Attachment_A_-FIS_Cost_Proposal.pdf

Attachments

Participating Addendum No.:

Description: Electronic Benefit Transfer (EBT) Services for the Western States EBT Alliance

Attachment A

FIS Cost Proposal to WSEA RFP2022000005

FIS COST PROPOSAL

FOR ELECTRONIC BENEFIT TRANSFER (EBT) SERVICES

FOR THE WESTERN STATES EBT ALLIANCE (WSEA)

RFP #2022000005

FIS Cost Proposal 1 of 27 Table of Contents

Table of Contents

FIS Cost Proposal

1. EBT Pricing

1.1 Pricing Schedules

1.1.1 Schedule 1: Transition and Conversion Pricing

1.1.2 Schedule 2: CPCM for Core EBT Services

1.1.3 Schedule 3 and 4: Setup and CPCM for Temporary EBT Services

1.1.4 Schedule 5: Emergency Support Services

1.1.5 Schedule 6: Per Unit Hardware Prices

1.1.6 Schedule 7: EBT Fee for Service – Optional Services

1.1.7 Schedule 8: Increase or Decrease in CPCM – Optional Services

1.1.8 Schedule 9: Optional Disaster Cards – Vault Card and PIN Stock (SNAP Only)

1.1.9 Schedule 10: Optional Financial Remedies

1.1.10 Schedule 11: Optional Branded Debit Card Fees

1.1.11 Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs

2. Proposed Hardware

Table of Tables

Schedule 1: Transition and Conversion Pricing

Schedule 2: CPCM Pricing for Core Services

Schedule 3: T-EBT Services Program Setup Pricing

Schedule 4: CPCM Pricing for Temporary EBT Services

Schedule 5: Emergency Support Services Event

Schedule 6: Per Unit Hardware Prices

Schedule 7: EBT Fee for Service

Schedule 8: EBT Optional Services

Schedule 9: Vault Card and PIN Stock Pricing

Schedule 10: Optional Financial Remedies

Schedule 11: Optional Branded Debit Card Fees

Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs

FIS COST PROPOSAL

FOR THE WESTERN STATES EBT ALLIANCE (WSEA)

FIS Cost Proposal 2 of 27 Table of Contents

Table of Figures

Figure 1 Verifone V200c Product Information

Figure 2 Verifone P200 PIN Pad Product Information

Figure 3 Tera 2D Barcode Scanner

Figure 4 Verifone V400m Product Information

Figure 5 MagTek Dynamag Secure Card Reader Authenticator

Figure 6 Entrust Sigma DS4 Financial Card Printer

Figure 7 Entrust Sigma DS4 Product Information

FIS TECHNICAL PROPOSAL

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 3 of 27

FIS Cost Proposal

1. EBT Pricing

RFP Schedule 12, 1. EBT Pricing

While the composition of WSEA has changed over the past decade, WSEA has maintained mutual goals and objectives concerning EBT. WSEA States cooperate in the implementation of new federal regulations and technology advances. WSEA States hope to achieve economies of scale by bringing significant caseload and transaction volumes to the selected EBT Contractor.

Fidelity Information Services, LLC (FIS) hereby submits our Cost Proposal to the State of Colorado Department of Human Services (CDHS) on behalf of the Western States EBT Alliance (WSEA) for the delivery of the full scope of Electronic Benefit Transfer (EBT) services for the Supplemental Nutrition Assistance Program (SNAP), Cash, and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) programs including direct deposit and commercial branded debit card services. FIS has been proud to work closely with each WSEA State since 2015.

We have carefully studied the Request for Proposal (RFP), including all Attachments, Contracts, and Amendments. Our Cost Proposal has been thoroughly prepared for WSEA based on the complete set of RFP and contract requirements. By combining the caseload and transaction volumes of Alaska, Alaska WIC, Arizona, Colorado, the Territory of Guam, Hawaii, Hawaii WIC, Idaho, Idaho WIC, Nebraska, Washington, and Wyoming together as an alliance through this procurement, FIS has worked hard to present the best value and most competitive pricing possible within each of the Pricing Schedules while committing to the highest level of EBT services available in the industry.

FIS is at the heart of the commerce and financial transactions that power the world’s economy, ensuring that everything–from shopping online to mobile banking to virtual cards to managing securities–works in a seamless and secure way. FIS is passionate about helping governments and communities thrive by advancing commerce.

Our more than 57,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Our mission is to stay ahead of how the world is evolving to outpace today’s fast-changing technology landscape and help our clients run, grow and achieve greater results.

We have completed all required Pricing Schedules in their entirety and have provided additional context wherever we believed such information might be necessary and helpful for the most thorough and clear explanation of our proposal.

1.1 Pricing Schedules

RFP Schedule 12, 1.1 Pricing Schedules

Offerors are required to submit their price proposal using the following Price Schedules. The Price Schedules must be completed in their entirety. Offeror must describe the market resources, methodology, and technology used to determine the proposed costs.

FIS has been dedicated to serving the EBT community since 1992. Today we are under contract with 29 States and U.S. Territories to provide our turn-key SNAP/Cash and with 47 Agencies for our WIC EBT hosted services.

Our deep-rooted experience in EBT has provided us with a tremendous understanding of the technical needs of all stakeholders who touch, work within, benefit from, and oversee the industry. The nearly 30 years of specialization in EBT and payments processing and switching services have provided us with tremendous working knowledge and data which prove essential in our analysis and refinement of our EBT pricing methodology.

FIS, the market leader in EBT, has remained committed to an industry with razor sharp margins while others have exited the market. FIS’ Government Solutions division is focused exclusively on serving the EBT market, and we are staffed with experienced business leadership and financial resources who are specifically responsible for EBT cost modeling. We have staff who closely monitor and study the EBT market, including all FNS rules and

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 4 of 27 regulations for SNAP, Cash and WIC programs, and we work closely with all vendors to strive to provide the best possible service and the lowest possible rates which our large volumes help drive.

1.1.1 Schedule 1: Transition and Conversion Pricing

RFP Schedule 12, 1.1.1 Schedule 1: Transition and Conversion Pricing

The Offeror shall provide a firm, fixed price per State for transition and conversion from the current EBT system. Refer to Attachment 2 Section 5 and Attachment 3 Section 5 for requirements. A quote must be provided for each State. If an Offeror is not proposing a price for a State, the cell must indicate $0. The respective WSEA State will pay the transition and conversion cost following the successful transition to the new EBT system.

SCHEDULE 1: TRANSITION AND CONVERSION PRICING

State SNAP/Cash Transition WIC Transition

Alaska $ $

Arizona $ -

Colorado $ -

Guam $ -

Hawaii $ $

Idaho $ $

Nebraska $ -

Washington $ -

Wyoming $ -

As the current EBT Contractor for the WSEA States, FIS is pleased to waive all costs associated with the transition to the new EBT contracts and to the RFP requirements which will be implemented under the new contracts. We have completed Schedule 1: Transition and Conversion Pricing in its entirety by indicating $0.00 in each cell.

Schedule 1: Transition and Conversion Pricing

State SNAP/Cash Transition WIC Transition

Alaska $0.00 $0.00

Arizona $0.00 -

Colorado $0.00 -

Guam $0.00 -

Hawaii $0.00 $0.00

Idaho $0.00 $0.00

Nebraska $0.00 -

Washington $0.00 -

Wyoming $0.00 -

1.1.2 Schedule 2: CPCM for Core EBT Services

RFP Schedule 12, 1.1.2 Schedule 2: CPCM for the Core EBT Services

The Offeror shall use the following pricing schedule to reflect their proposed CPCM pricing for the core EBT services. Refer to Attachment 2 Section 3.2 for SNAP/cash and Attachment 3 Section 3.1 for WIC invoicing instructions.

RFP Schedule 12, 1.1.2.1 SNAP/Cash Case Definition

A “case” shall be defined as a single beneficiary unit receiving benefits through a single EBT account for one or more SNAP/cash/WIC benefit programs. For invoicing purposes, active cases shall be those cases for which a benefit authorization

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 5 of 27 has been posted to the account during the month. Disaster cases, if any, shall be included in the total billing month case count.

For clarification, the following examples of active cases by case type (SNAP only, cash only, and SNAP and cash combined) are provided.

