36C10B24R0028 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 42

0001 5-31-2024

VA-24-00031181

To all Offerors/Bidders

36C10B24R0028

X

X X

6/5/2024 at 10:00 AM ET

Please See Continuation Page

Meghan McCloskey

Contracting Officer

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown, NJ 07724

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown, NJ 07724

CONTINUATION PAGE

The purpose of Amendment 0001 to Request for Proposal (RFP) 36C10B24R0028, entitled, “VCS Food Labeling Printers and Portal Solution,” is as follows:

1. To extend the RFP due date to June 5, 2024 at 10:00 AM ET.

2. Section B.4, Price Schedule, dated May 23, 2024 is hereby replaced with revised Section

B.4, Price Schedule, dated May 30, 2024. All changes are highlighted in yellow.

3. To incorporate a revised Section B.5 Product Description (PD) titled, “Food Labeling

Printers and Portal Solution” version 3.0, dated May 23, 2024, with an updated PD titled

“Food Labeling Printers and Portal Solution” version 4.0, dated May 30, 2024. The PD dated May 23, 2024 is hereby replaced with revised PD dated May 30, 2024. All changes are highlighted in yellow.

4. All other terms and conditions remain in full force and effect.

B.4 PRICE SCHEDULE

Vendors are instructed to complete Section B.4: Price Schedule and submit with their proposal.

Vendors are cautioned that alterations to the line items as specified below may render proposals unacceptable. All questions shall be directed to the Contract Specialist, Jamie Valentine, Jamie.Valentine@va.gov, and Contracting Officer, Meghan McCloskey, Meghan.McCloskey@va.gov prior to the closing date and time specified in the Request for

Quote (RFQ).

Any resulting contract will be awarded on a firm-fixed-price basis as defined by Federal

Acquisition Regulation (FAR) Subpart 16.202. Accordingly, the Contractor shall ensure that any and all costs associated with the Contractor’s proposed application(s), software products, software solution, and/or system, shall be included in the Contractor’s proposed firm-fixed price, and shall serve as the Contractor’s firm-fixed price for the life of any resulting contract. No additional costs or fees relative to the Contractor’s proposed application(s), software products, software solution, and/or system including, but not limited to, licensing costs and any associated licensing maintenance required for the development, delivery, integration, operation, and/or maintenance of the Contractor’s proposed solution will be allowed, accepted, and/or paid by the

Government.

All deliverables will be destination inspection, acceptance, and F.O.B.

Days used below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday.

Electronic submission to: VA Project Manager, Contracting Officer, and Contracting Officer’s

Representative

Base Period

The period of performance for this effort shall be 12 months from date of award in accordance with

(IAW) Section 1.8 of the Product Description (PD).

CLIN Description Qty Unit Unit Price Extended Price

Thermal Printers IAW PD

Section 1.0.

1 LO

Not

Separately

Priced

(NSP)

NSP

0001AA

Phase 1: Thermal Printers IAW

PD Section 1.0.

Thermal Printers for Phase 1 shall be delivered 45 days from date of award.

PSC: 7E21

5 EA $ $

0001AB

Phase 2: Thermal Printers IAW

195 EA $ $

mailto:Jamie.Valentine@va.gov mailto:Meghan.McCloskey@va.gov

Thermal Printers for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

Thermal Printers “Seed Stock”

(set at 10%) IAW PD Section

1.0.

Seed Stock for Thermal Printers shall be held by the Contractor and delivered by next business day as needed.

PSC: 7E21

20 EA $ $

Tablet Devices IAW PD

Section 1.0.

1 LO NSP NSP

0003AA

Phase 1: Tablet Devices IAW

Tablet Devices for Phase 1 shall be delivered 45 days from date of award.

5 EA $ $

0003AB

Tablet Devices for Phase 2 shall be delivered within 45 days of

Phase 1 acceptance.

195 EA $ $

Tablet Devices “Seed Stock” (set at 10%) IAW PD Section 1.0.

Seed Stock for Tablet Devices shall be held by the Contractor and delivered by next business day as needed.

PSC: 7E21

20 EA $ $

1x1 Labels IAW PD Section

1.0.

1 LO NSP NSP

0005AA

Phase 1: 1x1 Labels IAW PD

Section 1.0.

1x1 Labels for Phase 1 shall be delivered 45 days from date of award.

