan and schedule Contractor personnel to accomplish work requirements in the time period specified for performance.

The on-site supervisor/lead or lead and alternate must be able to read, write, speak, and understand the English language.

If the Contractor chooses to appoint an individual other than the on-site supervisor to act on its behalf regarding all contractual matters not covered, then that individual shall be designated in writing to the CO prior to the contract start date. However, the cost of this individual cannot be charged as a direct cost.

C.1.6 Scope of Work

A. Coverage- The Contractor shall perform the following specified services throughout the premises, including but not limited to all office spaces, lobbies, corridors, entrance, sidewalks, stairways, lavatories, service and utility areas, elevator cabs, and electronic workshops. The approximate square footage of the areas covered by these specifications is as follows:

Administration building 17,100 sqft

Warehouse/Electronics/maintenance shops 13360 sqft

Guard house 100 sqft

B. Quality- The intent of his specification is that the Contractor shall provide quality janitorial services.

Quality control is the responsibility of the Contractor.

C.1.7 General

A. Schedule- All nightly cleaning services shall be performed five (5) nights per week, Monday through Friday; except for federal holidays. Required make-up work shall be performed Saturdays, Sundays, and federal holidays as directed by the Government Nightly cleaning operations shall begin at 4:30 PM.

B. Equipment and supplies- The Contractor shall furnish all equipment and supplies necessary to provide the services listed in this specification.

C. Security- The Contractor shall provide employees with an identification pass and provide the COTR with a listing of names of persons working on the premises.

Compliance with Security Regulations

The Contractor shall comply with all Government and local security requirements. At contract award and upon request, and at any time thereafter, the Contractor shall submit the name and address of each employee hired for work on this contract and shall ensure all questionnaires and other forms as may be required are completed and submitted in a timely manner. The list shall be updated whenever changes occur.

The Contractor's employees who will work on the contract shall undergo specific suitability assessment processing. Employees shall be required to complete a questionnaire and forms furnished by the Government. The information requested will be handled in compliance with the Privacy Act of 1974. The information provided by the employees is for official use only and will be protected from unauthorized disclosure.

The Government reserves the right to reject any employee at any time that, in the opinion of the COTR, is not considered acceptable for cause.

The Contractor shall check employee personnel backgrounds to ensure suitability for performing duties under this contract Results of such review shall be provided to the Government within fifteen (l5) days after the Contractor receives them. The government shall have access to personal background checks conducted by the contractor.

The risk level for this contract has been determined to be low risk. The Project Manager and the daytime janitor/nighttime supervisors have unescorted after hour's access.

It has been determined that in the event of a Pandemic Influenza outbreak, SARS outbreak or other biomedical emergency or catastrophe, this Contract is mission critical and essential to the ongoing operations of the Department of Commerce (DOC).

Accordingly, all performance under this Contract shall continue without any delay, interruption or other disruption of any kind whatsoever. In the event of a Pandemic Influenza outbreak, SARS outbreak, or other biomedical emergency or catastrophe the Contractor hereby agrees to continue to maintain performance under this Contract at a 20% level (hereafter referred to as "modified performance level") throughout the duration of the event, or until such time as DOC, in its discretion, determines the modified performance level to be necessary, whichever is later. Performance at the modified performance level shall be negotiated with the DOC Contracting Officer pursuant to the Changes Clause of this Contract. Performance at a modified performance level pursuant to this clause shall not commence until the Contractor receives ''Notice to Proceed" (NTP) from an authorized DOC Contracting Officer.

In addition, plan for operations at the modified performance level provided by the Contractor is hereby incorporated into the Contract. Failure of the Contractor to maintain the modified performance level of supply or service until the Pandemic Influenza outbreak, SARS outbreak, or other biomedical emergency or catastrophe has been declared ended, or for such time until DOC determines that the modified performance level should be changed, whichever is later, shall constitute a breach of this Contract and shall entitle DOC to immediately pursue any and all remedies to redress the Contractors breach of to the facility, which is the determining factor for the risk level determination. The remainder of the janitorial staff is determined to be a moderate risk based on the limited access to buildings in which the janitorial staff is assigned the contingency.

