Attachment F Quality Assurance Surveillance Plan.docx
DOCX document 24 KB Posted
- Solicitation number
- QSE--36C78626Q50032
About this file
This is a Quality Assurance Surveillance Plan (QASP) for grounds maintenance services at Crown Hill National Cemetery under GSA Schedule contract 36C78626Q50032. The QASP establishes performance standards and monitoring mechanisms for 35 distinct technical specification requirements (A1.1 through A1.35) referenced in Section A of the solicitation documents.
Each performance standard requires 100% completion as detailed in the corresponding technical specification, with both a Minimum Acceptable Level (MAL) and Desired Level (DL) of 100% completion. The government will monitor compliance through periodic surveillance and verified customer complaints. Remedies for non-performance include re-performance within one workday of notification by the Contracting Officer's Representative (COR), documentation in the Contractor Performance Assessment Reporting System (CPARS), and rejection of contractor invoices for the associated Contract Line Item Numbers (CLINs) that fail to meet MAL. Disincentives include negative CPARS documentation for substandard performance, while incentives include full invoice payment and positive CPARS documentation for acceptable or superior performance. This uniform surveillance approach applies consistently across all 35 technical specifications, ensuring accountability for the delivery of interment services, grounds maintenance, facility cleaning and maintenance, and headstone and monument cleaning and alignment services.
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Performance Standard
| Minimum Acceptable Level (MAL) |
| Desired Level (DL) |
| Method of Assessment |
| Remedy |
| Disincentive |
| Incentive |
| 1). See SECTION a: Technical Specifications description A1.1 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.1 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
Document positive performance in CPARS if applicable
| 2). See SECTION a: Technical Specifications description A1.2 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.2 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 3). See SECTION a: Technical Specifications description A1.3 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.4 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 4). See SECTION a: Technical Specifications description A1.4 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.4 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 5). See SECTION a: Technical Specifications description A1.5 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.5 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 6). See SECTION a: Technical Specifications description A1.6 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.6 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 7). See SECTION a: Technical Specifications description A1.7 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.7 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 8). See SECTION a: Technical Specifications description A1.8 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.8 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 9). See SECTION a: Technical Specifications description A1.9 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.9 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 10). See SECTION a: Technical Specifications description A1.10 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.10 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 11). See SECTION a: Technical Specifications description A1.11 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.11 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 12). See SECTION a: Technical Specifications description A1.12 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.12 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 13). See SECTION a: Technical Specifications description A1.13 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.13 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 14). See SECTION a: Technical Specifications description A1.14 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.14 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 15). See SECTION a: Technical Specifications description A1.15 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.15 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 16). See SECTION a: Technical Specifications description A1.16 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.16 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 17). See SECTION a: Technical Specifications description A1.17 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.17 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 18). See SECTION a: Technical Specifications description A1.18 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.18 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 19). See SECTION a: Technical Specifications description A1.19 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.19 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 20). See SECTION a: Technical Specifications description A1.20 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.20 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 21). See SECTION a: Technical Specifications description A1.21 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.21 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 22). See SECTION a: Technical Specifications description A1.22 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.22 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 23). See SECTION a: Technical Specifications description A1.23 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.23 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 24). See SECTION a: Technical Specifications description A1.24 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.24 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 25). See SECTION a: Technical Specifications description A1.25 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.25 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 26). See SECTION a: Technical Specifications description A1.26 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.26 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 27). See SECTION a: Technical Specifications description A1.27 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.27 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 28). See SECTION a: Technical Specifications description A1.28 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.28 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 29). See SECTION a: Technical Specifications description A1.29 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.29 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 30). See SECTION a: Technical Specifications description A1.30 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.30 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 31). See SECTION a: Technical Specifications description A1.31 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.31 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 32). See SECTION a: Technical Specifications description A1.32 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.32 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 33). See SECTION a: Technical Specifications description A1.33 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.33 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 34). See SECTION a: Technical Specifications description A1.34 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.34 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
| 35). See 34). See SECTION a: Technical Specifications description A1.35 |
| 100% completion as detailed in SECTION a: Technical Specifications |
| 100% completion as detailed in SECTION a: Technical Specifications description in part A1.35 |
| Periodic surveillance and verified customer complaints |
| Re-performance within 1 workday of notification by COR. |
Document performance in CPARS.
Rejection of Contractor invoice for the associated CLIN for failing to meet MAL Document negative performance in CPARS Full payment of invoice
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