Attachment A - Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT

1. Introduction. This is a non-personal services contract to perform maintenance of indoor and outdoor units of LG Variable Refrigerant Flow (VRF) Heat Pump units at USAG Humphreys. The Government will not exercise any supervision or control over the contract service providers. The contractor shall perform to the standards specified in the Performance Work Statement (PWS). The contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: The DPW of USAG Humphreys is experiencing inefficient facility sustainment mission in maintaining VRF Heat Pump units brand name “LG”, due to lack of qualified technicians to troubleshoot in addition to restricted supply chain only from authorized source and subsequent long processing time to fix VRF Heat Pump units in 120+ buildings. The USAG Humphreys is in desperate need of enhanced service contract dedicated to maintaining VRF Heat Pump Units necessary to sustain and upkeeping real property inventory in good operation condition.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal and local laws, regulations, and directives to include, but not limited to, the publications in paragraph 7, Related Documents. The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract.

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptable conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The objective of this contract is to provide preventive maintenance, on-call repair service, and unscheduled maintenance of indoor and outdoor units of VRF heat pump units.

The intent is to establish work requirements that are performance-based and results-oriented. The contractor shall determine the best and most cost-effective ways to fulfil maintenance of indoor and outdoor units of VRF Heat Pump Units at USAG Humphreys and their component needs, emphasizing innovation and commercial best practices.

Also, it is the Government intention to acquire the services from a qualified source certified by the manufacturer, LG Electronics, in providing required services for the USAG Humphreys. The Contractor shall perform and complete the requirements of the contract in cooperation with any other contractors or trades performing work at USAG Humphreys promptly and diligently as required by the standards of this contract.

1.3 Climatic Conditions. The average annual rainfall is 53 inches; with the wettest months being July - August. The average annual snowfall is 11 inches, with snowfall expected during the period of December - February. The average frost-free period (growing season) during the year is about 225 days. The first killing frost may be expected in November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 90 and 15 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 26 degrees in the month of (January) to a high of 80 degrees in the month of August.

Summer temperatures often reach 95 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes.

The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. The Contractor shall perform dust suppression.

2.0 Requirement

2.1 Description of Services/Introduction: The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to perform maintenance of indoor and outdoor units in VRF Heat Pump units at USAG Humphreys as described in this PWS. The Contractor shall perform in accordance with (IAW) all terms and conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information

2.1.2.1 Period of Performance (PoP). The period of performance shall be for one (1) 12-month Base Period, which consists of a three (3) months Phase-In period and nine

(9) months of full performance service, and four (4) 12-months Option Periods.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance: The work to be performed under this contract will be performed at the locations listed in Technical Exhibit (TE) 01.

2.1.3.2 Hours of Operation: The Government’s regular (normal) hours are 0800 -1700 hours, except ROK holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closings. The contractor shall conduct business during regular hours.

2.1.4 Recognized ROK Holidays. The contractor is not required to perform service on the ROK legal holidays as below;

New Year’s Day: 1 January Lunar New Year’s Day: 31 December, 1 and 2 January on the Lunar Calendar Independence Movement Day: 1 March Buddha's Birthday: 8 April on the Lunar Calendar Labor Day: 1 May Children's Day: 5 May Memorial Day: 6 June Liberation Day: 15 August Chu-Sok: 14, 15, and 16 August on the Lunar Calendar National Foundation Day: 3 October Hangul Day: 9 October Christmas Day: 25 December

U.S. Federal Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth National Independence Day Christmas Day Independence Day

2.1.4.1 Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the COR.

The Contract Manager shall be available after normal hours to serve as the central point of contract for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within four (4) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. The Contractor is responsible for all Emergency medical treatment and services for their personnel. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR not later than (NLT) two

(2) hours of the incident.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Contract Manager and the COR.

The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 The Procurement Integrated Enterprise Environment (PIEE) N/A

2.1.10 Subcontract Management. If the Contractor subcontracts part of the work to be executed within this contract, the Contractor (Prime) has total responsibility of subcontractor’s performance and the U.S. Government will not supervise subcontractor.