• Example 1 - SNAP Case: Client has a SNAP benefit authorized and posted to their EBT account on the 2nd of the month. On the 15th of the month, a supplemental food benefit is authorized and posted the same EBT account. The EBT Contractor would bill for one active SNAP case at end of the month.

• Example 2 – Combined Case: Client has a SNAP benefit posted to their EBT account on the 2nd of the month. On the 15th of the month, cash benefits are authorized and posted to the same account. The EBT Contractor would bill for one active combined case at the end of month.

• Example 3 – Combined Case: Client has a SNAP benefit authorized and posted to their EBT account on the 2nd of the month. On the 15th of the month, supplemental food benefits are posted to the same active account, a new cash case is opened, and cash benefits are authorized and posted to the client’s EBT account. The EBT Contractor would bill for one active combined case at the end of the month.

• Example 4 – SNAP or Combined Case: Client has a closed case. No benefits are posted for the billing month. However, due to a fair hearing, client is awarded back food and/or cash benefits for the last 8 previous months. The EBT Contractor would bill for one active SNAP case if only SNAP benefits are posted or one active combined case if both SNAP and cash benefits are authorized and posted.

• Example 5 – SNAP and Cash Direct Deposit Case: Same scenarios as examples 2 and 3 but the household has opted to have its cash benefits processed via ACH direct deposit by the EBT Contractor. The EBT Contractor would bill for one active SNAP case and separately for each ACH deposit processed for that household at the end of the month.

RFP Schedule 12, 1.1.2.2 WIC Case Definition

A WIC EBT case shall be defined as a single beneficiary household unit receiving benefits through a single WIC EBT account.

An active case month is defined as the period in which the household (cardholder) has the ability to access benefits. Benefits may be issued on a calendar month or a rolling-month basis. Benefits for the current month and up to two additional months may be issued concurrently. Benefits expire within one month of their issuance date. If additional benefits are issued to the household during the benefit period, they will expire on the same date as the other benefits issued for that benefit period. If benefits are issued on a rolling-month basis, then the one-month period of availability may straddle two calendar months.

Under no circumstance shall the State be invoiced for two months for a 30-day period of benefit availability.

Occasionally future months’ benefits may be voided prior to their activation date. Under no circumstances shall the State be invoiced for future months’ benefits if they are voided prior to becoming available for redemption by the client. The EBT Contractor may only invoice for a one calendar month period if benefits are available for redemption during that one-month period.

RFP Schedule 12, 1.1.2.3 CPCM Pricing

For each State, the billing month’s invoice shall be based on the total number of SNAP, Cash, combined SNAP/Cash, and WIC active cases for all participating WSEA States during that billing month. If the total case counts within a billing month fall outside of the range provided within the pricing schedule, the price will be set at the lowest or highest case ranges within this pricing schedule, as applicable.

All costs required to provide EBT services to the WSEA States and not specifically broken out in one of the other cost tables shall be included in the CPCM pricing. This includes payphone charges for WSEA States that allows payphone calls to the customer 1-800 number and WSEA membership in the eGovernment Payment Council (eGPC).

The cost for providing EBT-only POS terminals to exempt SNAP retailers for SNAP and stand-beside POS terminals to WIC vendors shall be included in the CPCM pricing up to the number of POS terminals specified for each State in Table 1 – POS Terminals Included in CPCM Pricing.

Table 1: POS Terminals Included in CPCM Pricing

State SNAP Wired POS Terminals

SNAP Wireless POS Terminals

WIC Stand-beside POS Terminals

Alaska 30 10 40

Arizona 20 15 -

Colorado 20 70 -

Guam - - -

Hawaii 39 52 9

Idaho 1 30 4

Nebraska 10 5 -

Washington 70 80 -

Wyoming 11 14 -

The Offeror shall include the cost for providing magnetic stripe card readers to the WSEA States in the CPCM pricing. The Offeror shall assume the WSEA States will require 700 dual headed or bi-directional magnetic stripe card readers.

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 6 of 27

Both Washington and Colorado require PIN selection terminals and any associated supplies. The Offeror shall assume that 360 PIN selection terminals are required (185 for Colorado and 175 for Washington), and the cost of these terminals should be included in the CPCM pricing. Defective devices shall be replaced by the EBT Contractor.

