Attachment A - SOW for AMiON Enterprise Subscription.pdf
PDF 253 KB Posted
- Solicitation number
- 36C26225Q0445
About this file
This Statement of Work (SOW) outlines requirements for an online scheduling platform (AMiON enterprise package) for the Albuquerque VA healthcare facility. The requirement is to provide 51 administrator licenses with unlimited provider access to AMiON's website for complex on-call scheduling management and HIPAA-compliant messaging service, available 24/7.
Key specifications include unlimited mobile app access for schedule updates and viewing, central display of all schedules, real-time viewing capabilities, unlimited scheduling for departments/clinics/facilities, system support via phone/email, pre-recorded training library, ability to manage clinical providers' schedules, and full help desk support. Implementation must begin within 60 days of purchase, with planning-to-implementation not exceeding 4 weeks and implementation-to-go-live not exceeding 16 weeks. The period of performance includes a base year plus four one-year options. Work will be performed virtually to support Albuquerque VA, with training sessions conducted during facility hours (8:00 AM - 5:00 PM local time, Monday-Friday). Technical assistance must be available 24/7/365, even during federal holidays. This requirement arose after the previous scheduling platform managed by Portland VA ceased operations in Q1 FY25.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C26225Q0445.docx | DOCX document | |
| RFI for AMiON Enterprise Subscription.pdf |
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STATEMENT OF WORK (SOW)
1. Contracting Officer’s Representative (COR) or Point of Contact (POC).
Name: NA
Section:
Address:
Phone Number:
Fax Number:
E-Mail Address:
2. Contract Title. Albuquerque VA request an on-line scheduling platform for Facility healthcare professionals.
3. Background. Pervious scheduling platform was managed and maintained by the Portland VA, which stopped operating the portal. Portal went dark 1st quarter of FY 25. Facility is submitting request to address this required capability. Several VA utilize the requested scheduling platform to include the Palo Alto and Puget Sound.
4. Scope. The contractor will provide 51 licenses for administrators to maintain the AMiON enterprise package. Each license should have unlimited provider access to the AMiON website 24 hours day / 7 days a week for management of a complex on-call scheduling. This service will offer unlimited use of HIPPA compliant messaging service. AMiON is to provide enterprise call service for the Albuquerque VA. Services are being requested for a base and four option years.
5. Specific Tasks.
• 51 user licenses (for 51 users)
• Unlimited access to a AMiON mobile app to make schedule updates and allow the 51 users to view schedules.
• A central display of all schedules.
• Unlimited, real-time viewing of schedules.
• Unlimited schedules for existing departments, clinics and facilities.
• Ability to submit system support issues via phone and email.
• A library of pre-recorded training and user guides for all system functionalities.
• Access to build, edit, or remove clinical providers on-call schedules.
• Full help desk support and specialized online training for administrators, schedulers on schedule builds and functionality of the platform application.
6. Support:
• Implementation Services should begin within 60 days from date of purchase.
• Implementation Services should not to exceed 4 weeks from planning to start of implementation and 16 weeks from implementation to go-live.
• Implementation process should be virtual.
• Training Sessions shall be scheduled during facility work hours, Monday through Friday from 8:00am - 5:00 pm local time, excluding federal holidays.
7. Holidays: Recognized Federal holidays: The following days are legally recognized holidays.
The contractor shall be responsible for providing technical assistance 24-hours per day, 365 days per year, for any issues regarding the accessibility or functionality of the service website or scheduling services.
New Year’s Day Labor Day
Martin Luther King Jr.’s Birthday Columbus Day
President’s Day Veteran’s Day
Memorial Day Thanksgiving Day
Juneteenth Day Christmas Day
Independence Day
8. Security Requirements. N/A
9. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI).
N/A
10. Other Pertinent Information or Special Considerations. N/A
11. Place of Performance.
Work will be performed virtually, but is to support Albuquerque VA
12. Period of Performance. Base and four one-year options.
File details come from the government source that posted it. Updated .