Disclosure of Information

The Contractor and its employees shall not disclose or disseminate any information concerning Government operations, including those performed by contractors for the Government, which could result in or increase the likelihood of the possibility of a breach of security or interrupt the continuity of operations. Disclosure of information relating to the services hereunder to any person not entitled to receive it, or failure to safeguard any classified information that may come to the Contractor or any person under its control in connection with work under this contract, may subject the Contractor, its agents, or employees to criminal liabilities. All inquiries, comments, or complaints arising from any matter observed, experienced, or learned as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the CO.

Property Loss

The Contractor shall submit to the COTR a full report of lost or stolen Government property and equipment assigned to Contractor employees. The Contractor shall notify and file a report with the MOC·P Security Office as soon as possible and no later than 24 hours after discovery of the occurrence

Access

The COTR will be responsible for providing authorized access to the campus and buildings to the contractor to accomplish work under this contract.

Keys

May be issued to a limited number of Contractor personnel. Request keys using Form CD.390 identification, and Key Request through the COTR.

D. Safety practices- All work shall be conducted in a safe manner in accordance with the Contractor's approved safety plan and shall comply with all Occupational Safety and Health Administration (OSHA) and state labor and industry requirements. The Contractor shall demonstrate proactive and innovative safety practices on a continual basis throughout the contract period. The Government shall regularly evaluate the Contractor's effective safety, health and accident prevention conduct in terms of number of occurrences and severity of mishaps.

Emergency procedures

The Contractor shall ensure that its employees know how to report any accident, fire, toxic chemical hazardous material, suspicious letters/packages, electrical, security, flooding, or police emergency. The contractor shall ensure that its employees are familiar with and know how to respond in accordance with the MOC-P Occupant Emergency Plan.

Safety equipment

The Contractor shall provide all safety equipment required to meet the requirements of the PWS.

Inspections

The Contractor's workspace may be inspected periodically for OSHA and Government compliance.

Abatement of deficiencies shall be the responsibility of the Contractor as determined by the Government.

The Contractor shall provide assistance to applicable MOC-P or Government organizations and the Regulator during such inspections. The contractor shall inspect all janitorial equipment for deficiencies such as frayed electrical cords, extension cords, etc. If the equipment is defective it shall be taken out of service and replaced or repaired to meet manufacturer specifications.

Accidents and near misses

The Contractor shall report any incidents of exposure or possible exposure to any hazardous substance and all accidents resulting in death, trauma, occupational disease, bodily injury, or environmental damage, to the COTR and the Safety Officer. All accidents and near misses shall be reported to the COTR and the Safety Officer within 1 hour of their occurrence during core working hours, or within 4 hours of their occurrence during non-Core working hours. Near Misses are defined as an incident without injury but that could have resulted in injury if an employee had been directly involved. The report shall describe what occurred and corrective action plan to prevent reoccurrence.

Damage

The Contractor shall submit to the COTR, a full report of damage to Government property, equipment, or the on-site environment by Contractor employees. Damage by other than contractor employees shall also be reported to the COTR. All damage reports shall be submitted to the COTR and the Safety Officer within 24 hours of the occurrence.

Safety, Health and Accident Prevention

A pre-work conference between the contractor and the government shall be held no less than fourteen (14) calendar days after contract award to ensure mutual understandings of the contractor’s approved plan. The Contractor shall implement the concept of "Zero Accidents, Zero Injuries, and Zero Property Damage."

Requirements

The Contractor shall provide safety and health programs, documents, signs, and tags to its employees, as required by law or regulation (i.e. OSHA). The Contractor shall conduct and document monthly safety inspections. All persons shall be physically, medically and emotionally qualified for performing the duties to which they are assigned. The Contractor shall certify that their employees have been provided with information on the safety and environmental warnings on site as well as to the products and equipment that will be used. The areas at MOC which have safety and environmental warnings are the warehouse and electronic buildings and Industrial Shops in the maintenance area. The certification should be given to the Contracting Officer at the Pre-Performance Meeting. See Section F.4 -Identification and List of Contract Deliverables and Submittals.

E. Miscellaneous

1. All ash containers shall be emptied into a metal container and checked for hot ashes before emptying into trash container.

