Attachment A SOW.docx

Attachment A

GROUND TRANSPORTATION SERVICES

STATEMENT OF WORK (SOW)

1. BACKGROUND

The Federal Housing Finance Agency (FHFA) was created by the Housing and Economic Recovery Act of 2008 (HERA) to regulate and supervise Fannie Mae, Freddie Mac, and the 11 Federal Home Loan Banks (jointly, the “regulated entities”). HERA combined three organizations, the Office of Federal Housing Enterprise Oversight, the Federal Housing Finance Board, and a group from the Department of Housing and Urban Development, which collectively had previously regulated these regulated entities. These institutions play critical roles in supporting our nation’s housing finance system. Fannie Mae and Freddie Mac guarantee mortgage-backed securities (MBS) and hold mortgages and MBS’ for investment. The Federal Home Loan Banks lend money to banks and other financial institutions using mortgages as collateral and also invest in mortgage-related assets. In 2008, FHFA placed Fannie Mae and Freddie Mac in conservatorships, where they remain.

2. PURPOSE

The Office of Facilities Operations Management’s (OFOM) is seeking a contractor to provide ground transportation services throughout the continental United States (CONUS) for approximately 18 executives while they are on official travel outside the Washington, D.C, Virginia, or Maryland metropolitan areas, hereby known as National Capital Region (NCR). Ground transportation shall be provided on an as needed basis.

3. SCOPE

The Contractor shall provide flexible transportation between multiple locations, using different vehicle sizes to accommodate various groups, for as long as needed. The vehicles should fall into the following two categories: Sedan – capacity up to 3 passengers or Van – capacity up to 7 passengers. Transportation services may include after normal business hours transportation requirements.

4. TASKS

The Contractor shall perform the following tasks:

· The Contractor shall safely, courteously, and professionally provide ground transportation services to FHFA's executives and transport passengers to designated locations.

· The Contractor shall support short notice (2-hours minimum notice) transportation requests.

· The Contractor shall provide an online portal, mobile app, and over the phone method of scheduling to schedule transportation request that supports an unlimited number of users and allows for administrative access to add users, approve requests, and run monthly usage reports. The online portal shall allow authorized users to place reservations for ground transportation services, and track and monitor reservations.

· The Contractor shall provide driver's name, type of vehicle, and license plate number to the passenger and designees at least thirty (30) minutes prior to a scheduled pick-up.

· The Contractor shall provide designated airport pick-up locations for each specified place of performance under Section 10.

· The Contractor shall comply with all applicable Federal, State, and Local regulations regarding sedan and van operations.

· The Contractor shall provide a certificate of insurance verifying coverage in the types and amounts as specified under FAR Clause 52.228-10.

· The Contractor shall have a proactive drug and alcohol testing program for drivers.

· The Contractor shall provide monthly usage reports. The reports shall provide the following information:

· Passenger Names

· Destination

· Mileage

· Cost

5. DRIVER & VEHICLE SPECIFICATIONS

Drivers

· Drivers shall be at least 21 years of age and possess a valid operator’s license.

· Drivers shall not be disqualified to drive a commercial motor vehicle.

Vehicles

· Vehicles shall be of late model, air conditioned, and heated. Vehicles shall be handicapped accessible, if requested.

6. PROTECTING PERSONALLY IDENTIFIABLE INFORMATION

The Contractor shall abide by the following privacy protection guidelines:

1. The Contractor shall not disclose any personal identifiable information (PII) (including addresses) obtained, produced, or disclosed in connection with the order to anyone other than persons within FHFA or persons in the Contractor’s organization who need such information for official business duties, except as set forth in the order, or use PII for personal or private gain.

1. The Contractor shall take all reasonable measure to avoid unintentional or inadvertent disclosure of FHFA’s PII, including measures set forth in FHFA’s privacy policies that are required of all agency Contractors. Relevant policies shall be provided to Contractor upon the award of this order.

1. The Contractor understands that it is subject to criminal penalties under the Privacy Act of 1974, 5U.S.C. § 552a and other applicable law as for the misuse or improperly disclosure of PII.

1. All Contractor employees (including drivers) that have access to, create, collect, use, process, store, maintain, disseminate, disclose, dispose, or otherwise handle PII (including addresses) on behalf of FHFA shall complete initial privacy training and annual privacy training that provide instructions for the proper care of PII prior to performance. Upon request, the Contractor shall provide a copy of the training provided and provide documentation of completion of privacy training. FHFA reserves the right to request that additional specific information regarding the treatment of PII be included in required training.

1. The Contractor, upon completion of performance of its work under this order, shall submit an attestation to the destruction of the PII received under this order in the manner requested by FHFA.

7. DELIVERABLES:

The following are due dates for the submission of deliverables to FHFA.

8. GOVERNMENT FURNISHED INFORMATION:

FHFA will typically book the reservation at a minimum 24-hours prior to the scheduled pick-up. At the time of booking, FHFA will provide the number of passengers, names of passengers, date(s) of trip, location of departure and arrival points, (i.e., airport or specific address), any special accommodations. The Government estimates that 10% of pick-ups will be classified as short notice. For short notice reservations, FHFA will provide at a minimum 2-hours advance notice. FHFA minimum duration for services is one (1) hour for sedan and van services. The performance measures for availability are addressed in Section 9.

9. PERFORMANCE MATIX

10. PLACE OF PERFORMANCE:

Transportation services are requested throughout the CONUS. Contractor is responsible for providing coverage throughout the CONUS regardless of the listed cities. Known locations include Atlanta, GA; Boston, MA; Chicago, IL; Cincinnati, OH; Dallas, TX; Des Moines, IA; Indianapolis, IN; New York, NY; Pittsburgh, PA; San Francisco, CA; and Topeka, KS.

11. PERIOD OF PERFORMANCE:

The period of performance is for a one-year base year with four one-year option years.

12. ICT ACCESSIBILITY (SECTION 508)

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use information and communication technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to, and use of, information and data that is comparable to people without disabilities. As such, the following requirements apply to this requirement:

1) Products, platforms and services delivered as part of this work statement that are ICT, or contain ICT, must conform to the Revised 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C & D, and available at https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

2) Websites provided by a vendor: E102 / 702.10 – Web Content Accessibility Guidelines (WCAG) success criteria level A & AA are incorporated as a requirement. The referenced WCAG criteria is available at http://www.w3.org/TR/WCAG20/

3) E202 – No General Exceptions Authorized by FHFA – NOTE: The vendor will not be required to have a dedicated TTY number for phone access. FHFA users with hearing or speech disabilities will utilize in-house services to contact.

The following items are identified as containing ICT: Online Portal or Mobile App offered in support of this work statement * Applicable Functional Performance Criteria: All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards, or when Chapters 4-6 do not address one or more functions of ICT.

Applicable requirements for software and Web products:

· E207 – WCAG Level A & AA Success Criteria

· E302 – Functional Performance Criteria

· E501 – Software/Web standards per WCAG Level A & AA Success Criteria