Attachment D1 - QASP.pdf

This is a Quality Assurance Surveillance Plan (QASP) for IONM Technician & Professional Services at the Louis Stokes Cleveland VA Medical Center. The QASP outlines how contractor performance will be monitored and evaluated, with surveillance methods including direct observation, periodic inspection, validated user/customer complaints, random sampling, and verification of contractor documentation. The plan establishes an acceptable quality level of 90% for key performance areas including patient access, quality of care, patient safety, timeliness, and privacy/confidentiality/HIPAA compliance.

The QASP details specific roles and responsibilities, with the Contracting Officer (CO) having ultimate responsibility for contract oversight and the Contracting Officer's Representative (COR) handling technical administration and quality assurance monitoring. Performance evaluation uses a 5-tier rating system (Exceptional to Unsatisfactory) based on CPARS criteria. The contractor's performance will be documented through quarterly progress reports, and any performance issues below acceptable quality levels will require written corrective action plans. The document includes a sample Contract Report template for documenting performance issues and contractor responses.