Attachment E Program Service Level Agreement.docx

Attachment E Program Service Level Agreement Request for Proposal # 171-180000000963 Online High School Diploma, MDOC Effective Date: 5/7/2018

Agency/Vendor:

Contract #:

Request For Proposal No. 180000000963 Request For Proposal No. 180000000963:

Request For Proposal No. 180000000963:

Effective Date:

Metric 1: Educational Functioning Level Gains

Definition and Purpose

The Contractor must ensure 50% of prisoner students who start the program achieve appropriate grade level Educational Functioning Level (EFL) gains toward achieving a high school degree in accordance with Exhibit A, Project Scope, Section 3, Purpose and Attachment A – National Reporting System Benchmarks for EFL Level Gains.

Data Source:

Monthly Student Participation Report Annual Outcome Report Test of Adult Basic Education (TABE) Pre-test TABE Post-test National Reporting System EFL Benchmarks

Methodology:

The State program manager will review monthly, annual outcome reports and TABE assessment outcomes to verify what prisoner students participated, were removed by MDOC or dropped out of the program, as well as the grade level EFL gains achieved towards a high school degree.

Acceptable Standard:

The Contractor must ensure that prisoner students who participate achieve appropriate grade level EFL gains towards a high school degree. 49% or lower prisoner student overall program grade level EFL gains will be considered an occurrence.

Service Level Credit

A monetary credit to the State will be assessed for each range of prisoner students not achieving 50% EFL gains. The SLA credit will apply to the appropriate range as demonstrated in the provided table. Any credit assessed will be deducted from a subsequent payment.

Metric 2: Educational Outcomes

Definition and Purpose

The Contractor must ensure 50% of prisoner students who graduate the program score at a 10th grade level in the area of instruction as demonstrated on the TABE and/or are able to pass a High School Equivalency (HSE) Test in accordance with Exhibit A, Project Scope, Section 3, Purpose.

Data Source:

Monthly Student Participation report TABE Reports HSE Transcript

Methodology:

The State program manager will review Monthly Student Participation reports and TABE reports to ensure prisoner student graduates were TABE tested and to verify if they score at a 10th grade level. HSE transcripts will also be reviewed to ensure prisoner students passed the HSE Test administered to them.

Acceptable Standard:

The Contractor must ensure that prisoner students who graduate the program make EFL gains and/or pass a HSE test. Prisoners removed by MDOC or dropped out of the program will not count against the EFL gains percentage. 49% or lower will be considered an occurrence.

Service Level Credit

A monetary credit to the State will be assessed for each range of prisoner students not achieving the 10th grade level or successfully passing the HSE test at the end of 1 year of program participation or program completion. The SLA credit will apply to the appropriate range as demonstrated in the provided table. Any credit assessed will be deducted from a subsequent payment.

Metric 3: LEIN

Definition and Purpose

The Contractor will provide the Law Enforcement Information Network (LEIN) Form to the Michigan Department of Corrections (MDOC) in accordance with Exhibit A, Project Scope, Section 21, Contractor Personnel Requirements, Subsection B.

Data Source:

Contractor Staff Roster.

Methodology:

The MDOC will review the submission of the LEIN Information Form to ensure timeliness and compliance with contract requirements.

Acceptable Standard:

All contracted employees must be LEIN cleared by the MDOC prior to commencement of any work for or with MDOC offenders and yearly thereafter. Each employee who fails to meet this standard is considered to be an occurrence.

Service Level Credit

A $500 credit to the State will be assessed for each occurrence that fails to meet the Acceptable Standard. Any credit assessed will be deducted from a subsequent invoiced payment.

Metric 4: Timely Reporting

Definition and Purpose

The Contractor must provide comprehensive, accurate and timely reports of prisoner student participation in the Online High School program. The reports must be submitted in accordance with Exhibit A, Project Scope, Section 24, Project Reports.

Data Source:

Monthly Student Participation Report.

Monthly Break-out Attempt/Success Annual Outcome Report.

Methodology:

Review Monthly Student Participation Report for participation levels and classes accessed.

Review the Monthly Break-out Attempt/Success report to determine what prisoner students accessed or attempted to access public facing internet, or other State owned, or contractor owned networks.

Review Annual Outcome Report for prisoner students who graduated or dropped out of the Online High School Program.

Acceptable Standard:

The Contractor must provide the required reports to the MDOC Program Manager or designee in accordance with Exhibit A, Project Scope, Section 24, Project Reports. Each month the Monthly Student Participation Report is not received accurately or timely will be considered an occurrence. Each year the Annual Outcome Report is not received accurately or timely will be considered an occurrence.

Service Level Credit

A $500 credit to the State will be assessed for each occurrence that fails to meet the Acceptable Standard. Any credit assessed will be deducted from a subsequent payment.

Metric 5: Staff Related Downtime

Definition and Purpose

The Contractor is expected to ensure necessary steps are taken to maintain classroom monitor coverage within the contracted time frame after providing notification to MDOC or receiving notification from MDOC of a classroom monitor absence in accordance with Exhibit A, Project Scope, Section 11, Program Level Requirements.

Data Source:

Classroom monitor coverage not re-established within the contracted time frame after providing notification to MDOC or receiving notification from MDOC of a classroom monitor staffing absence.

Methodology:

Documented date and time of the MDOC's communication to Contractor about classroom monitor absence.

Documented date and time of Contractor's communication to the MDOC about a classroom monitor absence.

Documented date and time of classroom monitor absence resolution.

Acceptable Standard:

The Contractor must ensure classroom monitor coverage is in compliance with Exhibit A, Project Scope, Section 11, Program Level Requirements. Each day out of compliance with be considered an occurrence.

Service Level Credit

A $500 credit to the State will be assessed for each occurrence that fails to meet the Acceptable Standard. Any credit assessed will be deducted from a subsequent payment.

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