2. All recyclables, garbage, trash and waste shall be removed from buildings to recycling container or trash container before the end of each shift.

3. Mats and rugs shall be maintained at all times by the contractor.

NOTE. On completion of nightly chores, all lights shall be turned off, windows closed and locked, and doors locked that were locked at the beginning of shift.

C.1.8 Contractor Quality Control

Quality Control

The Contractor shall provide a Quality Control Plan (QCP) that addresses all the performance requirements of this specification/performance work statement to the Contracting Officer (CO) for acceptance not later than the pre-performance conference. The CO will notify the Contractor of acceptance or required modifications to the plan within ten days of receipt. The Contractor shall make appropriate modifications and submit the revision to the CO for review and acceptance.

The plan must include, as a minimum:

1. A description of its inspection system covering all tasks and services listed in this performance work statement/specification. The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, submission of quality control inspection schedule, and the title and organizational placement of the inspectors(s). Additionally, control procedures for any Government-provided keys or lock combinations shall be described.

2. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

3. A description of the records to be kept to document inspections and corrective or preventive actions taken.

4. The records of inspection shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final payment is made or if any claim(s) is pending, until such claim(s) is settled.

C.1.9 Quality Assurance/Metrics

Each phase of the services rendered under this contract is subject to Government Inspection, or inspection by individual(s) authorized by the Government during the Contractor's operations and after completion of the tasks. The Government's Quality Assurance (QA) Surveillance Program is not a substitute for QC by the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its QA Program. And vary the inspection methods utilized during the work, without notice to the Contractor.

The Government will evaluate the contractor's performance under this contract. For the work requirements contained in this performance work statement/specification, the COTR will follow methods of surveillance specified here or elsewhere in this contract. The COTR will record all surveillance observations and will maintain a file of all inspection results. Any month where the Government judges the quality of performance to be unsatisfactory, will be discussed in detail with the contractor. Successive months of unsatisfactory performance for required work could result in other appropriate action(s) being taken by the Contracting Officer in accordance with the Inspection of Services clause; including Termination for Default.

A description of its inspection system covering all tasks and services listed in this performance work statement /specification. The description shall include specifics as to the areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, submission of quality control inspection schedule, and the title and organizational placement of the inspector(s). Additionally, control procedures for any Government-provided keys or lock combinations shall be described.

The COTR will use periodic surveillance and customer complaints as the primary methods of inspection.

Deductions shall be in accordance with Section C.2.9.4, Non-Performance.

The Contractor shall submit to the COTR a copy of next month's Quality Control Schedule no later than the last day of the preceding month. The COTR will use the Contractor's inspection schedule to determine the Government's random surveillance schedule. The COTR may conduct a surveillance inspection of the area prior to the Contractor's quality control inspection and compare results or may conduct an inspection after the quality control inspection has been completed. Defects noted will be reported to the Contractor's on-site supervisor. Corrections are to be completed, when possible, within the same work day as notification.

Any deductions for missed work or quality insurance inspections will be as a result of a negotiated agreement between the contractor and the Contracting Officer.

C.1.10 Environmental Protection

Compliance: Conduct all operations in compliance with federal, state and local environmental regulations.

Comply with all applicable environmental permits and the MOC-P Environmental Management System (EMS). All environmental protection and compliance matters shall be coordinated with the COTR and the MOC Safety and Environmental Compliance Office (SECO). Immediately report any spills of hazardous materials or oil to Buildings Management and the MOC-P Safety and Environmental Compliance Office.

Comply with the instructions of the appropriate NOAA Environmental Coordinator with respect to avoidance of conditions which create a nuisance or which may be hazardous to the health and safety of on-site personnel or the public. Observe and adhere to all requirements for handling and storage of combustibles, flammable and hazardous supplies, materials, recyclables, waste and trash.

If the Contractor spills or releases any substance listed in 40 CFR (Condition Found Report) 302 into the environment, the Contractor shall immediately notify the appropriate response agency and the COTR. The

Contractor shall be liable for containment and environmental clean-up of the spill or release of such substance(s).

