Attachment C - DeCA past performance questionnaire-2020.pdf

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Fats & Bones Removal – HDEC05-20-Q-0010 SURVEY MUST BE RETURNED BY: April 9, 2020 Close of Business (4:00 PM EST).

Return Survey to Julie Proctor via email: julie.proctor@deca.mil Company's Name being surveyed: ______________________________Date:______________ Your company name: _______________________________ Value of Contract $____________ Your Name: _____________________________________ Phone No.______________________ Type of services you received from surveyed company __________________________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the work themselves) 2 (Sub-contracted some of the work) 3 (Sub-contracted all the work)

Please circle a number from 1 to 5 that reflects the company’s service. Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they pick up at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3(Average) 4 (Good) 5 (Excellent) Comments:

2. How would you rate the company’s ability to show up for all pickups/deliveries?

1 (Very Poor) 2 (Poor) 3(Average) 4 (Good) 5 (Excellent) Comments:

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Very Poor) 2 (Poor) 3(Average) 4 (Good) 5 (Excellent) Comments:

4. When completed, are the area and containers clean and free of debris?

1 (Very Poor) 2 (Poor) 3(Average) 4 (Good) 5 (Excellent) Comments:

5. How would you rate the company’s invoicing/billing system? (Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3(Average) 4 (Good) 5 (Excellent) Comments: