ATTACHMENT D Price Schedule.xlsx
XLSX spreadsheet 14 KB Posted
- Attached to
- Veterans Experience Office (VEO) Contact Center
- Solicitation number
- 36C10X25R0032
About this file
The file is a Price Schedule Excel document for the Veterans Experience Office (VEO) Contact Center contract (Solicitation Number: 36C10X25R0032) issued by the Department of Veterans Affairs Strategic Acquisition Center Frederick. The pricing schedule covers a base year and four option years, with a total contract value of $1,777,809.17, structured across multiple Contract Line Item Numbers (CLINs) for contact center support services.
The pricing structure includes core contact center support staffing (1 Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, and 312 Agents) with optional surge capabilities for agents, senior agents, supervisors, and PMAAs. Additional cost categories include travel (not to exceed $834,389 in the base year, with incremental increases in option years) and other direct costs. The optional surge CLINs cover various labor hour categories, including overtime and regular time, with specific total labor hour allocations for different staff levels. The contract appears to be a pre-solicitation draft, inviting potential vendors to review and submit questions before the formal solicitation release.
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Other files
| File | Type | Posted |
|---|---|---|
| Government Responses to Questions v2 Updated.xlsx | XLSX spreadsheet | |
| Government Responses to Questions.xlsx | XLSX spreadsheet | |
| ATTACHMENT B - PAST PERFORMANCE REFERENCES.pdf | ||
| 36C10X25R0032 Draft Solicitation.docx | DOCX document | |
| ATTACHMENT A - CONTRACTOR RULES OF BEHAVIOR.docx | DOCX document | |
| ATTACHMENT C - PAST PERFORMANCE QUESTIONNAIRE.pdf |
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Text version
VENDOR NAME
| CLIN | DESCRIPTION | QTY | UNIT | UNIT PRICE | TOTAL PRICE |
| 0001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 0002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 0006 | Travel (NTE) | 1 | LT | $ 834,389.00 | $ 834,389.00 |
| 0007 | Other Direct Cost (NTE) | 1 | LT | $ 50,191.95 | $ 50,191.95 |
| BASE YEAR TOTAL | $ 884,580.95 | ||||
| BASE YEAR TOTAL (Inclusive of Optional CLINs) | $ 884,580.95 | ||||
| OPTION YEAR 1 | |||||
| 1001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 1002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 1006 | Travel (NTE) | 1 | LT | $ 161,808.00 | $ 161,808.00 |
| 1007 | Other Direct Cost (NTE) | 1 | LT | $ 51,697.70 | $ 51,697.70 |
| OPTION YEAR 1 TOTAL | $ 213,505.70 | ||||
| OPTION YEAR 1 TOTAL (Inclusive of Optional CLINS) | $ 213,505.70 | ||||
| OPTION YEAR 2 | |||||
| 2001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 2002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 2006 | Travel (NTE) | 1 | LT | $ 166,662.24 | $ 166,662.24 |
| 2007 | Other Direct Cost (NTE) | 1 | LT | $ 53,248.63 | $ 53,248.63 |
| OPTION YEAR 2 TOTAL | $ 219,910.87 | ||||
| OPTIONYEAR 2 TOTAL (Inclusice of Optional CLINS) | $ 219,910.87 | ||||
| OPTION YEAR 3 | |||||
| 3001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 3002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 3006 | Travel (NTE) | 1 | LT | $171,662.11 | $ 171,662.11 |
| 3007 | Other Direct Cost (NTE) | 1 | LT | $54,846.09 | $ 54,846.09 |
| OPTION YEAR 3 TOTAL | $ 226,508.20 | ||||
| OPTION YEAR 3 TOTAL (Inclusive of Optional CLINS) | $ 226,508.20 | ||||
| OPTION YEAR 4 | |||||
| 4001 | Contact Center (CC) Support (Program Manager, 1 Deputy Program Manager, 24 Supervisors, 5 PMAAs, 24 Senior Agents, 312 Agents, any additional Program Management Support) | 12 | MO | $ - 0 | |
| 4002 | OPTIONAL Surge (Agents) | LT | NSP | NSP | |
| 0002AA | OPTIONAL Surge (Agents) Overtime @ 5,000 Total Labor Hours | 1 | LT | $ - 0 | |
| 00002AB | OPTIONAL Surge (Agents) Regular Time @ 229,640 Total Labor Hours | 1 | LT | $ - 0 | |
| 0003 | OPTIONAL Surge (Senior Agents) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0004 | OPTIONAL Surge (Supervisors) 17,280 Total Labor Hours | 1 | LT | $ - 0 | |
| 0005 | OPTIONAL Surge (PMAA) 3,840 Total Labor Hours | 1 | LT | $ - 0 | |
| 4006 | Travel (NTE) | 1 | LT | $ 176,811.97 | $ 176,811.97 |
| 4007 | Other Direct Cost (NTE) | 1 | LT | $ 56,491.48 | $ 56,491.48 |
| OPTION YEAR 4 TOTAL | $ 233,303.45 | ||||
| OPTION YEAR TOTAL (Inclusive of Optional CLINs) | $ 233,303.45 | ||||
| GRAND TOTAL | $ 1,777,809.17 | ||||
| GRAND TOTAL (Inclusive of Optional CLINS) | $ 1,777,809.17 |
File details come from the government source that posted it. Updated .