Attachment A - Peformance Work Statement.pdf

PERFORMANCE WORK STATEMENT

NNMC Laundry / Dry Cleaning Services

1.0 General: This performance-based work statement describes the requirements for laundry and dry-cleaning services

1.1 Background: The Northern Navajo Medical Center is the primary provider of comprehensive inpatient care, ambulatory care, dental care, preventive and community health services and environmental health services for members of the Navajo Nation (Tribe) in the northeast section of the Navajo Reservation.

1.2 Objective: To obtain laundry and dry-cleaning services for Northern Navajo Medical Center (NNMC), Shiprock, NM

1.3 Applicable documents:

1.3.1 The Joint Commission “Surveillance, Prevention, and Control of Infection” standard

1.3.2 Center for Disease Control and Prevention “Recommendations for Isolation

Precautions in Hospitals”

1.3.3 Center for Disease Control and Prevention “Guidelines for Laundry in Healthcare

Facilities”

1.3.4 The Facility guideline Institute “Guidelines for Design and Construction of

Healthcare Facilities”

1.3.5 The Healthcare Laundry Accreditation Council the Accreditation Standard for

Processing Reusable Textiles for use in Healthcare Facilities, 2023 Edition (or most recent edition)

2.0 Government Furnished Equipment/Property

2.1 Equipment: The government shall provide clean linen carts for vendor to unload clean laundry when delivered

2.2 Property: The government shall provide a soiled linen room where soiled linens will be stored for collection. Contract shall collect all soiled linens from the soiled linen room

3.0 Contractor-Furnished Property:

3.1 Property: The Contractor shall provide all facilities, equipment, transportation, scales and supplies

3.2 Facility Requirements: The Contractor’s facility shall meet the requirements of the most current edition of the of the Facility Guidelines Institute “Guidelines for Design and Construction of Health Care Facilities” that pertains to hospital laundry facilities and disinfection of laundry carts. The Contracting Officer shall approve any exceptions.

3.3 Facility Inspections: The government reserves the right to conduct inspections of the contractor’s laundry facilities per Infection Control Standards.

4.0 Performance Based Scope of Work:

4.1 The Contractor shall provide management, supervision, quality control, labor, facilities, equipment, transportation, scales and supplies (example: laundry detergent, packing and labeling materials, dry cleaning solutions, etc.) necessary to perform laundry and dry-cleaning services to include pick-up of soiled laundry and delivery of clean laundry for Northern Navajo Medical Center (NNMC), Shiprock, NM. The Contractor’s performance will be evaluated in accordance with the standards set forth in the Performance based matrix. See Appendix A

4.2 Contractor employees shall wear easily visible photo identification badges while on government property that identifies the employee by photograph, name and company.

5.0 Scheduled Pick-up and Delivery:

5.1 The Contractor shall coordinate all laundry pick-up and delivery schedules with the facility representative

5.2 The Contractor shall pick-up soiled laundry and deliver clean laundry to Northern Navajo

Medical Center (NNMC), Shiprock, NM five days each week Monday through Friday, including holidays, between the hours of 5:00 am to 9:00 am

5.3 The Contractor shall ensure that all soiled laundry picked up is laundered and/or dry-cleaned and delivered the following delivery day. The Contractor shall not retain any laundry, except for items that must be mended or soaked as a pre-cleaning step need not be returned as finished laundry the following day.

5.4 Non-scheduled Delivery: The facility representative is authorized to contact the Contractor and report missing laundry items and request a non-scheduled delivery. Non-scheduled deliveries shall be made in case of performance deficiencies caused by the Contractor at no cost to the government

5.5 Holiday deliveries: The Contractor shall coordinate holiday deliveries with the facility representative.

6.0 Laundering Process:

6.1 The Contractor shall sort and wash laundry and maintain color and durability of laundered items in accordance with industry standards

6.2 The Contractor shall wash microfiber items separately from linen items to maintain color and durability of the items in accordance with industry standards. Microfiber items shall not have a dingy color appearance after washing

6.3 The Contractor shall handle all soiled laundry as potentially contaminated with blood or body fluids, as defined by the Center for Disease Control and Prevention (CDC)

6.4 The Contractor shall ensure NAIHS medical facilities’ laundry is completely separated from other NAIHS medical facilities

7.0 Finished Laundry:

7.1 The Contractor shall endure all finished laundry is clean, dry, folded and pressed (as needed). The Contractor shall replace broken or missing buttons, zippers or snaps, and mend torn items according to color and material.

7.2 Lab jackets, smocks, cubical curtains will be hung on hangers and wrapped accordingly

7.2.1 The Contractor shall prevent contamination of finished laundry. Shall ensure no two articles are folded together. Shall ensure that machine and hand-finished articles are smooth, without wrinkles, and the original shape and dimension are retained.

7.3 Packaging: The Contractor shall group by type of article and packaged with clear plastic wrap for contents to be identified when delivered. All packaged finished laundry is to be placed in a linen cart to prevent contamination during transportation and delivery to Northern Navajo Medical Center (NNMC), Shiprock, NM

8.0 Delivery Ticket: The Contractor shall provide the facility representative with a delivery ticket indicating the weight and article(s) of laundry returned for each delivery made. The Contractor shall weigh all laundry by category such as (1) Flat and Rough Dry, (2) Dry-cleaning and (3) Finish for billing purposes

9.0 Contingency Plan: The Contractor shall submit a Contingency Plan, and has the responsibility of notifying the COR if at any time the plan is changed. The contractor shall notify the COR of any event that jeopardizes performance under this contract.

10.0 Labor Dispute: In the event of a labor dispute, the contractor’s responsibility to provide service will not be terminated. The contractor shall provide a plan to continue performance of service without interruption or degrading in the quality of service.

11.0 Period of Performance:

• Base plus four options years are as follows:

o Base year 03/16/2026 – 03/15/2027 o Option Year # 1 – 03/16/2027 – 03/15/2028 o Option Year # 2 – 03/16/2028 – 03/15/2029 o Option Year # 3 – 03/16/2029 – 03/15/2030 o Option Year # 4 – 03/16/2030 – 03/15/2031

Appendix A

Required Services Performance Standard

Performance Indicator

Monitoring Methos/Method for Surveillance

Deduction from Contract Price

Schedule deliveries are to meet the needs of the facility and made on specific days of the week

Schedule Exceptional Direct Observation Positive past performance & exercise of Option year periods

Pickup and deliveries are to be made between the hours of 0500 to 0900 five days a week

Timeliness Very good Direct Observation Positive past performance & exercise of Option year periods

Comply with all applicable local, state and federal environment regulations

No violations from state health or environment departments

Exceptional Direct Observation Positive pass performance & exercise of Option year periods

Maintain equipment in good condition. Truck is clean and disinfected and free of debris and odor

Quality of the product and service

Exceptional Direct Observation Positive pass performance & exercise of Option year periods

Record of containing and forecasting costs on any previously performed cost reimbursable contracts

Business relationship and cost control

Very good Direct Observation Positive pass performance & exercise of Option year periods