The Contractor is responsible for advising its employees of all Environmental and Hazardous Materials handling and is required to have and maintain Material Safety Data Sheets (MSDS) for all material used on site in accordance to OSHA and State safety regulations. One copy of the MSDS sheets shall be provided to the COTR. The contractor shall maintain MSDS in employees storage area for their referral as required by OSHA Hazardous Communication Program. Annual refresher training by the MOC-P Environmental Coordinator will be provided to Contractor's site supervisor. It shall be the responsibility of the site supervisor to ensure this training is imparted to its employees regarding safety.

C.1.11 Contractor Employees

Contractor Representatives

The Contractor shall provide a list to the CO and COTR of the name or names and titles of the responsible supervisory person or persons authorized to act for the Contractor within five (5) calendar days of contract award date. The list shall be updated and provided to the CO and COTR within two (2) calendar days whenever changes occur. The person or persons shall be incompliance with Section C.l. 7 C.

Conduct

The Contractor shall remove from the site any individual employed by the contractor whose behavior is deemed by the CO or the COTR to be contrary to the public interest or inconsistent with the best interests of the Government.

Residency

No employee or representative of the Contractor will be admitted to the site of work unless they furnish satisfactory proof they are a citizen of the United States, or, if an alien, their residence within the United States is legal.

Identification of Employees

The Contractor shall ensure that every new employee has a DOC/Contractor identification badge before the employee enters on duty. The Contractor shall make his employees available for photo identification badges on a schedule to be coordinated with the COTR. The Badges will be issued by the Government after a favorable security report has been received on the Contractor employees.

The Contractor is responsible for ensuring that all badges are returned to the COTR when employees are dismissed or terminated and when the contract expires. The Contractor shall ensure that all employees have their badges prominently displayed during duty hours. The Contractor shall notify the COTR within 12 hours when employee badges are lost and shall be responsible to pay for replacement badges. The Contractor shall return badges of employees discontinuing work or terminated employees within six (6) hours.

Language Requirement

Any contractor employee who will interface with government representatives shall be able to read, write, speak, and understand the English language to the extent necessary in the performance of this

PWS.

Lost and Found

The Contractor shall ensure that all articles found by its employees are turned over to the COTR.

Personal Calls

Contractor employees shall not place personal calls on Government phones. Contractor employees shall not use any Government equipment except that equipment furnished to accomplish the work.

C.1.12 Supplies Equipment

General Requirements

NOAA is committed to using more environmentally, energy efficient goods as long as they meet our performance needs and they are available within a reasonable time at a reasonable cost. Standard Commercial Products meeting or exceeding the requirements of these specifications may be generally acceptable. However, such products are subject to the approval of the COTR.

Equipment

All necessary cleaning equipment, including power-driven floor scrubbing machines, waxing and polishing machines, industrial type vacuum cleaners, motor trucks, water extractors, etc. needed for the performance of the work of this contract shall be furnished by the Contractor at no additional cost to the Government.

Such equipment will be of size and type customarily used in quality workmanship of this kind and shall meet with the approval of the COTR. Equipment deemed by the COTR to be of improper type of design, or inadequate for the purpose intended, shall be removed from the premises and replaced with satisfactory equipment Upright vacuum cleaners must have two motors with a beater bar.

Vacuums shall be in good working condition (no frayed cords, broken bags, etc.) and must operate at a tolerable noise level below 85 decibels. The Contractor shall conduct a bi-annual inspection of all cleaning equipment, certify the equipment is operating to factory standards and shall submit written reports stating this to the COTR for review and retention. The COTR reserves the right to inspect the equipment at anytime to ensure equipment is fully operational. The Contractor shall clearly mark all of his equipment with the company's name or logo. The Contractor shall be responsible for the care and maintenance of these materials which will be stored in Government allocated storerooms/janitor's closets located within each building. The Government will not be responsible for loss of, or damage to, property stored on the premises.

Supplies

All supplies such as general purpose disinfectant, floor wax, sanitary supplies, liquid soap, paper towels, window cleaner, trash bags, etc. shall be furnished by the Contractor. The Contractor shall furnish paper towels for all paper towel holders located in, kitchen, conference rooms, restrooms, etc. on the facility. All Contractor furnished material shall be of good quality, suitable for the purpose and applied in the approved manner, per manufacturer's specifications. Floor wax shall be the non-slip type. Toilet paper shall be 2-ply.

