STATEMENT OF WORK (SOW) FOR

TUTORING SERVICES

1.0 GENERAL

1.1 BACKGROUND

The U.S. Coast Guard Academy is a 4-year accredited institute of higher learning. Cadets receive a Bachelor of Science degree upon graduation. The COVID-19 Pandemic led to unprecedented learning loss amongst K-12 students across the United States. U.S. Coast Guard Academy (USCGA) Cadets (Class of 2027) entered the USCGA in Summer 2023 less prepared than ever in math, science, reading, and engineering as evidenced by USCGA summer assessments in these areas. 155 cadets required remediation in mathematics which is quadruple the historic average. In addition, reading, chemistry, and introductory engineering classes showed the lowest grades on record. The USCGA is preparing for the implementation of Force Design 2028, which is projected to increase the size of the Cadet Corps. This increase is expected to raise the demand for in-person tutoring for Science, Technology, Engineering, and Mathematics (STEM) courses.

1.2 SCOPE

The USCGA requires contractor support to provide in person tutoring in STEM disciplines (data and computing, science, and engineering) for USCGA Cadets to improve the student grades and lead to success in our Core Curriculum and graduation in one of our nine majors. The USCGA requires a flexible and scalable tutoring service to adjust to seasonal academic demand and adjustable support between STEM subjects.

1.3 OBJECTIVE

Provide in person (on-premise at U.S. Coast Guard Academy) tutoring services to USCGA Cadets for math, chemistry, physics, data literacy/programming, and engineering for the fall, spring, and summer semesters.

2.0 SPECIFIC REQUIREMENTS

2.1 TUTORING SERVICES

2.1.1 On a task order basis, the Contractor shall perform a range of academic tutoring services for mathematics, chemistry, physics, data literacy/programming, and engineering during the USCGA fall, spring, and summer semesters.

2.1.2 Each tutor shall perform the following:

· Assist students in understanding course concepts, completing assignments, and preparing for quizzes and exams.

· Maintain the following and provide the information to faculty on a weekly basis:

· A list of the name(s) of all students tutored.

· The time each student arrives and departs a tutoring session.

· The time the tutor spends with each student.

· What was reviewed with the student during the session.

· Meet with faculty member(s) on a weekly basis to review course content and syllabus requirements of assigned course(s).

· One (1) day per week from 1500 to 1900 ET. Day will be determined at the start of each semester.

· Inform USCGA instructors of any concerns that a student is not demonstrating improvement or understanding of course content.

2.1.3 Each tutor shall report to the Center for Teaching and Learning located in Waesche Hall, Coast Guard Academy, New London, CT, Sunday through Thursday from 1900 to 2200 ET.

2.1.4 Tutoring services will not be required during collegiate breaks and federal holidays.

2.2 TUTORING SERVICES FALL, SPRING AND SUMMER SEMESTERS

2.2.1 On a task order basis, the Contractor shall perform a range of academic tutoring services for mathematics, chemistry, physics, data literacy/programming, and engineering during the USCGA academic terms (fall, spring and summer).

2.2.2 The fall semester starts in August of each year and ends in December of each year.

2.2.3 The spring semester starts in January of each year and ends mid-May of each year.

2.2.4 The summer semester starts in mid-May of each year and ends in July of each year.

2.2.5 The table in Appendix A provides courses that may require tutoring services during the fall, spring, and summer semesters. Each task order issued will identify the courses required and the quantity of tutors for each course.

3.0 CONTRACTOR PERSONNEL

3.1 CONTINUITY OF SUPPORT

The Contractor must ensure that the contractually required level of support for this requirement is maintained at all times. The Contractor must ensure that all contract support personnel are present for specified times.

3.2 PROJECT MANAGER

The Contractor must provide a Project Manager who must be responsible for all Contractor work performed under this SOW. The Project Manager must be a single point of contact for the Contracting Officer and the COR. The name of the Project Manager, and the name(s) of any alternate(s) who must act for the Contractor in the absence of the Project Manager, must be provided to the Government as part of the Contractor's proposal. During any absence of the Project Manager, only one alternate must have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates must be able to read, write, speak and understand English.

3.2.1 The Project Manager must be available to the contracting officer via telephone between the hours of 0800 and 1600 ET, Monday through Friday, and must respond to a request for discussion or resolution of problems within one business day.

3.3 TUTOR QUALIFICATIONS

3.3.1 Each tutor must possess a bachelor’s degree, master’s degree or doctoral degree in a field closely related to the subject for which they will provide tutoring.

3.3.2 Each tutor must meet both of the following experience requirements in higher education setting:

· A minimum of one year of tutoring experience in higher education, and

· A minimum of one year of experience working with faculty in higher education.

3.3.3 Each tutor must be able to read, write, speak, and understand English.

3.4 EMPLOYEE IDENTIFICATION

3.4.1 Contractor employees visiting Government facilities must wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees must comply with all Government escort rules and requirements. All Contractor employees must identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.4.2 Contractor employees working on-site at Government facilities must wear a Government-issued identification badge. All Contractor employees must identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

3.5 EMPLOYEE CONDUCT

Contractor’s employees must comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor must ensure Contractor employees present a professional appearance at all times and that their conduct or behavior must not reflect discredit on the United States or the Department of Homeland Security. The Project Manager must ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.6 EMPLOYEE-EMPLOYER RELATIONSHIP

In accordance with FAR 37.104, “a personal services contract is characterized by the employer-employee relationship it creates between the Government and the contractor’s personnel.” The work performed under this contract is not a personal services contract. Contractor personnel are subject to the supervision by the contractor. At no time will the Government exercise relatively continuous supervision and control over the contractor personnel performing this contract.

3.7 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 GENERAL CONTRACT INFORMATION

4.1 PERIOD OF PERFORMANCE

The period of performance for this contract is date of award with five (5) one (1) year ordering periods. Each task order period of performance will be identified in the task order.

4.2 PLACE OF PERFORMANCE

The primary place of performance will be at the Department of Homeland Security, United States Coast Guard Academy, 33 Mohegan Avenue, New London, CT 06320.

4.3 HOURS OF OPERATION

Sunday through Thursday from 1900 to 2200 ET for each of the subjects needed that semester.

One day of the week from 1500 to 1900 ETper subject needed that semester to meet with USCGA faculty and staff to coordinate tutoring needs and provide additional time to tutor students. The day of the week will be determined at the start of each academic semester and may be different for each subject.

4.4 POST AWARD CONFERENCE

The Contractor must attend a IDIQ Contract Post Award Conference with the Contracting Officer and COR no later than five (5) business days after period of performance start date. The Contractor may request a Post Award Conference for issued task orders. The Contractor must request a Task Order Post Award Conference no later than two (2) business days after task order has been awarded. The COR may chair a Task Order Post Award Conference. The purpose of the IDIQ Contract Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting aspects of this contract. The IDIQ Contract Post Award Conference will be held via teleconference.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide the workspace, equipment and supplies necessary to perform the on-site portion of Contractor services required in this contract, unless specifically stated otherwise in this work statement. This includes but is not limited to course materials including syllabi, textbooks, and relevant software.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 5.0.

7.0 DELIVERABLES

Attachment I – Statement of Work Solicitation # 70Z02326QCGA00001

APPENDIX A

Calculus I & II

Probability and Statistics (Non-Calc. Based)

Principles of Programming

Tools for Business Intelligence

Calculus I & II

Probability and Statistics (Non-Calc. Based)

Principles of Programming

Tools for Business Intelligence