Attachment C_ Language Service IDIQ Statement of Objectives SOO Draft.pdf

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

STATEMENT OF OBJECTIVES

Attachment C – Statement of Objectives Version 2.2 Page 1

Language Services Indefinite Delivery, Indefinite

Quantity (IDIQ) for the

Criminal Justice Information Services Division (CJIS)

Statement of Objectives

3/13/2026

Attachment C – Statement of Objectives Version 2.2 Page 2

1 Scope or Mission

(U) This is a contract/order to provide a wide array of all-inclusive language services to the Federal

Bureau of Investigation (FBI) Criminal justice Information Service Division (CJIS). This statement of objectives (SOO) outlines the comprehensive scope of language services provided, encompassing a wide array of solutions designed to bridge communication gaps across languages, cultures, and mediums.

These services include, but are not limited to, translation (written content), interpretation (oral communication), sign language interpretation, fluency testing, language proficiency assessments, material development and localization, subtitling, dubbing, and voice-over, investigation/mission support, transcription, language technology tools (e.g., AI-driven translation), and cultural consulting. The SOO offers tailored services to ensure that content is accurately adapted, culturally sensitive, and linguistically precise, whether for legal, medical, business, or educational purposes. Our objective is to facilitate effective communication and language service materials between individuals and or organizations that speak different languages, as well as provide specialized solutions for accessibility, including services for the Deaf and hard-of-hearing community. With a focus on quality, consistency, and cultural competence, our services aim to meet the diverse needs of clients operating in global markets, ensuring that all translations, interpretations, and materials are delivered to the highest standard, while supporting programs’ goals in both domestic and international contexts. The scope of this contract ensures that all services are aligned with program-specific objectives, timelines, and quality expectations, and provides a framework for ongoing support and collaboration

2 Government Furnished Property & Data Rights

(U) all government furnished property in addition to the clarity regarding data right such as, but not limited to: Unlimited rights, government purpose rights, limited rights, restricted rights, and specifically negotiated license rights, etc. will be contingent on the program’s specific needs and shall expand at the task order level.

3 Key Personnel

(U) All key personnel shall be determined at the task order level.

4 Deliverables

(U) Deliverables shall be determined at the task order level

5 Pricing & Invoicing

(U) Pricing and invoicing procedures shall be determined at the task order level

(U) Proper payment documentation is required to support payment of invoices. Incomplete / improper invoices at the task order level will be returned to the Contractor for correction. The COR

(U) The contract type for the task orders shall be determined at the task order and allow for a mixture of but contract types such as but not limited to: Labor Hour (LH) and Firm-Fixed-Price

(FFP), Cost Reimburse (CPFF) and Other Direct Cost (ODC: Travel)

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6 Travel and Other Direct Cost

(U) Specification such as travel and other direct cost shall be determined at the task order level

7 Terminations/ Resignations

(U) The Government reserves the right to request the immediate removal of contractor employees for failure to perform at acceptable levels, insubordination, or other performance or conduct issues, or where continued employment under this task order is deemed, in the Government’s sole discretion, to be contrary to the public interest, inconsistent with the best interests of security, or a potential threat to the health, safety, security, general well-being or operational mission of the FBI and its workforce. Failure of the contractor to affect the immediate removal of such employee will be considered the contractor’s failure to perform.

(U) Further specification regarding terminations/ resignations shall expand at the task order level.

8 Non-Disclosure Agreements (NDA):

(U) Contractor personnel provided under this SOO will be required to sign Non-Disclosure

Agreements (NDAs).

9 Drug Screening:

(U) As seen applicable at the task order level, the Government may request drug screening for probable cause at any time and/or when the Contractor independently identifies circumstances where probable cause exists.

10 Performance, Objectives, Goals, and Outcomes

(U) Overall Objectives include, but are not limited to:

• Provide a full spectrum of language solutions that facilitate effective communication, cultural understanding, and accessibility across diverse mediums, including spoken, written, visual, and digital formats, for programs in various industries and regions.

• Ensure high-quality, accurate, and efficient delivery of all language services, from interpretation and transcription to localization, fluency testing, and technology integration, while maintaining consistency, scalability, and alignment with program goals.

• Continuously adapt and innovate language service offerings to meet the evolving needs of global markets, leveraging the latest tools, technologies, and expertise to improve service outcomes and drive program success across all linguistic and cultural contexts.

• Personnel - Provide a proper skill mix, experience, and required number of qualified personnel.

• Materials - Provide all necessary supplies, spares, tools, and test equipment, consumables, hardware, software, automatic data processing equipment, documentation, and other applicable properties.

• Facilities - Provide administrative and workspaces.

• Organizational processes - Provide internal controls, management oversight, and supply support.

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• Through the introduction of new technology, enhanced capabilities, and process improvements, optimize the free-market enterprise architecture to continuously improve and evolve language services, communication, fluency, and testing.

11 Management Objectives:

Specific quality control objectives will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

• Allow maximum flexibility to innovatively manage the program schedule, performance, risks, warranties, subcontracts, and data to produce an [end item] that satisfies the user’s performance requirements.

• Maintain clear government visibility into the program schedule, performance, and risk.

• Oversee the efficient allocation of resources, ensuring that the right expertise and tools are applied to each language service project.