The contract is between the prime Contractor and the U.S. Government and will be administered and executed as such. The Contractor shall submit the subcontract management plan to the COR within five (5) working days after contract award if subcontract is required. The subcontract management plan shall contain at a minimum, but not limited to the:

1. Name of subcontract

2. Past performance and experiences of subcontract

3. Business Licenses or Permit

4. Responsibilities in this contract

5. Quality Control plan for subcontractor’s performance

2.1.11 Contractor Employees

2.1.11.1 Key Personnel. The follow personnel are considered key personnel by the Government: contract manager and HVAC Technician. The contractor shall notify any changes in writing to the KO and COR before the changes in personnel become effective. Upon notification of a vacancy of key personnel, the contractor has up to 15 calendar days to fill the position with an individual that meets or exceeds the requirements for that key position and the qualifications of the person they are replacing. In interim (while a back-fill is being sourced), the deputy may fulfill those roles to ensure contract performance. The Contractor shall notify the KO and COR and obtain the Government concurrence for the replacement of key position. Qualifications for all key personnel are listed below:

2.1.11.2 Contract Manager (CM). The Contractor shall provide a CM who is responsible for the performance of the work. The CM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. During normal duty hours, the CM shall respond within one (2) hour from the time notified by the COR to meet on the installation at the location specified by the COR. After duty hours and weekends, the CM shall respond within three (3) hours from the time notified by the COR to meet on the installation at the location specified by the COR. The CM shall have at least three (3) years of experience as a CM in maintenance and repair of VRF Heat Pump units. The CM shall be able to understand, speak, read, and write English effectively.

2.1.11.3 Heating Ventilation and Air-Conditioning (HVAC) Technician. Serves as a subject matter expert on maintenance and repair activities of VRF heat pump units in compliance with established procedure or instructions. Provide technical support on troubleshooting and preventive maintenance duties. Works independently to assist with technical support for elements such as: complex processes, structural elements, electric/electrical/electronic components, equipment, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. The HVAC Technician shall have minimum three (3) years of experiences in maintenance and repair of LG VRF Heat Pump units. Also, the HVAC Technician shall have a valid license of industrial engineer or higher grade in air-conditioning system issued by the ROK Government.

Note - Each maintenance team will consist of at least two person per team, and minimum number of HVAC Technicians to be dispatched shall be one (1) qualified HVAC Technician team maintain maximum 150 outdoor units and 1,200 indoor units.

Based upon inventories of the heat pump units, the Contractor shall dispatch required maintenance HVAC Technicians and teams.

2.1.11.4 Quality Control Manager (QCM). The QCM supervises the quality control functions and activities of the contract performance on-site to include quality control inspection schedules and the collection of quality records. The Offeror will be evaluated on providing QCM’s resume with at least three (3) years of experience in maintenance and repair of LG VRF Heat Pump Units. The QCM shall be required to understand and communicate English effectively. Also, the QCM shall have a valid license of engineer in air-conditioning system as well as mechanical engineering issued by the ROK Government. Resume must clearly identify in the following format:

2.1.11.5 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems.

2.1.11.6 Reserved.

2.1.11.7 Qualification Standards. N/A

2.1.11.8 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.9 Standards of Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.10 Contractor Hiring Restrictions: The Contractor shall not hire or subcontract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct

2.1.11.11 Organizational Conflict of interest (OCI). N/A

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor and/or subcontractor personnel.

2.2 Work Management. All coordination requirement in this section and inherent to this Contract shall take into consideration the DPW Work Reception and their operations.

Work requirements and timelines shall include coordination with the DPW Work Reception.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison. The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. The Government will establish and provide the Contractor with work center(s), activity types, and activity rates upon contract award. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA).

2.2.2.1 GFEBS Certification. The Contractor shall possess a working knowledge of GFEBS. The Contractor shall designate GFEBS coordinator and shall complete GFEBS training modules provided by the Government within 30 business days after start of phase-in. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position. The Contractor shall be responsible for GFEBS data entry and reporting. The project status analyst shall have, at a minimum, one (1) year of GFEBS experience, specifically dealing with Property, Plant, and Equipment (PPE), business intelligence, and projects.

2.2.2.2 Preventive Maintenance Orders (PMO). The Contractor shall respond to and complete scheduled PMO work within one (1) week, IAW the PM scheduled work issued by GFEBS, or by the time specified on the GFEBS preventive maintenance plan/work order. PM work shall comply with the local Directorate of Public Works (DPW) and IMCOM GFEBS business rules; and the IMCOM Facility Maintenance

Instruction, referenced in TE 03. The PM program will adjust as IMCOM or the local DPW issues subsequent directives or guidance.

2.2.2.3 Operations Work Orders (OWO). The Contractor shall respond to and complete individual tasks related to OWOs. An OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, requested demand maintenance, or projects. PM performed under an OWO will migrate to a PMO in GFEBS.

