ATTACHMENT B 36C10X23Q0263 Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT

Emergency Management Planning and Readiness

1. Introduction. The Veterans Health Administration (VHA.) Office of Emergency

Management (OEM) has several emergency preparedness and response assessments, plans, planning tools, policies, and procedures that need to be developed or updated. The Office of Emergency Management (OEM) readiness planning during and following the response to the COVID-19 pandemic was limited as the organization was focused on response operations. Following the response to the pandemic, OEM Plans needs to ensure it not only updates existing response assessments, plans, planning tools, policies, and procedures but also develops products where they do not exist. OEM needs a standardized Hazard Vulnerability Analysis, supporting guidance for healthcare organizations, organizational risk assessment, and an All-Hazards Response plan.

2. Scope.

The Contractor shall provide an expert cadre to improve the Nation’s healthcare preparedness and to ensure continued service to Veterans during national emergencies by using data from within VHA and other government and state agencies to develop VHA risk and planning products to assist VHA in preparing for and executing the VHAs 1st and 4th Mission.

The Contractor will provide support to the Office of Emergency Management, which will oversee the execution of these tasks. The projects and tasks may include but are not limited to facilitating meetings, emergency planning, data analysis and visualization, and development of products and other planning support.

3. Task statement.

1. Develop a standardized VHA. Hazard Vulnerability Analysis report.

a. Database. Develop playbooks to prepare for VHA internal stakeholders to respond to and recover from hazards identified in risk assessments.

b. Template. Develop a standardized VHA HVA template that factors in the needs of multiple internal stakeholder groups.

c. Guidance. Develop guidance for VHA medical facilities on how to complete an HVA.

d. Change Management Strategy. Develop a change management strategy to support the new HVA template and guidance.

e. Survey. Facilitate completion VHA. HVAs.

f. Report. Conduct analysis on VHA. HVAs and develop a VHA HVA report that includes risks and mitigation strategies at the Administration, VISN, and facility levels.

2. Develop a VHA Threat Hazard Identification Risk Assessment report.

a. White Paper. Conduct a crosswalk for National Preparedness Core

Capabilities for VHA facilities and develop VHA Capability targets.

b. Template. Develop a VHA THIRA template.

c. Guidance. Develop VHA THIRA guidance.

d. Change Management Strategy. Develop a change management strategy to support the new THIRA template and guidance.

e. Survey. Facilitate completion of VHA. THIRAs.

f. Report. Conduct analysis on VHA. THIRAs and develop a VHA THIRA report that includes risks and mitigation strategies at the Administration, VISN, and facility levels.

3. Develop a VHA. All-Hazards Response Plan

a. Plan. Develop a VHA. All-Hazards Response Plan.

4. Develop playbooks to prepare for VHA internal stakeholders to respond to and recover from hazards identified in risk assessments.

a. Playbooks. Develop Emergency Management Response Playbooks.

4. Delivery Schedule.

Task Deliverable Quantity Delivery Date

Develop a standardized VHA.

Hazard Vulnerability Analysis report.

Database 1 On the date determined by

COR/PM

Template 1 On the date determined by

COR/PM

Guidance 1 On the date determined by

COR/PM

Survey 171 On the date determined by

COR/PM

Report 1 On the date determined by

COR/PM

Develop a VHA Threat Hazard Identification Risk Assessment (THIRA) report.

White Paper 1 On the date determined by

COR/PM

Template 1 On the date determined by

COR/PM

Guidance 1 On the date determined by

COR/PM

Survey 171 On the date determined by

COR/PM

Report 1 On the date determined by

COR/PM

Develop a VHA. All-Hazards Response Plan.

Plan 1 On the date

COR/PM

Develop playbooks to prepare for VHA internal stakeholders to respond to and recover from hazards identified in risk assessments.

Playbooks 4 On the date

COR/PM

5. Period of Performance. One 12-month Base Period

6. Type of Contract. Firm Fixed Price

7. Place of Performance. Contractor’s facility

8. Travel. Travel to the Government’s facility located in Martinsburg, West Virginia, as needed to support the project, will not be reimbursed.

9. Material Other Direct Costs. The Government does not anticipate that ODCs will be required to address the OEM Planning Support project requirements.

10. Government-Furnished Information, Equipment, and Facilities. NA.

11. Security Requirements. The position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the Performance Work Statement are:

Position Sensitivity and Background Investigation Requirements are Low/NACI.

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working on, in accordance with their submitted proposal.

All Contractors and Contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards, and VA policies as VA personnel, including the Privacy Act, 5 USC § 552a, regarding information and information system security. According to Attachment D - VA Information and Information System Security/Privacy Requirements, contractors must follow all security and privacy requirements. During active performance, Contractors and Contractor personnel are responsible for maintaining compliance with VA policies. Specific stipulations for rapid response task orders will be included there within. The C&A requirements do not apply, and a Security Accreditation Package is not required.

Any and all VA sensitive information that pertains to a requirement in a specific task order will be contained to VA systems and networks

12. Key Personnel.

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel, as well as subcontractor efforts used in performance of this effort. Contractor management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performance in accordance with the requirements contained in the PWS.

Key Personnel – Certain skilled experienced professional and/or technical personal are essential for accomplishing the work to be performed. These individuals are defined as “Key Personnel” and are those persons whose resumes are submitted and marked by the Contractor as “Key Personnel”.

a. Program Analyst-Sr: Minimum bachelor’s degree with minimum 8 years’ experience specific to emergency planning in healthcare organizations is preferred. Other LCATs, as proposed by the vendor to best meet the scope of the work, will be considered.

b. Program Analyst-Jr. Minimum bachelor’s degree with minimum 3 years’ experience specific to emergency planning in healthcare organizations is preferred. Other LCATs, as proposed by the vendor to best meet the scope of the work, will be considered.

Substitution of Key Personnel – All contractor requests for approval of substitutions hereunder shall be submitted in writing to the COR and CO at least 30 business days in advance of the proposed key personnel substitution date or as soon as possible. The request shall include a detailed explanation of the circumstances necessitating the proposed substitute, and complete resume for the proposed substitute, and any other information requested by the CO necessary to approve or disapprove the proposed substitution. New personnel shall not commence work until all required security requirements, including, but not limited to background checks, have been fulfilled and resume provided and accepted. The COR and the CO will evaluate such requests and promptly notify the Contractor of approval or disapproval in writing. Substituted personnel must have the same or better education, experience, and credentials as the staff originally proposed or currently onboard, subject to the CO’s express written review and approval.

13. Task Order Quality Assurance Surveillance Plan (QASP).

Deliverable or Requirement

Performance Standard

Surveillance Method

Outcome

Delivery of Services

Quality of Deliverables

Services shall be provided in accordance with the Deliverable Schedule 95% of the time.

The services shall meet the requirements as outlined within the IDIQ Contract.

Deliverables shall be free of grammatical and typographical errors 95% of the time.

Deliverables shall be formatted in Associated Press format.

100% inspection. The TO COR will review each Deliverable for quality/ timeliness according to criteria established in this

TO.

Poor performance may result in issuing a contractor Discrepancy Report (CDR). The Contractor’s performance on this TO will be reported to the Contractor Performance Assessment Reporting System (CPARS) annually. The CO and COR will use information from CDRs, as well as any additional knowledge and information available to them concerning the Contractor’s performance, to complete the CPARS.

The Government will not pay for services that do not conform or do not meet performance standards or have not been properly rendered.

The Contractor will be given an opportunity to correct non-conforming services at no cost to the Government if the services are non-conforming or the contract requirement is unacceptable.