Attachment A - SOW for AMiON Enterprise Subscription.pdf

STATEMENT OF WORK (SOW)

1. Contracting Officer’s Representative (COR) or Point of Contact (POC).

Name: NA

Section:

Address:

Phone Number:

Fax Number:

E-Mail Address:

2. Contract Title. Albuquerque VA request an on-line scheduling platform for Facility healthcare professionals.

3. Background. Pervious scheduling platform was managed and maintained by the Portland VA, which stopped operating the portal. Portal went dark 1st quarter of FY 25. Facility is submitting request to address this required capability. Several VA utilize the requested scheduling platform to include the Palo Alto and Puget Sound.

4. Scope. The contractor will provide 51 licenses for administrators to maintain the AMiON enterprise package. Each license should have unlimited provider access to the AMiON website 24 hours day / 7 days a week for management of a complex on-call scheduling. This service will offer unlimited use of HIPPA compliant messaging service. AMiON is to provide enterprise call service for the Albuquerque VA. Services are being requested for a base and four option years.

5. Specific Tasks.

• 51 user licenses (for 51 users)

• Unlimited access to a AMiON mobile app to make schedule updates and allow the 51 users to view schedules.

• A central display of all schedules.

• Unlimited, real-time viewing of schedules.

• Unlimited schedules for existing departments, clinics and facilities.

• Ability to submit system support issues via phone and email.

• A library of pre-recorded training and user guides for all system functionalities.

• Access to build, edit, or remove clinical providers on-call schedules.

• Full help desk support and specialized online training for administrators, schedulers on schedule builds and functionality of the platform application.

6. Support:

• Implementation Services should begin within 60 days from date of purchase.

• Implementation Services should not to exceed 4 weeks from planning to start of implementation and 16 weeks from implementation to go-live.

• Implementation process should be virtual.

• Training Sessions shall be scheduled during facility work hours, Monday through Friday from 8:00am - 5:00 pm local time, excluding federal holidays.

7. Holidays: Recognized Federal holidays: The following days are legally recognized holidays.

The contractor shall be responsible for providing technical assistance 24-hours per day, 365 days per year, for any issues regarding the accessibility or functionality of the service website or scheduling services.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Day Christmas Day

Independence Day

8. Security Requirements. N/A

9. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).

N/A

10. Other Pertinent Information or Special Considerations. N/A

11. Place of Performance.

Work will be performed virtually, but is to support Albuquerque VA

12. Period of Performance. Base and four one-year options.