C.1.13 Protection and Damage

The Contractor shall, without additional expense to the Government, be responsible for all damages to persons or property that occurs as a result of fault or negligence in the performance of the specified tasks under this contract. Breakage or loss of office equipment or other property which may occur in or about the buildings as a result of the Contractor's operation or by the actions of its employees shall be repaired or replaced at the Contractor's expense.

The Contractor shall not move or handle compressed gas cylinders in storage areas, plug machinery (buffers and vacuums) into outlets in computer and communication terminal areas, (use corridor outlets where possible), disturb plugs and connections in data processing terminals, clean laboratory sinks and work surfaces, use wax on any computer raised floor, or stand on furniture or equipment. If hazardous conditions are noted by the Contractor, they shall be reported to the COTR before performing any work in the space.

C.1.14 Staffing

Requirement

The Contractor shall continuously maintain an adequate qualified staff with suitable Management, professional, trade, or administrative expertise to assure that work is performed, scheduled, and completed in accordance with the PWS. All personnel shall accomplish PWS requirements in a professional and customer oriented manner which includes understanding the customer's needs, having the ability to meet those needs, and a commitment by every member of the Contractor's organization to be responsive, flexible, and provide their best expertise.

The Contractor shall ensure, that all work required by this contract is satisfactorily supervised by on-site supervisor(s). The Contractor shall provide sufficient on-site supervision as is essential to carry out all the terms and conditions of this contract. Except as provided for in the Special Cleaning Requirements Section, Any work that might interfere with daily MOC-P operations shall be coordinated in advance with the COTR so that scheduling can be arranged in such a manner as to cause a minimum of interference.

The Contractor is expected to maintain a professional demeanor at all times. The Contractor shall take any and all actions necessary to ensure the conduct of its employees complies with all applicable laws, rules, regulations and Contractor policies, and shall take any and all action necessary to ensure the safety of individuals and the work place at MOC-P, including but not limited to, removing and excluding an employee from access to the MOC-P. The Contractor shall at all times be fully accountable for its employees and for adequately addressing all issues raised by their presence on site.

Standard

Retention of qualified personnel and resources to accomplish work shall be in compliance with other contract terms and conditions as evidenced by resumes which may be inspected by the Government.

C.1.15 Certification of Safety and Environmental Warnings

The Contractor shall certify in writing that their employees have been provided with information on the safety and environmental warnings on site as well as to the products and equipment that will be used.

C.2 CONTRACT REQUIREMENTS

C.2.1 Corridors, Lobbies, and Entrances

A. Nightly

1. Carpeted Floors- All carpeted floors shall be vacuumed nightly. Vacuuming shall include nightly edging along baseboards and moving small furniture. All furniture and fixtures shall be replaced to their original position when vacuuming is finished. Carpet shall be spot cleaned where necessary.

2. Resilient floors - All resilient floors shall be swept with a treated sweep mop to remove all dirt, dust and litter.

3. Walls and Doors- All walls, doors and jambs shall be spot-cleaned to remove all visible finger marks, smudges and spills.

4. Cigarette Urns- Clean all cigarette urns, removing all butts and debris and replace water or sand if necessary.

Materials shall be furnished by the contractor.

5. Glass covers on display cases, reader boards, picture enclosures and book cases shall be spot cleaned nightly.

B. Weekly

1. Carpeted Floors- Carpeted floors shall be vacuumed, using a pile lifter to remove all embedded dirt and grit. Vacuuming in this area shall include nightly edging along baseboards and moving small furniture. All furniture and fixtures shall be replaced to their original position when vacuuming is finished.

2. Resilient Floors- Sweep damp mop and spray buff resilient floors in main entrances, lobbies and corridors.

3.Lobby Glass- All glass windows, doors and directory board glass shall be wiped clean, using an approved glass cleaner and all glass shall be left in a bright condition, free of streaks and dust.

4.Miscellaneous Metalwork- All metal work such as door hardware and frames, metal lettering, etc. shall be wiped clean and polished and left in a bright condition, free of all dust and streaks, including drinking fountains.