PSC: 7690

10,000 EA $ $

0005AB

Phase 2: 1x1 Labels IAW PD

390,000 EA $ $

1x1 Labels for Phase 2 shall be delivered within 45 days of

4x2 Labels IAW PD Section

1.0.

1 LO NSP NSP

0006AA

Phase 1: 4x2 Label IAW PD

4x2 Labels for Phase 1 shall be delivered 45 days from date of award.

10,000 EA $ $

0006AB

Phase 2: 4x2 Labels IAW PD

4x2 Labels for Phase 2 shall be delivered within 45 days of

390,000 EA $ $

Delivery, Configuration, and

Rollout IAW PD Section 1.1.

Shall be completed within 30 days from completion of Phase 1 delivery.

1 EA NSP NSP

Warranty and Maintenance

Support IAW PD Section 1.2.

PoP shall be 12 months from date of award.

1 LO $ $

Training IAW PD Section 1.3.

Shall be completed within 30 days from completion of Phase 1 delivery.

Base Period Total $

Option Period One

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the

Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of the

Base Period.

CLIN Description Qty Unit Unit Price Extended Price

Warranty and Maintenance (12

Months) IAW PD Section 1.7.

PoP: 12 Months from exercise of

Option Period.

Option Period One Total $

Option Period Two

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the

Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of

Option Period One.

CLIN Description Qty Unit Unit Price Extended Price

Option Period Two Total $

Option Period Three

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the

Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of

Option Period Two.

CLIN Description Qty Unit Unit Price Extended Price

Option Period Three Total $

Option Period Four

This 12-month option period may be exercised IAW FAR 52.217-9, Option to Extend the Term of the

Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of

Option Period Three.

CLIN Description Qty Unit Unit Price Extended Price

Option Period Four Total $

Optional Task One

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 100 times during the base period and each option period. If exercised, the

Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

Replacement Thermal Printers

IAW PD Section 1.4.1.

1 LO NSP NSP

5001-1

Base Period: Replacement

Thermal Printers IAW PD

Section 1.4.1.

Shall be delivered within 7 business days after exercise of optional task.

Up to

EA $ $

5001-2

Option Period One: Replacement

Thermal Printers IAW PD

Section 1.4.1.

EA $ $

5001-3

Option Period Two:

Replacement Thermal Printers

IAW PD Section 1.4.1.

EA $ $

5001-4

Option Period Three:

EA $ $

5001-5

Option Period Four:

EA $ $

Optional Task One Total $

Optional Task Two

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 100 times during the base period and each option period. If exercised, the

Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

Replacement Tablet Devices

IAW PD Section 1.4.2.

1 LO NSP NSP

6001-1

Base Period: Replacement Tablet

Devices IAW PD Section 1.4.2.

EA $ $

6001-2

Option Period One: Replacement

Tablet Devices IAW PD Section

1.4.2.

EA $ $

6001-3

Option Period Two:

Replacement Tablet Devices

IAW PD Section 1.4.2.

6001-4

Option Period Three:

EA $ $

6001-5

Option Period Four:

EA $ $

Optional Task Two Total $

Optional Task Three

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 320 times in the base period and up to 200 times in the base period and each option period. If exercised, the Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the

Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

Device Cases IAW PD Section

1.4.3.

1 LO NSP NSP

7001-1

Base Period: Device Cases IAW

PD Section 1.4.3.

EA $ $

7001-2

Option Period One: Device

Cases IAW PD Section 1.4.3.

7001-3

Option Period Two: Device

EA $ $

7001-4

Option Period Three: Device

EA $ $

7001-5

Option Period Four: Device

EA $ $

Optional Task Three Total $

Optional Task Four

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 20 times in the base period and each option period. If exercised, the Period of

Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

Additional Site Expansion –

The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each option period IAW

PD Section 1.4.4.

1 LO NSP NSP

8001-1

Base Period: Additional Site

Expansion –The Contractor shall provide its FDA-compliant food labeling solution inclusive of the

Up to 20 EA $ $ administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each option period IAW PD Section

1.4.4.

Shall be delivered within 45 days after exercise of optional task.

