Attachment B- Past Performance Questionnaire.pdf

U.S. CBP College Credit Recommendation Services 70B06C21Q00000007

ATTACHMENT B

Past Performance Questionnaire

The company who provided your contact information is bidding on a Department of Homeland Security, Customs and Border Protection solicitation. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important. Please provide an honest assessment to aid us in making an accurate determination.

QUESTIONNAIRE MUST BE SUBMITTED NO LATER THAN 12PM EST APRIL 30, 2021

PART ONE: GENERAL INFORMATION

1. CBP QUOTER/COMPANY BEING ASSESSED:

2. CUSTOMER ORGANIZATION/COMPANY NAME:

3. EVALUATOR:

Name:

Title/Role in Contract:

Phone Number:

E-mail address:

4. PROJECT TITLE:

5. CONTRACT NUMBER (if applicable):

6. CONTRACT VALUE:

7. CONTRACT AWARD DATE:

8. CONTRACT COMPLETION DATE:

9. BRIEF DESCRIPTION OF THE SERVICES PROVIDED:

9.1 How many courses were evaluated for college credits on an annual basis?

9.2 Were the courses evaluated in-person or remotely?

9.3 Were there any issues with services provided? If so, what were they? Were they resolved in a timely manner?

10. WERE THERE ANY SUBCONTRACTORS? IF YES, PLEASE IDENTIFY THE WORK

PERFORMED BY SUBCONTRACTORS:

PART TWO: COMPANY PERFORMANCE RATING

On the following pages, please summarize the company’s performance for each rating factor as Acceptable/Unacceptable or Not Applicable. Adjectival ratings are defined below and should be used as a reference in assessing performance:

ACCEPTABLE Company’s performance met customer expectations or contract/task order requirements.

UNACCEPTBLE Performance did not meet most (or all) contractual requirements. There were serious problems and the contractor’s corrective actions were ineffective.

NOT APPLICABLE No relevant past performance record is available for evaluation.

A QUALITY OF SERVICE Acceptable Unacceptable Not

Applicable 1 What was the overall quality of the services provided?

2 Did the contractor provide quality participant guides/handouts/leadership reference material (i.e., accurate, current, error free, and complete)?

3 Did the contractor provide timely and complete reports?

B PROJECT MANAGEMENT Acceptable Unacceptable Not

1 Did the contractor provide effective project management?

2 Was the contractor able to resolve performance problems without extensive guidance from counterparts?

PART THREE: EVALUATOR’S CERTIFICATION

I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE AND

COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR

TITLE OF EVALUATOR

Once complete, please email this document to:

Jared A. Tritle Contracting Officer Mission Support Contracting Division- West U.S. Customs and Border Protection 317-381-5447 Jared.A.Tritle@cbp.dhs.gov

3 How effective was the contractor in understanding and responding to changes in user requirements?

4 Did the contractor establish and maintain effective quality control standards and procedures?

C PRICE EFFECTIVENESS Acceptable Unacceptable Not

1 To what extent did the contractor meet the price estimate?

2 Did the contractor effectively plan work to ensure maximum effective utilization of resources?

mailto:Jared.A.Tritle@cbp.dhs.gov