• Ensure clear communication and collaboration between all stakeholders, including clients, translators, interpreters, and project teams, to align objectives and expectations

• Continuously evaluate and improve operational processes to enhance productivity, program satisfaction, and overall service delivery.

12 Technical Objectives:

• Technical objectives shall be determined at the task order level

13 Quality Control Objectives:

Specific quality control objectives will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

• ensure all language services meet linguistic, cultural, and technical accuracy standards before delivery.

• Development and implementation of procedures to properly maintain measuring and test equipment.

• Development and implementation of procedures to ensure appropriate corrective action of nonconforming material.

• Continuously monitor service performance and program feedback to identify and resolve any issues, ensuring consistent quality across all projects.

• Maintain a system for regular audits and evaluations of language outputs to ensure compliance with industry best practices and client requirements.

14 Design, Analysis, and Test Objectives:

Specific design, analysis and test objectives will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

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• Design language service workflows and tools that optimize efficiency, accuracy, and scalability across various languages and formats.

• Analyze language service performance to identify areas for improvement, ensuring high-quality outcomes and alignment with client specifications.

• Test all deliverables thoroughly for linguistic accuracy, cultural appropriateness, and technical functionality before final delivery to ensure compliance with agreed-upon standards.

• The design of an [end item] to satisfy the user’s performance requirements [performance specification].

• Performance of analysis and tests, as needed to aid the design process and to document the end item satisfies the user’s performance requirements.

15 Configuration Management Objectives:

Specific configuration management objectives will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

• Ensure consistency and accuracy in all language service configurations across multiple platforms and projects.

• Maintain an organized repository for all translated materials, templates, and resources to enable easy access and updates.

• Implement version control to track changes and ensure that all stakeholders work with the most current and approved language configurations.

• Establishment of a product baseline to define the configuration of the [end item] with a demonstrated capability to satisfy the user’s performance requirements.

• Establishment and maintenance of a configuration management process to thereafter control the

[end item’s] configuration for the life of the contract.

• Establishment and maintenance of an Integrated Product Team, to include government personnel, for insight into the design’s progress.

16 Logistics Objectives:

Specific logistic behavior will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

• Development and delivery of all data necessary to support the programs deliverable or product or service.

• Compatibility (form and format) of the data with existing government systems, policies, regulation, and statue, is fundamental.

• Ensure all language services are completed within agreed-upon timelines and meet specified quality standards

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• Provide efficient project management to handle multiple language pairs, service types, and program requirements simultaneously, ensuring smooth workflow and consistent results across all deliverables.

• Deliver language services in a manner that maximizes value for the program by optimizing resources, minimizing turnaround time, and maintaining high-quality outputs while adhering to budget constraints.

17 Government Representatives:

(U) The functions inherent to this contract shall be performed by the designated Contracting Officer.

The duly assigned COR shall ensure all actions pertaining to this contract are requested via the

Contracting Officer.

(U) The COR will be identified via letter of COR delegation authority for this contract. The COR is responsible, as applicable, for: receiving all deliverables, inspecting and accepting the supplies or services provided hereunder in accordance with the terms and conditions of this contract, providing direction to the Contractor which clarifies the contract effort, fills in details or otherwise serves to accomplish the contractual Scope of Work; evaluating performance; and certifying all invoices/vouchers

(U) For acceptance of the supplies or services furnished for payment.

The COR does not have the authority to alter or modify the Contractor's obligations, contract terms, conditions, specifications, or cost. If as a result of technical discussions, it is at the Government’s best interest to alter/change contractual obligations or the Scope of Work, the CO shall issue such changes.

18 Security Requirements:

(U) all security requirements shall be determined at the task order level

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19 Program Objectives:

Specific program objectives will be contingent on the program’s specific needs and shall expand at the task order level. Some examples include, but are not limited to:

Translation

Services

Interpretation

Services

Sign

Language

Services

Fluency and

Proficiency

Testing

Material

Development

(Localization and

Adaptation)

Language

Testing &

Evaluation

Language Technology

Services (e.g., Machine

Translation, AI-driven

Tools)

Cultural

Consulting and

Cultural

Competence

Services

Transcription

Services

(Audio to

Text)

Voice-Over and Dubbing

Services

Subtitling &

Closed

Captioning

Language

Education &

Training

Content

Localization for Global

Markets

Multilingual Customer

Support Services

Investigation/

Mission Support

Linguist

Services

Linguist

Editing/

Revisions

Services

General

Language

Proficiency

Services

Audiometric

Examinations

Language identification

Services

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Insert objective

Insert objective

Insert objective Insert objective

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20 Contracting Officer:

(U) The CO is the appointed authority to bind the Government to the extent of the authority delegated. Direction that will modify the scope, schedule, terms and conditions, funding, or any other action that may modify the agreement as originally entered with the Government must be given only by the CO.

This contract will be administered by:

Name: TBD

Title: Contracting Officer

Unit; Finance and Facilities Division – Procurement

Section; Professional Services Acquisition Unit

(PSAU)

Address: Redstone Arsenal, AL 35898

Phone:

Email:

Attachment C_ Language Service IDIQ Statement of Objectives SOO Draft.pdf