Attachment D-3_Example Service Request Process.pdf

The attached document is an example service request process for Scientific Instrument Maintenance and Repair Services. The solicitation was issued by the Department of Health and Human Services Food and Drug Administration Office of Acquisition and Grant Services as solicitation number 75F40123R00019. It seeks maintenance and repair services for scientific instruments on an indefinite-delivery indefinite-quantity basis. The example service request process outlines a four-box flowchart depicting the typical steps involved, from a request for services being submitted to work authorization and completion. It provides a high-level overview of the process but does not specify pricing terms, response timelines, or other salient details regarding the requirements.