Attachment B_Severity Sheets.pdf

Attachment B_Severity Sheets.pdf is a document that outlines the severity levels and associated response times for various incidents or issues that may arise under this state and local government contract.

The document defines four severity levels - Critical, High, Medium, and Low - and specifies the required response times for each level, ranging from 15 minutes for Critical issues to 4 hours for Low issues. It also provides detailed descriptions of the types of problems that would fall under each severity level. This information is intended to set clear expectations and service level agreements for the contractor in maintaining the systems and services covered by the contract.