8001-2

Option Period One: Additional

Site Expansion –The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each

8001-3

Option Period Two: Additional

Site Expansion –The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each

8001-4 Option Period Three: Additional

Site Expansion –The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each

8001-5

Option Period Four: Additional

Site Expansion –The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each

Optional Task Four Total $

Optional Task Five

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 1800 times throughout the Period of Performance. If exercised, the PoP, shall align to the period exercised in and not exceed a total of 12 months per Option Period and shall next exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

Additional Warranty and

Maintenance Support IAW PD

Section 1.4.5

1 LO NSP NSP

9001-1

Base Period: Additional

Warranty and Maintenance

Support – The Contractor shall provide warranty and

Up to maintenance support IAW PD

Section 1.4.5.

PoP: Shall align to the period exercised in and not exceed a total of 12 months per Option

Period.

9001-2

Option Period One: Additional

Warranty and Maintenance

Support – The Contractor shall provide warranty and

EA $ $

9001-3

Option Period Two: Additional

Warranty and Maintenance

Support – The Contractor shall provide warranty and

EA $ $

9001-4

Option Period Three: Additional

Warranty and Maintenance

Support – The Contractor shall provide warranty and

9001-5

Option Period Four: Additional

Warranty and Maintenance

Support – The Contractor shall provide warranty and

EA $ $

Optional Task Five Total $

Optional Task Six

IAW FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to two times throughout the Period of Performance. If exercised, the Period of

Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

CLIN Description Qty Unit Unit Price Extended Price

10001 Additional Training IAW PD

Section 1.4.6.

1 LO NSP NSP

10001AA

Additional Training Services

IAW PD Section 1.4.6.

2 EA $ $

Optional Task Six Total $

Delivery Order Total $

B.5 PRODUCT DESCRIPTION

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Canteen Service

Food Labeling Printers and Portal Solution

Date: May 30, 2024

VA-24-00031181

PD Version Number: 4.0

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA), Veteran Canteen Services (VCS) requires a replacement of its MedVantage food labeling solution. These labels are required for proper compliance with Food and Drug Administration (FDA) regulations. The food labeling solution will allow VCS to ensure food purchased by customers includes FDA-compliant food labels and up-to-date prep labels for employee food safety. The solution shall produce customer-facing nutrient and ingredient labels with price tags for packaged food items in VCS cafes, coffee shops, and retail stores.

The Contractor shall provide an FDA-compliant food labeling full enterprise-based solution

(vendor hosted) inclusive of an administrative portal, thermal printers (including all docks and cables required for functionality), tablets and labels. No Contractor installation required.

FedRAMP will not be required.

The FDA-compliant food labeling solution shall be compliant with Title 21 of the Code of

Federal Regulations, section 101.11 (21 CFR 101.11), Nutrition labeling of standard menu items in covered establishments. Food labels shall be in a Linear Display for nutrition facts to accommodate small packaging. The solution shall be capable of printing labels on demand that shall include, but is not limited to, the following:

• Nutrition facts

• Ingredients

• Allergen information

• UPCs

• Food best if used by date o Best if used by dates shall automatically calculate based on inputs (for example: inputting ‘3 days’ shall automatically calculate three days from time of label print) o Shall calculate by day and hour

• Received on date

• Costs

Administration Portal

The Contractor shall deliver a centrally managed administration portal with a single interface to update menus, labels, and pricing, access roles and permissions, access data and reporting, and food & menu information. Portal interface shall be organized in a logical and clear manner that shall allow ease of label updates and maintenance by the administrators in VCS Whole Health &

Nutrition Division. Changes made to menus, labels, and pricing shall be updated in real time within the administration portal.

The administration portal shall be capable of importing, reading, and updating information from

.csv and Microsoft Excel files. The portal shall be capable of uploading and storing media files such as recipe cards and instructional videos. Media content shall be capable of being made available to all connected devices for employee/user education. Media files include MP4 video files and Portable Document Format (PDF) files.

Changes made within the administration portal shall be capable of transmitting updates at an enterprise-level to all connected devices. Changes made within the administrative portal shall not be made available to users and connected devices until they are approved and published by administrators.

The solution shall provide enterprise and store level reporting for analytics of labels printed and media files view counts.

VCS has a preference for the labeling solution’s capability to customize labels with additional icons that indicate gluten free/better for you/climate smart/vegan. Icons shall be customizable at the administrative level only.

Thermal Printers

The Contractor shall provide a quantity of 200 high speed thermal label printer solutions with required power supply and peripherals for functionality. The thermal label printer solution shall be capable of printing both label types detailed below without requiring end users to swap different label types on a single printer. Of the 200 thermal printer solutions, it is anticipated that the majority of sites, see Attachment A, require one thermal printer solution be delivered per site with an estimated 10-20 sites requiring two thermal printer solutions.