5. Elevator Doors and Saddles- Elevator doors shall be wiped down and polished and left in a bright condition free of all dust and debris removed from door tracks, using vacuum crevice tool. Spills and smudges shall be removed so that the saddles and tracks are left in a bright clean condition.

C. Monthly

1. High Dusting- Dust all horizontal surfaces and ledges, such as picture frames, etc, that are not accessible for normal daily dusting.

C.2.2 Restrooms

A. Nightly

Resilient floors and Floor tiles- Floors shall be swept clean and wet moped, using a germicidal detergent approved by COTR. The floors will then be moped dry and all watermarks and stains wiped from walls and metal partition bases, Metal Fixtures- Wash and polish all mirrors, powder shelves, bright work (including exposed piping below wash basins), towel dispenser, receptacles and any other metal accessories. Mirrors shall be cleaned and polished; Contractor shall use only non-abrasive, non-acidic material, to avoid damage to metal fixtures and Formica sink tops.

Ceramic Fixtures- Scour wash and disinfect all basins, including &.faucet handles, bowls and urinals with COTR approved germicidal detergent solution, including tile walls near urinals. Special care shall be taken to inspect and clean areas of difficult access, such as underside toilet bowl rings and urinals to prevent build up of calcium and iron oxide deposits. Wash both sides of all toilet seats with approved germicidal solution and wipe dry, toilet seats shall be left in an upright position.

General- It is the intention of this specification to keep lavatories thoroughly clean and not to use disinfectant to mask odors, Odorless disinfectants shall be used. Contractor shall remove all waste paper and refuse including soiled sanitary napkins, to designated areas and dispose of same.

All waste paper and sanitary napkin receptacles shall be thoroughly cleaned and washed, and new liners installed. Contractor shall fill toilet tissue holders, soap and hand dispensers and maintain the operation or same, Materials, as specified by COTR shall be furnished by Contractor. The filling of such dispensers shall be in such quantity as to last the entire business day.

B. Weekly

Resilient Floors and Floor Tiles

All restrooms shall be machine scrubbed, using a germicidal solution, detergent and water. After scrubbing, floors shall be rinsed with clear water and dried, all water marks shall be removed from walls, partitions and fixtures, and an approved floor finish shall be applied and buffed.

Walls and Metal Partitions

Damp wipe all metal toilet partitions and tiled walls, using approved germicidal solution, All surfaces shall be wiped dry so that all wipe marks are removed and surface has a uniformly bright appearance. Dust the tops and edges of all partitions, ledges and mirror tops.

C. Monthly

1. Walls and Metal Partitions and Washable Ceiling- Wash with water and germicidal solution. Wipe dry and polish to a uniformly bright, clean condition.

C.2.3 Office Areas and Electronic Shops

C. Nightly

1.Carpeted Floors -All carpeted floors shall be vacuumed nightly, moving all light furniture such as chairs, small tables and trash cans. Carpet shall be spot cleaned where necessary.

2. Resilient Floors- All resilient floors shall be swept with a treated sweep mop to remove all dirt, dust and litter.

3. Dusting- Using a treated dust cloth, wipe all furniture tops, legs, and sides. Wipe clean telephone, moving lamps, ash trays and other accessories. Dust and wipe all horizontal surfaces within reach, including window ledges, wainscots, baseboards, ledges, molding and sills on glass, and banker type partitions. No feather duster will be allowed. Papers left on desk tops shall not be moved.

4. Furniture and Accessories- Spot clean all furniture, file cabinets, telephones and accessories to remove streaks, stains, and finger marks. Empty all wastebaskets and replace where necessary. Liners shall be provided by Contractor.

5. Doors and Walls- All doors, jambs, wall, window mullions, and glass partitions shall be spot cleaned to remove streaks, smudges, finger marks, spills and stains, paying particular attention to walls around switch plates and door jambs and doors around knobs and opening edges

6. Trash/Recycle Materials Removal- All trash from wastebaskets, and other debris shall be removed from the premises and deposited in the trash container. All recycling materials from recycling waste baskets/containers shall be removed from the premises and placed into proper waste container.

