Attachment B-QASP Regulated Medical Waste _ Sharps Removal.pdf

Regulated Medical Waste and Sharps Removal Services QUALITY

ASSURANCE SURVEILLANCE PLAN (QASP)

For: Birmingham VA Medical Center, 700 South 19th Street, Birmingham, AL 35233.

Contract Number: Provided Upon Award.

Contract Description: The intent of this solicitation is to obtain license contactors for

Regulated Medical Waste and Sharps Removal Services for the Birmingham VA Medical

Center, 700 South 19th Street, Birmingham, AL 35233.

Contractor’s name: Provided Upon Award.

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored: The vendor doing the work will be monitored based upon the completion of assigned task and frequency of pickup/removal and disposal of medical waste and providing shipping papers/manifest to the COR.

How monitoring will take place: The COR or designee will conduct inspections periodically to identify any issues that might appear.

How monitoring efforts and results will be documented: On the performance of the vendor. The

COR will document findings on a report. The COR will conduct a Daily review with the vendor to discuss reports findings.

2. Performance Standards:

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Required Service Performance

Standard

Acceptable

Quality Level

Method of Monitoring

Completion of assigned task and frequency of pickup/removal and disposal of medical waste.

Must be completed three times a week on Monday, Wednesday and

Friday.

100% Complaints, Observation, Monitoring, Reports

Completion of task of providing shipping papers/manifest to the COR.

Must ensure to provide to the facility’s COR copies of manifest showing destruction date and type of destruction.

100% Complaints, Observation, Monitoring, Reports

4. Methods of QA Surveillance

The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION: 100% surveillance/Inspection

b. PERIODIC INSPECTION: Inspections will be scheduled Daily, Weekly, Monthly, Quarterly, annually and unscheduled, as needed.

c. USER SURVEY: Customer complaints and random sampling. Random survey is conducted to solicit user satisfaction.

d. VALIDATED USER/CUSTOMER COMPLAINTS: Complaints are investigated and validated.

e. PROGRESS/STATUS MEETINGS: Daily

5. DOCUMENTING PERFORMANCE

a. ACCEPTABLE Performance:

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE performance:

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the

COR shall document the discussion and place it in the COR file.

When the Contracting Officer determines formal written communication is required a Contract

Discrepancy Report (CDR) shall be prepared and presented to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the Contracting Officer.

The Contracting Officer shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

6. Frequency of Measurement

a. Frequency of Measurement:

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. Frequency of Performance Assessment Meetings:

Signature – Contractor Program Manager (contractor)

Signature – Contracting Officer’s Representative (COR)