The Contractor shall provide an additional 20 thermal printer units that shall be made a part of an

Advanced Exchange Depot (APS) program that the Contractor shall provide storage and manage of this "seed stock" to ship out replacement Printers next day to locations with broken/damaged equipment. The Contractor will notify VCS Whole Health & Nutrition Division when “seed stock” is below a 2-printer solution threshold. At that time, the Government may exercise

Optional Task One to replenish the “seed stock.”

Printer solutions shall be easily interchangeable with replacement devices that do not require

VCS to return the entire unit so as not to disrupt operations. All thermal printers shall meet the following requirements:

• Batch printing and reprint of labels

• Print a variety of label sizes but shall be able to support:

o Min 4x2 inch, Max 6x2 inch - front of the house retail labels o Min 1x1 inch, Max 2x2 inch - back of the house prep labels

• Shall be able to print both label types without the need to change the label roll

• Between 200-300 dots per inch (DPI) Resolution

• Automatic Feed

• Open Paper Path

• Minimum Print speed between 4-6 inches per second

• Power supply to printer unit to be protected against water damage and spills;

• Shall connect to devices through direct wifi o Bluetooth connection is acceptable if a single printer for all labels.

• Dimensions (not greater than) o 12.0″W x 11.0″D x 10.0″H

Label Requirements

The Contractor shall provide customizable direct thermal labels to include the VCS logo in monochromatic, provided by VCS, on all delivered labels. The Contractor shall adjust the label design if required by VCS during the period of performance. All labels shall be easily removable without leaving residue. Labels shall be white, printed monochromatic and have easily scannable barcodes. Barcode information shall be input by VCS into the portal. Compatible barcodes on labels shall include:

• UPC-A

• UPC-E

• Code 128 - Any Length

The Contractor shall deliver 2000 each, per location, of house retail and house prep labels to each VCS location identified in Attachment A.

• Label sizes shall be:

o Min 4x2 inch, Max 6x2 inch - front of the house retail labels o Min 2x1 inch, Max 2x2 inch - back of the house prep labels

Contractor shall become Electronic Data Interchange (EDI) compliant to receive future label orders through VCS canteens. The following are EDI transactions that VCS utilizes:

850 Purchase Order

Required for all suppliers currently receiving manual orders from VCS through faxed or emailed purchase orders.

810 Electronic Invoicing Required for all VCS suppliers

Inbound/Outbound Functional

Acknowledgement Required for all VCS suppliers

Advanced Shipping Notice (ASN) including UCC-128 Bar Code label Required for all VCS suppliers

812 Electronic Credit/Debit Required for all VCS suppliers

Purchase Order Acknowledgement – change notification Required for all VCS suppliers

Purchase Order change – initiated by the buyer Required for all VCS suppliers

Tablet Device and Connection Requirements

The Contractor shall provide all required peripherals and tablet devices necessary for each canteen to connect to and access the portal to print labels. The Contractor’s solution shall have separately provided tablet devices for end users to connect to the portal. A total of 200 tablet devices shall be provided. Of the 200 tablet devices, it is anticipated that the majority of sites, see

Attachment A, require one tablet device be delivered per site with an estimated 10-20 sites requiring two tablet devices. Devices shall have touchscreen features for accessing the food labeling portal and printing labels. The food labeling portal shall be capable of functioning on the

Contractor’s provided tablet devices and thermal printing solution. The Contractor’s solution and/or devices shall comply and maintain compliance with the OIT Technical Reference Model

(VA TRM).

The Contractor shall provide an additional 20 tablet devices that shall be made a part of an APS program that the Contractor shall provide storage and manage of this "seed stock" to ship out replacement devices next day to locations with broken/damaged equipment. The Contractor will notify VCS Whole Health & Nutrition Division when “seed stock” is below a two-device threshold. At that time, the Government may exercise Optional Task Two to replenish the “seed stock.”

1.1 DELIVERY, CONFIGURATION, AND ROLLOUT

Delivery shall be completed in a phased approach. Phase 1, the Contractor shall deliver its solution for a single location to the VCS Central Office (VCSCO) and up to four additional locations that will be coordinated with the Contractor at time of award. The Contractor shall be available to support VCS in troubleshooting and initial configuration of the devices and portal.

