ATTACHMENT C - CUSTOMER REVIEW FORM.pdf
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- Attached to
- Janitorial Services for Kentucky Horse Park
- Solicitation number
- RFB-758-2500000006-4
- Issued by
- Fayette County, Lexington-Fayette Urban County, Kentucky
About this file
This document is a Customer Review Form related to a janitorial services contract opportunity issued by the state of Kentucky. The form is to be completed by the vendor's customer, not the vendor, and must be submitted to the Buyer via email prior to August 20, 2024 at 1:30 pm ET. The form requests information about the type of facility where services are performed, the size of the facility, the frequency of service, and a rating of the vendor's performance in meeting contract requirements, providing timely service, and addressing any service issues. Detailed comments are requested for each performance rating.
The contract appears to be for janitorial services at an unspecified facility or set of facilities. The Customer Review Form does not provide information on pricing, set asides, the incumbent vendor, funding sources, or contract term and renewal options.
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Text version
ATTACHMENT C – CUSTOMER REVIEW FORM
To be completed by the vendor’s customer (not the vendor submitting the bid).
Please provide complete and accurate information for janitorial services provided by the vendor listed below. The completed form must be sent to the Buyer via email by the CUSTOMER (not the vendor) at sheila.durham@ky.gov prior to August 20, 2024 at 1:30 pm ET. Forms received after this date and time may not be considered. When sending the form please use the subject line “RFB-758-2500000006 Customer Review Form”.
Name of Vendor: ______________________________________ Date: ___________ (Name of company providing janitorial services)
Customer Information: (Current Customer of Vendor listed above)
Company Name: _______________________________________________________
Company Address: _______________________________________________________
Contact Name: _______________________________________________________
Contact’s Phone: _______________________________________________________
Contact’s Email: _______________________________________________________
Service Information:
What type of facility are services being performed ______________________
Date of services: _____________________________
Size of facility where services are being performed: ________________ (Approx. Sq. Ft.)
How many days per week services are being performed: ____________ mailto:sheila.durham@ky.gov
Service Rating:
Please provide a response to the following questions in as much detail as possible about the services performed at the above location.
Services Excellent (5)
Good (4)
Satisfactory (3)
Poor (2)
How well does the vendor meet the performance requirements of the contract?
Please provide additional details or comments:
Good (4)
Satisfactory (3)
Poor (2)
How well does the vendor provide timely service according to the scheduled days/times?
Good (4)
Satisfactory (3)
Poor (2)
How well does the vendor satisfactorily address any concerns or service issues?
File details come from the government source that posted it. Updated .