Attachment A- Statement of Work.pdf

ATTACHMENT A

United States Customs and Border Protection

Office of Training and Development

Statement of Work

For

College Credit Recommendation Service (CCRS)

January 15, 2021

1. OBJECTIVE

To enter into a contract with a Contractor to perform college learning evaluations and college credit recommendations of U.S. Customs and Border Protection (CBP) courses at academies, training centers, and worksites. These college credit reviews and recommendations will allow CBP employees who successfully completed these courses to receive college credit towards a degree.

2. SCOPE

The Contractor shall assess CBP training courses with the intention to award college credit recommendations for each course as appropriate. Courses reviewed may be CBP-owned or acquired by CBP from external sources and utilized for CBP training. The college credit recommendation review services may be for, but not be limited to, any combination of services to include:

- Preliminary, detailed, and follow-up reviews of curricula that are outside the traditional university classroom;

- Developing cost estimates and conducting field/site visits or virtual course reviews;

- Preparation of technical reports, studies, surveys, marketing support; and

- Related support services such as transcript services, student advisory services, and college partner development.

3. TECHNICAL REQUIREMENTS

COLLEGE CREDIT REVIEW & RECOMMENDATION

To provide college credit review and recommendation services to support CBP employees with college credits upon completion of CBP courses. Specific requirements include:

1. Contractor shall develop (if not already developed) and maintain a college and university network base of higher education institutions that consider their credit recommendations for transfer towards a degree program.

2. Contractor shall accept the credit recommendation given to CBP courses that were previously reviewed and awarded by the previous contractor for a minimum of three (3) years.

3. Contractor shall award credit recommendations in various categories (e.g., vocational, associate, baccalaureate, and graduate levels).

4. Contractor personnel assigned to this contract shall be required to complete one or more Non-Disclosure

Agreements (NDAs) and site access agreements.

5. When providing access to Contractor-provided (1) online directories of courses holding a credit recommendation; (2) online transcription services; and (3) online or telephonic student advisory services, Contractor shall ensure that Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities. All such systems shall be compliant with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d), and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR Part 1194).

6. Contractor shall consider CBP’s request for Retroactive Credit on a case-by-case basis. Retroactive credit allows for course backdating of up to and no more than six (6) months prior to the date of the review. CBP employees who completed any newly credited course will be given credit. It is the responsibility of the CBP Program Manager or COR, to alert the Contractor that retroactive credit is desired prior to the start of the actual review. The Government may, at the Contractor’s request, provide supporting documents to justify the retroactive credit request, including documents such as samples of graded student assessment, syllabi, enrollment records, or lessons.

7. Contractor must be able to do either in-person or virtual reviews at the discretion of CBP. Virtual reviews will not include travel costs.

REQUIREMENTS FOR STUDENT ADVISORY SERVICES

The Contractor shall provide CBP students who have completed reviewed courses with assistance in selecting colleges from within the Contractor’s pool of colleges and provide assistance as needed in applying newly gained credits to their transcript.

Registrar/Transcription Services - As requested by a CBP employee or COR, the Contractor shall provide student transcript to CBP employees noting the students’ courses taken, how many credit hours earned, and field of study each credit hour applies.

REQUIREMENTS FOR UNIVERSITY PARTNER DEVELOPMENT

The Contractor shall maintain, at a minimum, the accreditations lists with the pool of colleges submitted in their bid.

4. TASKS

Contractor shall:

A. Complete all task orders for college credit recommendations as ordered and in accordance with the Delivery Schedule in Section 5. Any given review includes the Contractor’s provision of ancillary services including, but not limited to, consulting services, preparation of briefing materials, and other ancillary support/products services related to course college credit recommendations. The Contractor shall review the course in person or virtually, determine how many credits will be allocated and in what areas the credits will be allocated.

B. Provide College credit recommendations (Ref. Section 5, No. 2): Contractor shall review CBP courses to recommend college credits of these courses. Individual course college credit recommendations shall be assigned at the appropriate level of vocational, associate, bachelors, masters, and/or advanced academic.

C. Provide Status Reports (Ref. Section 5, No. 5).

D. Provide and maintain an updated, publicly accessible Online Guide, which lists all CBP courses that have received College Credit Recommendations. At a minimum the Online Guide should include the course description, course learning outcomes and/or objectives, course instructional methods and/or mode of delivery, course learning assessments/evaluations, credit recommendations, and associated/equivalent college course topics/subjects. The Contractor shall provide CBP with access to an online guide or database showing the newly reviewed course has been made available to colleges within 30 days of completion of the course review and CBP’s concurrence.

5. .DELIVERY SCHEDULE

No. Item Description Timeline 1 Document Review –

Eligibility and Application Materials

CBP provides course syllabi and schedule to Contractor via Task Order requesting a college credit recommendation review (Course Review Application) Contractor shall provide feedback to CBP regarding the “review readiness” of said course.

“Review Readiness” feedback shall be provided no later than 30 days from receipt of course review application materials from CBP PM or COR by email.

2 Notification Letter – Review Results (Ref.

Section, 4A)

Approval or Disapproval letter on results of course review sent to CBP PM and COR indicates the granting or failure to grant a credit recommendation along with rationale for each.