The Contractor shall conduct the initial upload all food label information provided by VCS into its portal solution.

Upon acceptance of successful delivery and functionality of Phase 1, the Contractor shall deliver its solution to the remaining VCS locations in Phase 2. Please see Attachment A for a list of the

VCS locations.

All delivery shall include tracking information to VCS. Delivery of devices shall include set-up instructions in both physical and electronic format.

1.2 WARRANTY AND MAINTENANCE SUPPORT

The Contractor shall ensure the food label solution technology lifecycle, inclusive of all seed stock, is maintained throughout the PoP. The Contractor shall provide maintenance support including all upgrade/update releases, modifications to software/firmware, periodic updates, firmware, drivers, bug fixes, patches, hotfixes, and related documentation. If at any time following installation, the solution becomes inoperable or requires maintenance, whether discovery is by the Contractor or VA, the Contractor shall provide necessary patches to ensure its continuous operation, in accordance with the functionalities, capabilities, and requirements defined herein.

The Contractor shall provide Help Desk support services and technical support during normal business hours Monday through Friday 9 a.m. to 5 p.m. Central Standard Time (CST) throughout the PoP. A self-service portal, email and phone number shall be provided by the Contractor to report, track and view incidents. In the event any updates to the solution results in an update to user guides, the Contractor shall provide updated aforementioned user guides.

The Contractor shall notify VA of any software or firmware updates within one week of publication of any general availability release. Prior to any maintenance actions, the Contractor shall identify and coordinate with the COR and hosting environment point of contact (POC) for approval to implement any maintenance actions to ensure any updates, patches and fixes will not impact the operations of the hosting environment. Any planned maintenance shall occur during typical off business hours so as not to disrupt VA VCS operations. VCS off business hours are defined as 9 p.m. to 4 a.m. CST Monday through Friday and 5 p.m. to 7 a.m. CST Saturday and

Sunday.

The food labelling administrative portal must be available in a reliable operating manner, with a system uptime of 99.5% to 99.99%, 99.99% uptime is the target goal. The Contractor’s solution shall meet the minimum recovery requirements, Recovery Point Objective (RPO): 24hr;

Recovery Time Objective (RTO): 48hr; Maximum Tolerable Downtime (MTD): 72hr.

The Contractor shall provide its commercial warranty coverage for all hardware and associated peripherals starting when VCS locations receives shipment of unit. The Contractor shall be responsible for providing replacement parts or hardware devices in the event equipment fails under warranty coverage. If the Contractor uses VCS seed stock for warranty replacements, they must replenish seed stock at no cost to VCS. Shall the Contractor notify the VCS that damaged or defected units are required to be shipped back, the Vendor will assume all shipping costs associated with return. Replacements under warranty shall be delivered no later than the next business day of notification to the Contractor. If Contractor does not require the damaged or defect units back, the VCS is authorized to “destroy in field” within the local guidance of the VA

Medical Center’s recycling policy.

1.3 TRAINING

The Contractor shall provide virtual instructor led training for up to 10 attendees to the VCSCO for administrative and usability training of the administration portal. The training shall include a comprehensive overview of the solution including at a minimum system functionality, useability and navigation of the solution, features, and operating requirements. Additionally, the training shall provide troubleshooting, establishing roles and hierarchy with details on how to administer, maintain and optimize the solution. As part of the training, the Contractor shall provide all related user guides for the solution.

The Contractor shall provide web-based training for users and administrators to ensure continuous sustainment and knowledge. The web-based training shall be available to users and administrators anywhere, any-time via the internet. The training shall include system functionality, usability and navigation, and critical configuration functions.

The Contractor shall provide to the Government all access and/or links for hosting the training.

1.4 OPTIONAL TASKS

1.4.1 OPTIONAL TASK ONE – Replacement Thermal Printers

The Contractor shall provide replacement printer units up to a quantity of 100 per year.

1.4.2 OPTIONAL TASK TWO – Replacement Tablet Devices

The Contractor shall provide replacement printer units up to a quantity of 100 per year.

1.4.3 OPTIONAL TASK THREE – Device Protective Cases

The Contractor shall provide protective cases for its tablet devices. Protective cases shall be compatible with the tablet device and protect against accidental drops, shock absorption, and spills. The case shall have port covers to block debris from getting into jacks and ports. The case shall ensure all buttons, speakers, cameras, and sensors shall be accessible. The Contractor shall provide protective cases up to 320 times during the base period and up to 200 times during each option period.

