Attachment B.pdf

Satellite Emergency Notification Device (SEND) and Supporting Data Plans United States

Department of Agriculture, Forest Service Office of the Chief Information Officer (CIO)

ATTACHMENT B

November 18, 2020 and Supporting Data Plans

5 Performance Requirements Summary

The Performance Requirements Summary (PRS) table describes the acceptable quality level of performance expected by the Government and the means by which the Government may use to validate acceptable services.

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

Task 4.1.: Project/Contract Management

4.1.2 Participate in contract

Kickoff Meeting Provide draft meeting agenda;

attend meeting in person or virtually.

Agenda received as scheduled.

Data is accurate and no errors are noted on the Final Work Plan.

Affirmation of meeting attendance.

COR/designee review of deliverable and confirmation of meeting attendance.

4.1.3 Contractor Project

Work Plan

Project Work Plan is delivered in a timely manner and adequately addresses all required elements including a data-collection process that minimizes the collection burden for Forest Service staff.

Then update as needed.

Plan received as scheduled.

Data is accurate and no errors are noted on the final Work Plan.

COR/designee review of deliverable.

4.1.4 Bill of Materials Bill of Material

provided to Forest Service in timely manner

BOM received as scheduled.

Data is current.

COR/designee review of deliverable.

4.1.5 Contractor Quality

Control Plan

Submit plan within 30 calendar days after Kickoff Meeting; then update as needed.

Plan received as scheduled.

Data is accurate and no errors are noted 95% of the time on the final plan.

COR/designee review of deliverable.

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.1.6 Quality Assurance

Surveillance Plan

Submit plans within 30 calendar days

Plan received as scheduled.

COR/designee review of deliverable.

after Kickoff Meeting; then update as needed.

Data is accurate and no errors are noted 95% of the time on the final plan.

4.1.13 Monthly Project

Status Report

(MPSR)

MPSR delivered on time; monthly

All required report topics are detailed 100% of the time. Data is accurate and no errors are noted 95% of the time on the report

COR/designee review of deliverable.

4.1.14 Meeting Minutes Meeting Minutes

delivered in timely manner.

Data is accurate and no errors are noted 95% of the time.

COR/designee review of deliverable.

4.1.15; and

Contractor submit a invoices with no errors

Follow The Department of Treasury’s, Invoice Processing Platform

(IPP), FAR 32.309,

and paragraph 20 of the PWS for instructions and requirements for invoicing.

Data is accurate and no errors are noted 100% of the time.

Otherwise invoices may be required to be “rejected” for correction.

COR/designee conducts inspection.

4.1.16

Provide SEND Report: Submit MSSD Report – Contractor will provide monthly usage reports detailing number of messages sent (SOS, Check-In, Status Updates, Help, and Custom Messages) per ESN upon request

Contractor provide a proposal on method and type of reporting.

Report(s) shall provide at a minimum an aggregated analysis and raw data indicating how and where the devices are being used; Report(s) meet applicable 508 and ICT requirements

All required report topics are detailed 100% of the time. Data is accurate and no errors are noted 97% of the time on the report

COR/designee review of deliverable.

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.1.16

SEND Reports:

Submit ICR Report(s)

Report(s) shall include:

Monthly SEND hardware purchase details, Accounts subscription services details, and Monthly IDIQ Utilization details. Report shall comply with applicable 508 and ICT requirements

All required report topics are detailed 100% of the time. Data is accurate and no errors are noted 97% of the time on the report

COR/designee review of deliverable.

Task 4.2.: SEND Hardware/Software: Technical Specifications/Capabilities

PWS

Mapping Required Service Performance

Standards Acceptable

Quality Level

(AQL)

Monitoring Method

4.2.1 through

4.2.6

SEND devices meet specifications

SEND hardware and software specifications

100% COR/designee review of Contractor technical specifications; random inspection Task 4.3.: SEND Subscription Services

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.3.1 SEND devices

services options

SEND devices services specifications

100% COR/designee review of Contractor’s proposal

Task 4.4.: SEND Technical and Training Support Services

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.4.1 SEND devices

technical support services

SEND devices technical support services specifications

100% COR/designee review of Contractor’s proposal; random inspection

4.4.2 SEND devices

technical training services

SEND devices technical training services specifications

100% COR/designee review of Contractor’s proposal; random inspection

Task 4.5.: SEND Order Fulfillment and Reporting Services

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.5.1 Contractor shall

provide a method to pay for devices and services which do not exceed $2,500 with a Federal Government credit card through an automated website

Solution complies with Government Purchase card authorities

100% COR/designee review of deliverable

4.5.1 Contractor shall also

provide a method to pay for larger amount of devices and services that exceed $2,500 via individual Purchase Orders.

Solution complies with Government procurement and payment authorities

100% COR/designee review of deliverable

4.5.2 Provide USDA Web

Portal

Solution meets requirements in 4.5.2.1.1-4.5.2.2.8

100% COR/designee review of deliverable

Task 4.6.: SEND Transition Out

PWS

Mapping

Required Service Performance Standards

Acceptable Quality Level

(AQL)

Monitoring Method

4.6.1 Prepare a plan that

details how it will prepare for and transition out services when the contract ends.

Plan details how the Contractor will perform requirements in 4.6.1.1

100% COR/designee review of deliverable

4.6.2 Execute the plan

during the transition period

30 days in duration 100% COR/designee review of deliverable

Incentives/Disincentives: Contractor Performance Assessment Report (CPAR) results, and the subsequent exercise of contract options by the government are contingent upon the Contractor’s adherence to the contract, and satisfactory achievement of Management, Schedule, Quality, Reporting, and Service Performance standards specified in this PWS.