2.2.2.4 GFEBS Support. All Demand Maintenance Orders (DMO), Preventive Maintenance Orders (PMO), Operational Work Orders (OWO), and Project Work Orders (PWO) shall be entered into the applicable modules in GFEBS within established timelines. The Contractor shall enter all approved Work Requests that have not been entered into GFEBS within thirty (30) days after start of the phase-in. The Contractor shall enter all labor and material costs into GFEBS within two (2) working days of the DMO or work phase completion. The Contractor shall input, correct errors, and maintain data in the GFEBS database management system. The Contractor shall use GFEBS to export data for reports.

2.2.2.4.1 Database Tasks/Requirements. The Contractor shall accomplish tasks to manage internal and external databases associated with activities created and documented in GFEBS, analyzing to continuously improve efficiency, effectiveness, and quality. The Contractor shall create PMOs and make changes to the GFEBS PMO maintenance plans, as directed by the COR/ACOR. The Contractor shall compile data on performance, prepare recurring and special reports, and respond to a variety of internal and external customer requests to include order creation, status, and general information. The Contractor shall review, verify, and provide feedback to stakeholders and leadership. The Contractor shall correct discrepancies on Labor and Equipment forms within the database prior to final GFEBS submission.

2.3. As-Builts and Geospatial Information System. N/A

2.3.1 Maintain As-Builts. The Contractor shall refer to the as-built drawings for each instance that work performed impacts existing real property. When discrepancies in drawings are found during work, the Contractor shall notify the KO or COR.

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N / A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. The Contractor shall report damages to the KO/COR within two (2) hours. Damages can include those found on site during inspections and/or repair of other areas or damages caused by the Contractor during the repairs.

The Contractor shall repair or replace parts with products similar in appearance to the original.

2.5 Special Requirements

2.5.1 Security

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. All contractor personnel shall possess a valid driver’s license, certificates, and permits applicable to the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers in the installation within seven (7) working days from the beginning of Phase-In period for review and approval by the COR and sponsor.

The Contractor shall complete all applications with the Provost Marshal Vehicle Registration Section. Proof of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration. The Contractor shall provide all information required for background check in order to meet installation access requirements which will be conducted by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR/ACOR, NLT the tenth (10th) of each month following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

2.5.2 Security Training

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the training certificate reported to the COR/ACOR NLT thirty (30) calendar days after start of the phase-in.

2.5.2.2 AT Level I Training. This standard language is for contractor employees with an area of performance within an Army controlled installations, facilities or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access area shall complete AT Level I awareness training within thirty (30) calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR, or contracting officer (KO), if a COR is not assigned, within five

(5) calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following web site:

https://jkodirect.jten.mil.

2.5.2.3 Access and general Protection/Security Policy and Procedures. Contractor and shall provide all information required for background check in order to meet installation access requirements which will be conducted by the installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.2.3.1 For contractor that do not require CAC, but require access to a DoD facility, or installation. Contactor shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide safety and wellbeing of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for their employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) calendar days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.3.3 Accident investigations, reports, and logs. The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents within 30 minutes of accident occurrence to the Contracting Officer/Representative (KO/COR). The Contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format no later than five (5) working days following the accident. Implement corrective actions as soon as possible. The accident investigation reporting format shall include at a minimum.

a. Contract number and contract name/description

b. Name of contractor

c. Date/Time of accident

d. Date report was completed

e. Detail description of events that lead to the accident

f. Root cause of accident

g. Corrective action(s) to prevent recurrence.

The following require immediate accident notification and written accident report

a. A fatality

b. A permanent total or permanent partial disability

c. The hospitalization of three or more people resulting from a single occurrence.

d. Property damage of $200 or more

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/ ACOR/ Quality Assurance Representative (QAR), and provide corrective action plan to the COR.

2.5.4 Training, Physical Requirements, or other Expertise Required. The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified and/or licensed, as appropriate per the South Korean National, Provincial, Municipal, or local governmental organizations. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas as required. The Contractor shall ensure all required certification or license for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to the start of work.