1.4.4 OPTIONAL TASK FOUR – Additional Site Expansion

The Contractor shall provide its FDA-compliant food labeling solution inclusive of the administrative portal, thermal printers (including all docks and cables required for functionality), and tablet devices to additional sites, up to 20 times in the base period and each option period.

1.4.5 OPTIONAL TASK FIVE – ADDITIONAL WARRANTY AND

MAINTENANCE SUPPORT

The Contractor shall provide warranty and maintenance support as described in PD paragraph

1.2 for thermal printers and Tablet Devices exercised under Optional Task One, Optional Task

Two, and/or Optional Task Four throughout the PoP.

1.4.6 OPTIONAL TASK SIX – ADDITIONAL TRAINING

The Contractor shall perform all the tasks identified in Section 1.3. This Optional task may be exercised up to two times throughout the PoP.

1.5 OPTION PERIODS ONE THROUGH FOUR

If an Option Period is exercised by the VA, the Contractor shall perform all tasks identified in

Section 1.2.

1.6 PERIOD OF PERFORMANCE

The period of performance is 12 months from date of award with four 12-month option periods and six optional tasks. The overall PoP shall not exceed 60 months.

Equipment for Phase 1 shall be delivered within 45 days from date of award. Configuration and training shall be completed within 30 days from completion of Phase 1 delivery. Equipment for

Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

Optional Task One is for replacement Thermal Printers. Optional Task One may be exercised up to 100 times in the base and each option period. Delivery of Optional Task One shall be within

5-7 business days of exercise.

Optional Task Two is for replacement Tablet Devices. Optional Task Two may be exercised up to 100 times in the base and each option period. Delivery of Optional Task Two shall be within

5-7 business days of exercise.

Optional Task Three is for Device Protective Cases. Optional Task Three may be exercised up to

320 times in the base period and up to 200 times in each option period. Delivery of Optional

Task Three shall be within withing 5-7 business days of exercise.

Optional Task Four is for Additional Site Expansion and may be exercised up 20 times in the base period and each option period. Delivery of Optional Task Two shall be within 45 days of exercise.

Optional Task Five is for Additional warranty and maintenance support for any additional thermal printers and Tablet Devices exercised under Optional Task One, Optional Task Two, and/or Optional Task Four and may be exercised up to 120 times in the base period, up to 240 times in Option Period One, up to 360 times in Option Period Two, up to 480 times in Option

Period Three and up to 600 times in Option Period 4. If exercised, the PoP, shall align to the period exercised in and not exceed a total of 12 months per Option Period and shall next exceed the overall PoP.

Optional Task Six is for additional training and may be exercised up to two times throughout the

PoP.

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access

Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section

508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications

Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION

TECHNOLOGY (ICT) STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA

Guidelines)

E204 Functional Performance Criteria

E206 Hardware Requirements

E207 Software Requirements

E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the

Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery. The

Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

3.0 INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS

The Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005; Executive Order 13834, “Efficient Federal Operations”, dated May 17, 2018; Executive Order 13221, “Energy-Efficient

Standby Power Devices,” dated August 2, 2001; and the Federal Acquisition Regulation (FAR) to provide ENERGY STAR®, Federal Energy Management Program (FEMP) designated, low standby power, and Electronic Product Environmental Assessment Tool (EPEAT) registered products in providing information technology products and/or services.

3.1 EPEAT

The Contractor shall provide EPEAT-registered products under this contract, as applicable to clause 52.223-16 Acquisition of EPEAT®-Registered Personal Computer Products.

3.2 ENERGY STAR

As required in clause 52.223-15 Energy Efficiency in Energy-Consuming Products, the

Contractor shall provide products that earn the ENERGY STAR label and meet ENERGY STAR specifications for energy efficiency. For information about ENERGY STAR, see http://www.energystar.gov for complete product specifications and updated lists of qualifying products.

3.3 FEMP

FEMP or FEMP low standby power product compliance is not required in this acquisition.

