Attachment B-QASP -Lawn Care FH.pdf

Lawn Care Service for the Fisher House

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For: Charlie Norwood VA Medical Center, One Freedom Way, Augusta, GA 30904

Contract Number: Provided Upon Award.

Contract Description: The intent of this solicitation is to obtain license contactors for Lawn care services for the fisher house at the Charlie Norwood VAMC in Augusta, GA Uptown and Downtown Division.

Contractor’s name: Provided Upon Award.

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored: The vendor doing the work will be monitored based upon the protection of the environment, the prep work, cleaning and clean up.

How monitoring will take place: The COR or designee will conduct inspections periodically to identify any issues that might appear.

How monitoring efforts and results will be documented: On the performance of the vendor. The COR will document findings on a report. The COR will conduct a Daily review with the vendor to discuss reports findings.

2. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager: Completed upon award

b. Other Contractor Personnel: Completed upon award Title: Completed upon award

3. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

PERFORMANCE STANDARDS SUMMARY

REQUIRED

SERVICE

PERFORMANCE

STANDARD

MONITORING

METHOD

INCENTIVE/DISINCENTIVES

FOR MEETING OR NOT

MEETING THE

PERFORMANCE

STANDARDS

Provide qualified technicians to trouble shoot and repair outside irrigation system

UD

No more than one

(1) failure to properly trouble shoot and repair outside irrigation system UD

Random and daily inspections by VA designated staff person

May affect performance ratings

Ensure work site is secure before leaving

No more than one

(1) failure to properly secure work area

Inspections by VA designated staff.

May affect performance ratings

Clean up at the end of workday

No more than one

(1) time of not cleaning the work area

Inspections by VA designated staff

May affect performance ratings

4. METHODS OF QA SURVEILLANCE

The COTR shall use the surveillance methods listed below in the administration of this

QASP.

a. DIRECT OBSERVATION: Daily Inspection

b. PERIODIC INSPECTION: Inspections will be scheduled daily, and unscheduled, as needed.

c. USER SURVEY: Customer complaints and daily inspections.

d. VALIDATED USER/CUSTOMER COMPLAINTS: Complaints are investigated and validated.

e. PROGESS/STATUS MEETINGS: before and after each cleaning

5. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE:

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE:

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the Contracting Officer determines formal written communication is required a Contract Discrepancy Report (CDR) shall be prepared and presented to the contractor's program manager.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the Contracting Officer. The Contracting Officer shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

6. FREQUENCY OF MEASUREMENT

a. Frequency of Measurement:

During contract performance, the COR will periodically analyze whether the negotiated the number of workers is appropriate for the area that work is being performed.

b. Frequency of Performance Assessment Meetings:

The COR shall meet with the contractor weekly to assess performance and shall provide a written assessment. The written assessment will be placed in the COR file and a copy provided to the Contracting Officer.

Signature – Contractor Program Manager (contractor)

Signature – Contracting Officer’s Representative (COR)