2.5.5 Environmental Requirements

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, , local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. Upon request from the COR/ACOR, the Contractor shall provide all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.2 4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the COR for approval within thirty (30) days after Phase-in started IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. The Contractor shall establish, maintain, and implement contingency plans for mobilization, disaster, and labor dispute contingencies. The plans shall assume no Government support to the Contractor workforce. The Contractor shall, within thirty (30) days after start of the phase-in, designate in writing a single contact Designated Contingency Coordinator (DCC) within the Contractor’s organization. The DCC shall participate and coordinate with the installation contingency and mobilization planning activities. The DCC shall participate in the installation mobilization planning and execution conferences; and modify and maintain appropriate Contractor contingency plans to compliment or enhance corresponding installation plans. The Contractor shall submit all plans to the COR for review and approval.

2.5.6.2 Mobilization Contingency Plan. N/A.

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan to the COR within thirty (30) days after start of the phase-in.

2.5.6.4 Dispute Contingency Plan. This plan shall establish procedures and identify responsible personnel to provide the services below, with no interruption in the event of a labor dispute:

a. Identify and address critical preventive maintenance and inspection tasks

b. Maintain electrical emergency generators

c. Process and execute emergency and urgent service and work orders

The plan shall establish procedures and time frame to secure replacement personnel in the event of a strike; and shall also record the Contractor’s experience with and establish Contractor procedures for collective bargaining. The Contractor shall submit a Labor Contingency Plan NLT contract start date.

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the COR for approval at least thirty (30) days prior to the proposed effective date.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Threshold (AQTs).

3.1.1.1 Damage Caused by the Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.2 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). The Contractor shall have key personnel on board, during the three (3) months phase-in period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the COR’s approval.

3.2.1 Phase In. The Contractor shall meet periodically with the COR or ACOR to assess the progress. The Contractor shall perform contract requirements from the first day of full performance. Government transition actions include, but not limited to, processing the contract and contractor personnel for installation access to perform contract services. There shall be no negative impact on scheduled performance caused by inadequate phase-in. The contractor shall perform inventory to the equipment shown on the Technical Exhibit 02 - Equipment Inventory Information, Para 7.3. of the PWS.

The contractor shall submit, in writing, a list of all employees under this contract to the COR within below schedule. The list shall include full name of each employee and his/her position. See table below for summary of Phase In schedule:

Task Description Days to comply once Phase-In is started

Phase-In meeting with DPW in-House (Initial Meeting: Within Seven (7) Calendar days after phase-in start)

Weekly or as required

Initiate base access paperwork for key personnel and vehicles

7 days

Submit Safety Plan 10 days Submit Quality Control Plan 10 days Submit layout plan for office and storage space 20 days Complete iWATCH Training 30 days Submit Contingency Plan 30 days Submit Disaster Contingency Plan 30 days Submit DA Form 2875 30 days Base access paperwork for contractor’s all employee and vehicle for full performance

38 days

Submit the Preventive Maintenance Check List and schedule to the COR

80 days

Inventory of all equipment (50%) and submit report on inventory to the COR

80 days

Inventory of all equipment (100%) and submit report on inventory to the COR

85 days

Complete trainings and obtain GFEBS accounts 85 days

• Note: The contractor shall submit explanation for delays in writing to the COR prior to the due date of tasks listed above in summary of Phase-In schedule.

3.2.1.1 Prepare to assume full responsibility on the first day of full performance.

3.2.1.2 Ensure Phase-In operations do not interfere with Government performance of essential services.

3.2.1.3 Mobilize, train, orient, and in-process (vehicle registration, identification cards, licensing) the workforce as required to meet the full performance.

3.2.1.4 Develop a recruitment plan that provide for “full” manning level by the first day of full performance. The new contractor shall be 100% staffed by the first day of contract performance.

3.2.1.5 Identify all employees during Phase-In, by position, functional area labor category, and certifications; and be prepared for full performance at completion of Phase-In.

3.2.1.6 Attend the pre-performance orientation briefings and on-site tour of facilities.

3.2.1.7 Provide all contract required plans to the KO/COR for review and comment on acceptability prior to the end of Phase-In period.

3.2.1.8 Obtain GFEBS account for data entry. Contractor shall submit DA Form 2875 (System Access Authorization Request) within 30 days after the start of the phase-in to the COR for government system and GFEBS access. Contractor shall take cyber awareness training and complete required GFEBS training modules.

3.2.2 Phase-Out. The contractor shall retain full responsibility for meeting contract requirement until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the phase-in period. The contractor shall conduct a joint inventory with the government of all sub hand-receipted equipment during the phase out period. The contractor shall certify the inventory after completion of each site inventory. The contractor shall be responsible for replacing missing items.