4.0 SHIPMENT OF HARDWARE OR EQUIPMENT

Shipping locations shall be in accordance with Attachment A. Prior to shipping the Contractor shall coordinate with the COR. The below Ship to/Mark For POCs are only for any issues with delivery/coordination with the sites.

http://www.energystar.gov/

Inspection: Destination

Acceptance: Destination

Free on Board (FOB): Destination

VCSCO Primary POC for Coordination Issues

Primary Alternate

Name: Paul Zeveski Name: VCS Logistics

Voice: 314-845-1206 Voice: 314-845-1200

Email: Paul.Zeveski3@va.gov Email: VCSLogistics@va.gov

4.1 SPECIAL SHIPPING INSTRUCTIONS

Prior to shipping, Contractor shall notify Site POCs, by phone followed by email, of all incoming deliveries including line-by-line details for review of requirements. The Contractor shall not make any changes to the delivery schedule at the request of Site POC.

Contractors shall coordinate deliveries with Site POCs before shipment of hardware to ensure sites have adequate storage space.

All shipments, either single or multiple container deliveries, shall bear the VA IFCAP Purchase

Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, a statement readable near the VA PO number shall indicate total number of containers for the complete shipment (e.g. “Package 1 of 2”), clearly readable on manifests and external shipping labels.

Packing Slips/Labels and Lists shall also include the following:

PO #: ____________ (e.g., 36C10B24CXXX (the PO number is located in block #20 of the SF

1449))

Project Description: (e.g. Tier I Lifecycle Refresh)

Total number of Containers: Package ___ of ___. (e.g., Package 1 of 3)

5.0 GENERAL REQUIREMENTS

No VA Data

The vendor hosted solution has no direct connections or interfaces to VA systems or network.

VA providers access the solution in a view-only mode, or with limited functionality. No data is created, collected, processed, maintained, disseminated, or disposed of on behalf of the VA.

a. If the product is a device used by Veterans:

Veteran users consent to share their data (which may include Personally Identifiable Information

[PII] and Protected Health Information [PHI]) directly with the SaaS provider. The SaaS provider shall have published terms and conditions for user consent. All data processed by SaaS provider shall be owned by SaaS provider/Veteran user. Veteran users have the ability to revoke data sharing with SaaS provider at any point.

b. Data Sharing Revocation:

For systems classified as No VA Data, the veteran is entering directly into a relationship with the

SaaS provider and has granted their VA medical team 1-way, view only access to read the data.

The medical team may then pull information into the veteran/patient’s medical record. The veteran/patient may at any time revoke sharing with the SaaS provider and/or their medical care team. In the event that data sharing is revoked, the medical provider will retain data already shared but will immediately stop collecting additional data from the SaaS prover and veteran.”

5.1 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OIT Technical Reference Model (VA TRM). The

VA TRM is one component within the overall Enterprise Architecture (EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the

Standards Profile and Product List, serves as a technology roadmap and tool for supporting OIT.

Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

5.2 SOCIAL SECURITY NUMBER (SSN) REDUCTION

The Contractor solution shall support the Social Security Number (SSN) Fraud Prevention Act

(FPA) of 2017 which prohibits the inclusion of SSNs on any document sent by mail. The

Contractor support shall also be performed in accordance with Section 240 of the Consolidated

Appropriations Act (CAA) 2018, enacted March 23, 2018, which mandates VA to discontinue using SSNs to identify individuals in all VA information systems as the Primary Identifier. The

Contractor shall ensure that any new IT solution discontinues the use of SSN as the Primary

Identifier to replace the SSN with the Integrated Control Number (ICN) in all VA information systems for all individuals. The Contractor shall ensure that all Contractor delivered applications and systems integrate with the VA Master Person Index (MPI) for identity traits to include the use of the ICN as the Primary Identifier. The Contractor solution may only use a Social Security

Number to identify an individual in an information system if and only if the use of such number is required to obtain information VA requires from an information system that is not under the jurisdiction of VA.