B. Weekly

1. Carpeted Floors- All carpeted floors shall be edged with a small broom or other edging tools, paying particular attention to corners, behind doors and around furniture legs and baseboards shall be wiped with a treated dust cloth.

2. Resilient Floors- Sweep, damp mop and spray buff all resilient floors.

3. Furniture- Wipe with treated dust cloth all chair legs and rungs, and furniture legs and other areas of furniture and accessories not dusted during the nightly dusting. No feather dusters will be allowed.

4. Concrete Floors- All concrete floors shall be swept with a treated dust mop weekly and spot cleaned as necessary to remove all spills, stains and litter.

C. Monthly

1. High dusting- All horizontal surfaces and ledges, such as picture frames etc, that are beyond the reach of normal nightly dusting, shall be dusted monthly, using a treated dust cloth. No feather dusters will be allowed.

2. Glass Partitions and Doors- All glass doors and partitions shall be thoroughly washed, dried and polished, leaving a uniformly clean, bright condition. All watermarks and stains shall be wiped from adjoining surfaces.

D. Bi-Monthly (Every 60 days)

1. Carpeted Floors- All carpeted floors shall be vacuumed using a pile lifter to restore pile to its original upright condition and remove all embedded dirt and grit. Heavy traffic areas may require pile lifting more often if necessary, to maintain presentable condition of the carpet. Spot clean as necessary.

2. Wastebaskets/Recycling Wastebaskets- As requested by COTR, thoroughly wash wastebaskets inside and out, dry and replace to their original position.

C.2.4 Janitor Closets and Storage Rooms

All janitors’ closets, mop sinks, storage rooms, restrooms, lunch rooms, work areas provided by the Government for use of Contractor personnel shall be kept in a neat, clean and orderly condition at all times.

Mop sinks and the area immediately adjacent shall be thoroughly cleaned immediately after each use.

Before leaving the premises each night, all of the service areas shall be dust mopped and spot cleaned where necessary and dusted Tile floors shall be stripped and waxed as necessary, but not less than sixty (60) days. Concrete floors shall be initially sealed; dust mopped nightly and mopped monthly. All Floors and walls shall be spot cleaned nightly.

C.2.5 Stairwells

1. Carpeted Floors -All carpeted stairs and landing shall be vacuumed nightly to remove all dust, litter and footprints and spot cleaned as necessary to remove all spills and stains.

2. Uncarpeted floors- All uncarpeted stairs and landings shall be swept with a treated dust mop daily and cleaned as necessary to remove all spills, stains, and litter.

3. Spot Cleaning- All doors, jambs, and sills shall be spot-cleaned nightly to remove all finger marks, smudges and stains.

B. Monthly

1. Uncarpeted Stairs and Landings- All uncarpeted stairs and landings shall be wet mopped and dried monthly.

2. Dusting- All risers, handrails, stringers, baseboards, light fixtures, and all horizontal ledges, and surfaces shall be wiped with a treated dust cloth.

C. Quarterly

1.High Dusting- All high dusting, including door closures, all surfaces not reached during normal dusting Operations shall be dusted or cleaned as necessary, but not less often than every three months.

C.2.6 Window and Glass

A. Nightly

All glass doors and glass around entry ways shall be spot-cleaned nightly inside and out.

Glass covers on display cases, reader boards, picture enclosures and book cases shall be spot cleaned nightly.

B. Monthly

All glass doors, glass around entry ways, display cases, reader board covers, picture enclosures and glass bookcase doors shall be washed monthly.

C.2.7 Venetian Blinds

A. Weekly

All venetian blinds shall be dusted once a week using vacuum or treated cloth so as to remove dust.

C.2.8 Porches and Sidewalks

1. Porches, steps, and sidewalks shall be swept nightly including under any entry mats.

C.2.9 Non-Performance

1. All work shall be subject to inspection, approval, and acceptance by the Government. Work shall be inspected regularly by the COTR and an oral or written notice of deficiencies to be corrected will be given to the Contract Manager or Supervisor. Inspections will be based on the work schedule to assure that inspection closely follows the actual maintenance of the facility area. .

2. The Contractor shall have three (3) days from the date of a written notice of deficiencies, in which to furnish satisfactory written…