Attachment A - PWS HFP-2026-133236.docx
DOCX document 29 KB Posted
- Attached to
- FDA Moffett Lab Equipment PM Services Federal contract opportunity
- Solicitation number
- HFP-2026-133236
About this file
This is a Performance Work Statement for laboratory equipment maintenance and repair services at the FDA Moffett Campus in Bedford Park, Illinois. The Food and Drug Administration, Office of Laboratory Operations and Applied Science seeks centralized maintenance and repair services for fifty (50) pieces of laboratory equipment to ensure unified scheduling, reduce administrative coordination, and maintain operational readiness for ongoing research activities.
The Contractor shall provide total assurance maintenance services including preventative maintenance and remedial repair services in accordance with Original Equipment Manufacturer (OEM) specifications, with no fewer than one preventative maintenance visit per instrument annually. The scope covers all on-site repair service costs, including emergency repair, parts, labor, and travel. Services are performed during normal business hours (8:00 AM–5:00 PM, Monday through Friday). The Contractor must maintain a call center staffed 7:30 AM–8:00 PM with a toll-free number and 24x7 secure website for service requests and reporting. End users are permitted to utilize preferred service providers, including OEM technicians, with all covered service events paid by the Contractor. Contractor personnel must be OEM-certified or qualified technicians with evidence of qualifications provided upon request. Software updates are limited to those included by the OEM at no additional cost addressing errors or reliability issues. The Contractor shall provide service reports after each event and monthly service summary reports identifying equipment serviced, maintenance activities performed, and downtime status. The contract period includes a twelve-month base year and one twelve-month option year. Contractor personnel at the FDA facility must be escorted by FDA federal employees at all times while on premises.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| CS HFP-2026-133236 20260722.docx | DOCX document | |
| Attachment B - Equipment List HFP-2026-133236.xlsx | XLSX spreadsheet |
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Text version
ALP: HFP-2026-133236
FDA Moffett Lab Equipment PM Services Attachment A: Performance Work Statement Title: Laboratory Equipment Maintenance and Repair Services FDA Moffett Campus, 6502 S. Archer Rd, Bedford Park, IL 60501
1. BACKGROUND
The Food and Drug Administration (FDA), Office of Laboratory Operations and Applied Science (OLOAS), Office of Applied Microbiology and Technology (OAMT), Division of Food Processing Science and Technology (DFPST) requires centralized maintenance and repair services for fifty (50) pieces of laboratory equipment located at the FDA Moffett Campus. A centralized approach ensures all equipment remains on a unified maintenance schedule, reduces administrative coordination burden, and maintains operational readiness in support of ongoing research activities.
2. SCOPE OF WORK
The Contractor shall provide total assurance maintenance services for fifty (50) pieces of laboratory equipment as identified in Attachment B — List of Covered Equipment, located at the FDA Moffett Campus, 6502 S. Archer Rd, Bedford Park, IL 60501. Services shall include preventative maintenance and remedial repair services in accordance with Original Equipment Manufacturer (OEM) specifications. Preventative maintenance shall be performed in accordance with OEM specifications, and in no case less than one (1) visit per year per instrument.
Unless otherwise noted, the maintenance program shall cover the cost of on-site repair service, including emergency repair, parts, labor, and travel, in addition to preventative maintenance visits per OEM specifications. Services shall be performed during normal business hours of 8:00 AM–5:00 PM, Monday through Friday, unless otherwise specified.
3. OBJECTIVES
1. Maintain the performance of fifty (50) pieces of laboratory equipment as identified in Attachment B — List of Covered Equipment for excellent operable condition.
1. Reduce the downtime of the equipment through preventative maintenance performed in accordance with OEM specifications, and in no case less than one (1) visit per year per instrument, and remedial repair services during the contract period using parts manufactured and certified by the manufacturer and service by manufacturer-certified engineers.
1. Allow authorized end users — the individual FDA, OAMT scientists who use the equipment — to utilize their preferred service providers for most service events, to include OEM technicians, to perform the actual repair and preventative maintenance service on covered equipment. The cost of all covered service events shall be covered by the Contractor throughout the contract term.
4. SPECIFIC TASKS
4.1 Service Coordination and Dispatch
The Contractor shall maintain a call center to receive maintenance and repair requests, staffed between the hours of 7:30 AM–8:00 PM, with phone support available outside of normal business hours when necessary. Equipment end users shall be provided with a toll-free number to request service or maintenance to be dispatched. Dispatch requests shall also be available via an online request form.
The Contractor shall maintain a secure website available 24x7 for authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available via the Contractor's secure website.
4.2 Preventative Maintenance
The Contractor shall perform preventative maintenance on all covered equipment. Preventative maintenance shall be performed in accordance with OEM specifications, and in no case less than one (1) visit per year per instrument. Preventative maintenance shall be performed during normal business hours of 8:00 AM–5:00 PM, Monday through Friday.
4.3 Repair Services
The Contractor shall perform or arrange all covered service events and shall bear all costs of covered service, including parts, labor, and travel, regardless of whether the service is performed by Contractor personnel, the OEM, or a qualified third-party service provider. The Contractor shall ensure that all service providers used are qualified to service the applicable equipment, perform quality workmanship, and deliver service within the response times specified in this PWS.
4.4 Software Updates
Software updates are limited to those included by the OEM at no additional cost during corrective or preventative maintenance service visits. These updates typically address errors and/or reliability issues with an existing software license. Elective enhancements, upgrades, or other billable software maintenance shall not be covered under the agreement.
5. DELIVERABLES
Preventative maintenance shall be performed in accordance with OEM specifications, and in no case less than one (1) visit per year per instrument. The Contractor shall perform remedial repair services as needed during the contract period.
The Contractor shall provide service reports clearly identifying the work performed, in contractor format, submitted by email to the COR and designated POC after each service event.
The Contractor shall provide a Monthly Service Summary Report identifying all equipment serviced during the reporting period, maintenance activities performed, and downtime and resolution status. All reports shall be submitted electronically to the COR and designated Points of Contact (POCs).
6. INSPECTION AND ACCEPTANCE
Inspection and acceptance shall be performed at the place of performance (destination) by the Contracting Officer's Representative (COR). The Contractor shall notify the COR upon completion of each preventative maintenance visit and repair service event and shall provide written service reports as specified in Section 5.
7. CONTRACTOR PERSONNEL REQUIREMENTS
Contractor personnel performing maintenance and repair services shall be OEM-certified or qualified technicians for the applicable equipment. For specialized equipment where use of a non-OEM provider may void the manufacturer's warranty, OEM-certified technicians are required. For common laboratory equipment, qualified third-party service providers certified to perform maintenance and repair on the applicable equipment are acceptable. The Contractor shall provide evidence of technician qualifications upon request by the COR or Contracting Officer.
8. GOVERNMENT-FURNISHED PROPERTY / EQUIPMENT
N/A
9. PLACE OF PERFORMANCE
FDA Moffett Campus 6502 S. Archer Rd Bedford Park, IL 60501 Work shall be conducted Monday through Friday, excluding Federal holidays, between the hours of 8:00 AM–5:00 PM unless otherwise noted.
10. PERIOD OF PERFORMANCE
Base Year: Twelve (12) months from date of award Option Year 1: Twelve (12) months following Base Year expiration
11. SECURITY
Contractor personnel performing services at the FDA Moffett Campus shall be escorted by FDA federal employees at all times while on the premises.
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