The CPCM price for cash transactions shall also include costs for ATM cash withdrawals. The WSEA States will not pay any additional costs to the EBT Contractor for ATM cash withdrawals. The cardholder is responsible for any transaction surcharge being charged to the cardholder by the ATM owner.

The CPCM price shall also include costs for all interoperable SNAP and cash transactions. The EBT Contractor will not receive separate payments to support interoperability of EBT transactions.

The tier applied for billing purposes is based on the total WSEA-wide active cases for the billing month. WSEA-wide includes active cases in all caseload categories: SNAP only, Cash only, Combined SNAP and Cash and WIC. For example, if the WSEA-wide active cases for all programs is 1,050,000 then the CPCMs in tier 1,000,001 to 1,100,000 would be used for each caseload category: SNAP only, Cash only, Combined SNAP and Cash and WIC.

SCHEDULE 2: CPCM PRICING for Core Services

WSEA-Wide Active Cases for the Billing Month

SNAP Only

CPCM

Cash Only

CPCM

Combined SNAP & Cash CPCM

WIC

CPCM

Less than 300,000 $ $ $ $

300,001 to 400,000 $ $ $ $

400,001 to 500,000 $ $ $ $

500,001 to 600,000 $ $ $ $

600,001 to 700,000 $ $ $ $

700,001 to 800,000 $ $ $ $

800,001 to 900,000 $ $ $ $

900,001 to 1,000,000 $ $ $ $

1,000,001 to 1,100,000 $ $ $ $

1,100,001 to 1,200,000 $ $ $ $

1,200,001 to 1,300,000 $ $ $ $

1,300,001 to 1,400,000 $ $ $ $

1,400,001 to 1,500,000 $ $ $ $

1,500,001 to 1,600,000 $ $ $ $

1,600,001 to 1,700,000 $ $ $ $

1,700,001 to 1,800,000 $ $ $ $

1,800,001 to 1,900,000 $ $ $ $

1,900,001 to 2,000,000 $ $ $ $

2,000,001 to 2,100,000 $ $ $ $

2,100,001 to 2,200,000 $ $ $ $

2,200,001 to 2,300,000 $ $ $ $

2,300,001 to 2,400,000 $ $ $ $

2,400,001 to 2,500,000 $ $ $ $

Refer to Attachment 2, Section 3.2 for SNAP/Cash and Attachment 3, Section 3.1 for WIC invoicing instructions.

FIS has completed Schedule 2: CPCM for Core EBT Services in its entirety. Our proposed CPCM pricing for core EBT services is provided in the tiers requested for SNAP Only, Cash Only, Combined SNAP & Cash, and for

WIC.

FIS appreciates WSEA’s clear definitions of a SNAP, Cash, and WIC case. We have priced Schedule 2 accordingly.

FIS will invoice each State based on the total number of SNAP, Cash, combined SNAP/Cash, and WIC active cases for all participating WSEA States during that billing month. If the total case counts in any month fall outside of the range provided within the pricing schedule, FIS’ CPCM price will be set at the lowest or highest case ranges within our completed pricing Schedule 2.

Unless otherwise broken out into one of the other cost tables, FIS’ CPCM pricing is inclusive of all EBT services to the WSEA States. Our CPCM pricing in Schedule 2 also includes payphone charges for WSEA States that allows payphone calls to the customer 1-800 number and WSEA membership in the eGovernment Payment Council (eGPC).

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 7 of 27

Our CPCM pricing also includes the cost for providing EBT-only POS terminals to exempt SNAP retailers for SNAP and stand-beside POS terminals to WIC vendors with the number of devices specified for each State in this Attachment’s Table 1: POS Terminals Included in CPCM Pricing.