Contractor’s Review Team shall brief CBP site coordinator on anticipated review outcomes on site and, in the case of any major subsequent outcome changes, prior to submission of Notification Letter to CBP PM and COR.

Briefing to CBP Site Coordinator shall also include information on any anticipated additional steps to gain a credit recommendation along with any time deadlines to be provided in case of non-granting of a credit recommendation.

30 days from completion of all reviews related to: (1) course review application materials submitted by CBP and (2) site visit for complete course reviews conducted by Contractor. Clock for

(1) starts when PM or COR submits course review application materials via email to Contractor. Clock for

(2) starts on last day of course review visit that is scheduled between PM or COR, CBP review site, and Contractor.

Once the Notification Letter with accompanying language summarizing any credit recommendations granted is accepted by PM or COR, the clock starts for publishing of outcomes in Online Guide (See No. 6), and for offering Registrar/Transcription services for said courses to course graduates (See No. 4).

3 Follow-up Review of previously approved

Contractor remotely reviews changed course materials submitted by CBP, issuing

Notification of review outcome is due 20 days from time all required documents are submitted via email course(s) having undergone changes.

notification confirming college credit recommendation for a minimum of three years or until course has full review completed, whichever is first.

by CBP PM or COR to the Contractor.

4 Registrar/Transcription Services

Contractor shall provide these services for CBP employees that have successfully completed a CBP course holding a college credit recommendation.

(1) Seven (7) business days from the receipt of the approval letter emailed by CBP PM or COR to Contractor; and

(2) Transcription services will be provided for the valid course credit period.

5 Status Report (quarterly & contract year rollup)

Contractor shall provide the PM and COR a quarterly status report of (1) itemized schedule of upcoming reviews and on-site support activities; (2) itemized summary of student support services including but not limited to (2a) number and length of client contacts, (2b) number of participant transcript requests, (2c) number of transcripts delivered to participants and educational institutions/listing institutions; (3) summary of marketing support to CBP;

(4) any recommendations for improving services.

Each quarterly report shall provide the report for that month and, by category, the summarization for the contract period. The last report for a given contract period shall have the rolled up status summary for the contract year.

(1) Status report shall be submitted by the 10th day of each month, beginning in the month after contract award.

(2) The final report shall be submitted with final invoice for services delivered.

6 Contractor published guide

The guide shall detail information for each approved course, including its name, length, objective, description, and college credit recommendation.

Contractor shall publish updates to Online Guide within seven (7) business days from receipt of CBP PM or COR’s email containing the written acceptance of Contractor’s course review outcomes.

6. Security and Personally Identifiable Information (PII)

1. The Privacy Act defines PII as any information about an individual including:

a. Any information that can be used to distinguish or trace an individual's identity, such as name, Social Security number, date and place of birth, mother's maiden name, financial account information, or biometric records;

b. Any information that is linked or linkable to an individual, such as medical, educational, and employment information. An individual includes U.S. citizens, legal permanent residents, visitors to the U.S., or other Federal employees and contractors.

2. CBP has determined there is a potential risk of compromising Personally Identifiable Information (PII) in the administration of certain elements of this contract, to include student advisory and transcript services. Contractor shall take effective measures in compliance with DHS policy and the Safeguarding of Sensitive Information clause to safeguard PII during performance of this contract.

7. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION

During site visits, the Government will provide a meeting room, and, if required, a copier, projection, and telephonic equipment to support the Contractor review. All course materials shall be reviewed on location at a CBP Academy or Training Center, with the exception of CBP-authorized virtual reviews.

8. PLACE OF PERFORMANCE

Contractor’s facility with exception of required visits to Government training sites in the following primary locations:

Charleston, South Carolina Harpers Ferry, West Virginia Artesia, New Mexico Glynco, Georgia Front Royal, Virginia El Paso, Texas

9. Other locations within the Continental United States may be requiredSECURITY

CLASSIFICATION

Some course documentation falls under the category of For Official Use Only (FOUO). None of the information in the documentation is considered classified; however certain processes and procedures may be sensitive.

10. TRAVEL

Contractor personnel may be required to travel to support the tasks identified in this SOW. The Government will not reimburse local travel within a 50-mile radius from the Contractor’s primary place of performance.

Allowable travel costs will be reimbursed, if incurred and approved by the COR prior to departure, for the cost of transportation, lodging, subsistence and incidental expenses in accordance with the Federal Travel Regulations. The Contractor shall, to the maximum extent practicable, minimize overall travel costs by taking advantage of discounted airfare rates available through advance purchase. Travel performed for personal convenience or daily travel to and from work at the Contractor’s facility or a local Government facility shall not be reimbursed hereunder. Reimbursement for local parking is not covered by this contract. Long distance travel may be required in the Contiguous United States (CONUS). The Contractor shall coordinate specific travel arrangements with the COR to obtain advance, written approval for the travel about to be conducted. Costs associated with Contractor travel shall be in accordance with FAR Part 31.205-46, Travel Costs, and shall be subject to a Not-to-Exceed amount specified in the contract.