5.3 INTERNET PROTOCOL VERSION 6 (IPV6)

The Contractor solution shall support Internet Protocol Version 6 (IPv6) based upon the memo issued by the Office of Management and Budget (OMB) on November 19, 2020

(https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf). IPv6 technology, in accordance with the USGv6 Program (https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1), NIST Special Publication (SP) 500-267B Revision 1 “USGv6

Profile” (https://doi.org/10.6028/NIST.SP.500-267Br1), and NIST SP 800-119 “Guidelines for the Secure Deployment of IPv6” (https://doi.org/10.6028/NIST.SP.800-119), compliance shall be included in all IT infrastructures, application designs, application development, operational systems and sub-systems, and their integration. In addition to the above requirements, all devices shall support native IPv6 and dual stack (IPv6 / IPv4) connectivity without additional memory or other resources being provided by the Government, so that they can function in a mixed environment. All public/external facing servers and services (e.g. web, email, DNS, ISP services, etc.) shall support native IPv6 and dual stack (IPv6 / IPv4) users and all internal https://www.whitehouse.gov/wp-content/uploads/2020/11/M-21-07.pdf https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1 https://www.nist.gov/programs-projects/usgv6-program/usgv6-revision-1 https://doi.org/10.6028/NIST.SP.500-267Br1 https://doi.org/10.6028/NIST.SP.800-119 infrastructure and applications shall communicate using native IPv6 and dual stack (IPv6 / IPv4) operations.

5.4 POSITION/TASK RISK DESIGNATION LEVEL(S)

In accordance with VA Handbook 0710, Personnel Security and Suitability Program, the position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the PWS are:

Position Sensitivity and Background Investigation Requirements by Service Task/Item Number

Service Task/

Item Number

Tier1 / Low Risk Tier 2 / Moderate

Risk

Tier 4 / High Risk

1.0

1.1

1.2

1.3

1.4

1.5

1.6

1.7

1.8

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

5.5 SOFTWARE AND LICENSING REQUIREMENTS

The Contractor shall be responsible for the provision of all software licenses and any associated licensing maintenance required for any development, delivery, integration, operation, and/or maintenance associated with its proposed application(s), software products, software solution, and/or system including, but not limited to, any and all application(s), software and/or software products that comprise, are a part of, or integrate with the Contractor’s proposed application(s), software products, software solution, and/or system for the life of any resulting contract.

5.6 INFORMATION SECURITY REQUIREMENTS

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

6.0 POINTS OF CONTACT

VA Program Manager:

Name: Patrick Stemple

Address: #1 Jefferson Barracks Road, Building #25

St. Louis, MO 63125

Voice: 314-845-1280

Email: patrick.stemple@va.gov

Contracting Officer’s Representative:

Name: Tony James

Address: #1 Jefferson Barracks Road, Building #25

St. Louis, MO 63125

Voice: 314-845-1436

Email: james.tony@va.gov

Contracting Officer:

Name: Meghan McCloskey

Address: 23 Christopher Way

Eatontown, NJ 07724

Voice: 848-377-5151

Email: meghan.mccloskey@va.gov

Contract Specialist:

Name: Jamie Valentine

Address: 23 Christopher Way

Eatontown, NJ 07724

Voice: 848-377-5091

Email: jamie.valentine@va.gov

APPENDIX C — VA INFORMATION AND INFORMATION SYSTEM SECURITY

AND PRIVACY LANGUAGE FOR INCLUSION IN CONTRACTS, AS APPROPRIATE

1. GENERAL. This entire section applies to all acquisitions requiring any Information

Security and Privacy language. Contractors, contractor personnel, subcontractors and subcontractor personnel will be subject to the same federal laws, regulations, standards, VA directives and handbooks, as VA personnel regarding information and information system security and privacy.

2. VA INFORMATION CUSTODIAL LANGUAGE. This entire section applies to all acquisitions requiring any Information Security and Privacy language.

a. The Government shall receive unlimited rights to data/intellectual property first produced and delivered in the performance of this contract or order (hereinafter

“contract”) unless expressly stated otherwise in this contract. This includes all rights to source code and all documentation created in support thereof. The primary clause used to define Government and Contractor data rights is FAR 52.227-14 Rights in

Data – General. The primary clause used to define computer software license (not data/intellectual property first produced under this contractor or order) is FAR

52.227-19, Commercial Computer Software License.

b. Information made available to the contractor by VA for the performance or administration of this contract will be used only for the purposes specified in the service agreement, SOW, PWS, PD, and/or contract. The contractor shall not use

VA information in any other manner without prior written approval from a VA

Contracting Officer (CO). The primary clause used to define Government and

Contractor data rights is FAR 52.227-14 Rights in Data – General.

c. VA information will not be co-mingled with any other data on the contractor’s information systems or media storage systems. The contractor shall ensure compliance with Federal and VA requirements related to data protection, data encryption, physical data segregation, logical data segregation, classification requirements and media sanitization.

d. VA reserves the right to conduct scheduled or…