Schedule 2: CPCM Pricing for Core Services

WSEA-Wide Active Cases for the Billing Month SNAP Only CPCM Cash Only CPCM

Combined SNAP & Cash CPCM WIC CPCM

Less than 300,000 $0.3400 $0.15 $0.4900 $0.60

300,001 to 400,000 $0.3300 $0.15 $0.4900 $0.60

400,001 to 500,000 $0.3200 $0.15 $0.4800 $0.60

500,001 to 600,000 $0.3100 $0.15 $0.4700 $0.59

600,001 to 700,000 $0.3100 $0.15 $0.4700 $0.59

700,001 to 800,000 $0.3050 $0.15 $0.4650 $0.59

800,001 to 900,000 $0.3050 $0.15 $0.4650 $0.57

900,001 to 1,000,000 $0.3050 $0.15 $0.4650 $0.57

1,000,001 to 1,100,000 $0.3000 $0.15 $0.4625 $0.57

1,100,001 to 1,200,000 $0.3000 $0.15 $0.4625 $0.57

1,200,001 to 1,300,000 $0.2950 $0.15 $0.4600 $0.57

1,300,001 to 1,400,000 $0.2950 $0.15 $0.4600 $0.57

1,400,001 to 1,500,000 $0.2950 $0.15 $0.4600 $0.57

1,500,001 to 1,600,000 $0.2950 $0.15 $0.4600 $0.57

1,600,001 to 1,700,000 $0.2950 $0.15 $0.4600 $0.57

1,700,001 to 1,800,000 $0.2950 $0.15 $0.4600 $0.57

1,800,001 to 1,900,000 $0.2925 $0.15 $0.4575 $0.57

1,900,001 to 2,000,000 $0.2925 $0.15 $0.4575 $0.57

2,000,001 to 2,100,000 $0.2900 $0.15 $0.4550 $0.56

2,100,001 to 2,200,000 $0.2900 $0.15 $0.4550 $0.56

2,200,001 to 2,300,000 $0.2875 $0.15 $0.4525 $0.56

2,300,001 to 2,400,000 $0.2875 $0.15 $0.4525 $0.55

2,400,001 to 2,500,000 $0.2850 $0.15 $0.4500 $0.55

1.1.3 Schedule 3 and 4: Setup and CPCM for Temporary EBT Services

RFP Schedule 12, 1.1.3: Schedule 3 and 4: Setup and CPCM for Temporary EBT Services

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 8 of 27

Temporary EBT (T-EBT) Services are EBT services offered to the citizens of a State on a temporary basis. Examples of T- EBT Services include Pandemic EBT (P-EBT) and Summer Electronic Benefits Transfer for Children (SEBTC). Pricing for T- EBT Services is split out into two categories:

• Program Setup

• Ongoing CPCM

RFP Schedule 12, 1.1.3.1 Temporary EBT Services Program Setup

The T-EBT Services Program Setup fee is a one-time payment to the EBT Contractor for the set-up of the Temporary EBT Services. Offerors should only include their costs for the initial set-up of the temporary EBT services, such as defining benefit classes and types, configuring expungement rules, implementing any special reporting, etc. In their response on the pricing, the Offeror shall detail what costs have been included in the program setup fee.

SCHEDULE 3: T-EBT SERVICES PROGRAM SETUP PRICING

State Program Setup Fee

Alaska $

Arizona $

Colorado $

Guam $

Hawaii $

Idaho $

Nebraska $

Washington $

Wyoming $

RFP Schedule 12, 1.1.3.2 Temporary EBT Services CPCM

The CPCM for T-EBT Services shall be based on the standard CPCM tiered pricing approach for core EBT services. The core service requirements include all EBT services requirements as specified in Attachment 2: SNAP/Cash Requirements. The CPCM charge to participating WSEA States for any billing month will be based on the total number of active cases within the T-EBT services program for all WSEA States for the billing month and the CPCM specified in the offer for that case volume tier. For example, if five of the WSEA States have implemented a T-EBT Services program (e.g., P-EBT), the price to be charged to these WSEA States will be the price in the tier for the cumulative total of the T-EBT services cases for the WSEA States. CPCM price should be based upon whether the case also includes SNAP, Cash, or both.

SCHEDULE 4: CPCM PRICING for Temporary EBT Services

WSEA-Wide Active Cases for the Billing Month

T-EBT Only

CPCM

SNAP &

T-EBT CPCM

Cash &

T-EBT CPCM

Combined SNAP, Cash, & T-EBT

CPCM

Less than 50,000 $ $ $ $

50,001 to 100,000 $ $ $ $

100,001 to 150,000 $ $ $ $

150,001 to 200,000 $ $ $ $

200,001 to 250,000 $ $ $ $

250,001 to 300,000 $ $ $ $

300,001 to 350,000 $ $ $ $

350,001 to 400,000 $ $ $ $

400,001 to 450,000 $ $ $ $

450,001 to 500,000 $ $ $ $

500,001 to 550,000 $ $ $ $

550,001 to 600,000 $ $ $ $

600,001 to 650,000 $ $ $ $

650,001 to 700,000 $ $ $ $

700,001 to 750,000 $ $ $ $

750,001 to 800,000 $ $ $ $

Temporary EBT Services Program Setup

FIS has completed Schedule 3: T-EBT Services Program Setup Pricing in its entirety. FIS’ pricing includes our costs for the set-up and the ongoing CPCM for Temporary EBT (T-EBT) Services.