3.2.2.1 Phase-Out transition conference. The contractor shall participate in the phase-out transition conference and follow on meetings to address any issues with the transition. The date and time of the conference will be determined by the Government in coordination with the contractor.

4.0 Performance Requirements Summary (PRS) Matrix.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to the mission success.

Requirement Standard Acceptable Quality Threshold

Method of Surveillance

Remedy

#1. Develop and maintain a Quality Control Plan approved by the KO.

The Contractor shall provide a QCP IAW PWS, para, 4.2.

Zero Deviation from Performance Standard

Periodic Surveillance/ Random Sampling

Re-Perform within one (1) day after notification from the COR

#2. Maintain Indoor Heat Pump Units

The Contractor shall perform maintenance work IAW Para 8.2.2 of PWS

Zero Deviation from Performance Standard

Periodic Surveillance/ Random Sampling

Re-Perform within one (1) week after notification from the COR

#3. Maintain Outdoor Heat Pump Units

The Contractor shall perform maintenance work IAW Para 8.2.3 of PWS

Zero Deviation from Performance Standard

Periodic Surveillance/ Random Sampling

Re-Perform within one (1) week after notification from the COR

#4. Maintain Refrigerant Pipelines

The Contractor shall perform maintenance work IAW Para 8.2.4 of PWS

Zero Deviation from Performance Standard

Periodic Surveillance/ Random Sampling

Re-Perform within one (1) week after notification from the COR

#5. Respond On- Call Service

The Contractor shall respond emergency repair calls IAW Para 8.2.8, PWS

Zero % Deviation from Performance Standard

Periodic Surveillance/ Random Sampling

Re-Perform within one (1) day after notification from the COR

#6. Operate Computerized Maintenance Management System (CMMS)

The Contractor shall perform CMMS IAW Para

8.2.17 of PWS

Zero % Deviation from Performance Standard

Periodic Surveillance

Re-Perform within one (1) day after notification from

#7. Overhaul Indoor Heat Pump Units

The Contractor shall perform overhaul indoor units IAW Para 8.3 of PWS

Zero Deviation from Performance Standard

100% Inspection

Re-Perform within one (1) week after notification from the COR

#8. Unscheduled Maintenance and Repair

The Contractor shall perform maintenance work IAW Para 8.4 of PWS

Zero Deviation from Performance Standard

100% Inspection

Re-Perform within one (1) week after notification from

NOTE: Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP).

QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to ensure the Contractor is performing IAW the PWS. The QASP defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor.

The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW the PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, the title, and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation. The Quality Control Plan shall include the following:

4.2.1 Inspection System. Written procedures for the inspection system includes the title/name of the individual responsible for the Quality Control Plan and who shall perform the inspections. The location of inspection records and key control logs shall be made available to the Government at all times during the term of the contract.

4.2.2 Deficiency Prevention. An Inspection form describing the method for identifying and preventing defects in the quality of service performed.

4.2.3 Inspection Record. The inspection record shall provide the following information:

a. Date, time, and location (building number) of the inspection.

b. Title and signature block for the person who performed the inspection.

c. Ratings of acceptable or unacceptable for all work performance inspected.

d. Areas (room number, section, etc.) found to be deficient and corrective action taken.

e. Total number of observations and defects.

f. Type of inspection (100%, random, periodic, etc.)

g. Frequency (daily, weekly, monthly, etc.) of inspection.

5.0 Common Levels of Service (CLS).

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to operate, and perform all the CLS functions of the Base Operations specified below. This shall be done IAW all the terms, conditions, general and special provisions, specifications, drawings, attachments, and exhibits contained herein or incorporated by reference.

The Contractor shall ensure that all work meets or exceeds the specifications for the listed CLS.

CLS Service Title Attachment No.

411 Facility Maintenance - Vertical 01

6.0 Deliverables.

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para. 2.1.11.1) Changes in Key Personnel

Fill the position within 15 days of vacancy with individual that meets or exceeds the requirements

1 Electronic Copy

MS Word COR

A002 (PWS, para. 2.5.1.3) Contractor Vehicles Registration

Register vehicles within seven (7) working days from the beginning of Phase-In period

Coordinate with Provost Marshal Vehicle Registration Section.

COR

A003 (PWS, para. 2.5.1.5) Physical Security Checklist or Log

Submit NLT the 10th of each month following the month of surveillance

Army Standard Form (SF) 701 Activity Security Checklist

COR/ACOR

A004 (PWS, para. 2.5.3.1) Safety Plan

Within ten…