Attachment B - Service Model Questionnaire.pdf
PDF 164 KB Posted
- Solicitation number
- 36C10B24R0028
About this file
The provided document is the Service Model Questionnaire, which is an attachment to a federal contract opportunity. The questionnaire asks the prospective vendor to provide details on their (PRODUCT) offering, including whether it is a SaaS or PaaS solution, hosting information, user access and authentication methods, scalability, and monitoring capabilities. The vendor is also asked whether any development activities or access to the FedRAMP boundary or federal data occurs outside of the continental United States (OCONUS).
The related federal contract opportunity is a solicitation issued by the Department of Veterans Affairs Technology Acquisition Center Austin for a "VCS Food Labeling Printers and Portal Solution." The solicitation number is 36C10B24R0028. The provided details indicate this is a request for a product or service to support the Veterans Affairs' needs, but do not provide specifics on the required capabilities or scope of work.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B24R0028 0003.docx | DOCX document | |
| 36C10B24R0028 0003.pdf | ||
| RFP - Questions and Answers 6.6.24.pdf | ||
| 36C10B24R0028 0002_.pdf | ||
| RFP - Questions and Answers 6.4.24_.pdf | ||
| ict-final-rule_.pdf | ||
| 36C10B24R0028 0002.pdf | ||
| 36C10B24R0028 0002.docx | DOCX document | |
| RFP - Questions and Answers 6.4.24.pdf | ||
| 36C10B24R0028 0001.pdf | ||
| 36C10B24R0028 0001.docx | DOCX document | |
| RFP - Questions and Answers 5.31.24.pdf | ||
| 36C10B24R0028.pdf | ||
| 36C10B24R0028.docx | DOCX document | |
| Attachment A - VCS Food Labeling Address List.xlsx | XLSX spreadsheet |
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Text version
Service Model Questions:
1. Brief Overview of (PRODUCT) and how the VA will use the product?
2. Are you providing a SaaS or PaaS product to the
VA?
3. Where is (PRODUCT) Hosted?(AWS, GCP, AZURE)
4. How would VA users access the solution? (ex: web browser, mobile app)
5. How would VA users authenticate? (ex: SSO integration, username/password)
a. If user accounts are created, what does that process look like?
b. If VA wished to add an additional user to be able to use the solution, how would that be accomplished?
6. Would you consider (PRODUCT) Web architecture to be multi-tenant?
a. (Is the information system architected in a multi-tenant manner where each customer has its own tenant, and all tenants share the same underlying architecture following the multi-tenant architecture definition) (Even if logically seperated)
7. Is (PRODUCT) Web environment horizontally scalable to react to changes in demand or usage?
8. If so, is the process fully automated or executable with minimal intervention?
9. At a high level, are metrics and event logs captured for:
a. Utilization of the (PRODUCT) Web application attributable to a specific user, account, or customer?
b. Utilization of the (PRODUCT) Web environment resources?
10. Are any contractors/providers sourcing development activities from personnel that reside
OCONUS?
Yes/No If yes please explain:
11. Are any contractors/providers allowing access to a FedRAMP Boundary or Federal data to personnel that reside OCONUS?
Yes/No If yes please explain:
File details come from the government source that posted it. Updated .