To support a future Temporary EBT Services program, FIS will charge the one-time setup fees outlined in Schedule 3 which will cover the costs of setting up EBT card production and distribution, cardholder support

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 9 of 27 services, reporting, and data analysis. FIS will work with the affected state(s) through the change request process to quickly evaluate the anticipated impact to EBT stakeholders and use our expertise and experience to propose efficient, timely solutions.

FIS will leverage its experience during the COVID-19 pandemic to guide its approach to a subsequent pandemic.

Our multi-faceted approach to our proposed Temporary EBT Services Program Setup Fee envelopes working with each State and the Food and Nutrition Service (FNS) to:

▪ Closely follow any and all federal legislation related to a future pandemic and/or summer food programs and maintain close communication with FNS

▪ Determine the impacted population (e.g., benefits may not be limited to school-aged children in a future pandemic and/or a summer foods program)

▪ Identify and determine appropriate communication process with additional agencies within the State which will be involved in the solution

▪ Determine if a new card and/or card issuance process is needed

▪ Evaluate implementation tasks and work through design issues to mitigate solution and implementation risks

▪ Provide each State with solution details, resource estimates, and project timeline for approval.

A very recent example of a Temporary EBT Program is the COVID-19 pandemic for which FIS provided the full end-to-end services. FIS diligently worked with each State Agency to determine any special benefit types to be used for issuing pandemic benefits. We proposed an innovative card solution to expedite card production and deliveries by using white generic plastics with a P-EBT insignia and standard mailers. We worked with each State to fully align with their respective P-EBT issuance schedules to issue benefits across each State.

FIS vigorously monitored and constantly remained in touch with all relevant stakeholders including State Agencies, FNS, FIS’ CardPro team, FIS data centers and FIS vendors to name a few. The execution of this program required orchestration among many different moving parts, like updating Letter of Credit (LOC) limits, procuring card stock, preparing data centers for increased processing capacity, enhancing system processing power, hiring and training of call center staff, etc.

FIS is fully ready to provide services similar in scope using the standard interface processes under any future Temporary EBT program. FIS provides its proposed setup pricing in the table below.

Schedule 3: T-EBT Services Program Setup Pricing

State Program Setup Fee

Alaska $15,000

Arizona $15,000

Colorado $15,000

Guam $15,000

Hawaii $15,000

Idaho $15,000

Nebraska $15,000

Washington $15,000

Wyoming $15,000

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 10 of 27

Temporary EBT Services CPCM

FIS has completed Schedule 4: CPCM Pricing for Temporary EBT Services in its entirety. Our proposed pricing includes the additional T-EBT CPCM that would be combined with the core CPCM (specified in Schedule 2:

CPCM Pricing) for all WSEA-wide Active Cases for the Billing Month for T-EBT services as specified in the States’ RFP. FIS considers T-EBT to be a short-term program similar to a Summer EBT program. In the event the scope of a T-EBT program differs significantly from a short-term program, then the additional requirements will be finalized through the change request process. Our CPCM charge to any participating WSEA State for any billing month will be based on the total number of active cases within the WSEA States’ T-EBT services program in accordance with the case volume tiers provided in Schedule 4 below.

Schedule 4: CPCM Pricing for Temporary EBT Services

WSEA-Wide Active Cases for the Billing Month T-EBT Only CPCM

SNAP &

T-EBT CPCM

Cash &

T-EBT CPCM

Combined SNAP, Cash, & T-EBT CPCM

Less than 50,000 $1.45 $0.20 $0.20 $0.20

50,001 to 100,000 $1.45 $0.20 $0.20 $0.20

100,001 to 150,000 $1.45 $0.20 $0.20 $0.20

150,001 to 200,000 $1.45 $0.20 $0.20 $0.20

200,001 to 250,000 $1.45 $0.20 $0.20 $0.20

250,001 to 300,000 $1.45 $0.20 $0.20 $0.20

300,001 to 350,000 $1.45 $0.20 $0.20 $0.20

350,001 to 400,000 $1.45 $0.20 $0.20 $0.20

400,001 to 450,000 $1.45 $0.20 $0.20 $0.20

450,001 to 500,000 $1.45 $0.20 $0.20 $0.20

500,001 to 550,000 $1.45 $0.20 $0.20 $0.20

550,001 to 600,000 $1.45 $0.20 $0.20 $0.20

600,001 to 650,000 $1.45 $0.20 $0.20 $0.20

650,001 to 700,000 $1.45 $0.20 $0.20 $0.20

700,001 to 750,000 $1.45 $0.20 $0.20 $0.20

750,001 to 800,000 $1.45 $0.20 $0.20 $0.20

1.1.4 Schedule 5: Emergency Support Services

RFP Schedule 12, 1.1.4 Schedule 5: Emergency Support Services

Emergency Support Services is for situations that are outside of the normal support requirements for the EBT Contractor; but requires an immediate response from the EBT Contractor. An example of this would be a pending Federal Government shutdown requiring the early release of SNAP benefits and potentially shutting off processing of SNAP transactions pending the availability of funds. The Offeror is requested to complete Schedule 5 for the two support events listed and detail any additional Emergency Support Services events that WSEA should also consider.

SCHEDULE 5: Emergency Support Services Event

Emergency Services Support Event Cost Per State to Support

Early issuance of Benefits $

Temporary shutdown of transaction processing for a benefit class (e.g., SNAP)

Temporary State funded SNAP benefits $

FOR THE WESTERN STATES EBT ALLIANCE

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WSEA Cost Proposal Page 11 of 27

Emergency Services Support Event Cost Per State to Support

Other (Specify $

FIS has completed Schedule 5: Emergency Support Services Event in its entirety. FIS’ proposed pricing within Schedule 5 includes situations which are outside the normal WSEA contracted support requirements; but for services which may require an immediate response by FIS. We have inserted our pricing for the defined support events listed and we have also included our pricing for additional Emergency Support Services events that WSEA should also consider.

FIS’ proposed pricing for Emergency Support Services in the table below.

Schedule 5: Emergency Support Services Event

Emergency Services Support Event Cost Per State to Support

Early issuance of Benefits $2,500.00

Temporary shutdown of transaction processing for a benefit class (e.g., SNAP)

$5,000.00

Temporary State funded SNAP benefits $5,000.00

Other: Call Center $3,000.00 per month

Other: IVR $1,000.00 per month

1.1.5 Schedule 6: Per Unit Hardware Prices

RFP Schedule 12, 1.1.5 Schedule 6: Per Unit Hardware Prices

Offerors shall indicate their per unit purchase or lease price, as indicated, for specified hardware. The specified hardware may be purchased at the option of the State. There are no guarantees of minimum or maximum purchase amounts. Offerors must specify the brand, model, and the technical specifications for the offered hardware. POS devices, magnetic card stripe readers, and PIN selection/change and card readers will only be obtained if the number of devices required by the State exceeds the device counts specified in Section 1.1.2 CPCM Pricing.

SCHEDULE 6: PER UNIT HARDWARE PRICES

Description Price Per Unit

SNAP POS Terminal with Integrated PIN Pad

Monthly lease price, including maintenance and supplies, per POS terminal $

SNAP POS Terminal with Handheld PIN Pad

Monthly lease price, including maintenance and supplies, per POS terminal $

WIC POS Terminal with Integrated PIN Pad & Bar Code Reader

Monthly lease price, including maintenance and supplies, per POS terminal $

Single Function WIC POS Terminal with External, Handheld PIN Pad & Bar Code Reader

Monthly lease price, including maintenance and supplies, per POS terminal $

SNAP/WIC Wireless EBT-only Terminal

Monthly lease price, including maintenance, communications, and supplies, per Wireless EBT-only POS terminal

Magnetic Stripe Card Reader Device

Purchase Price per magnetic stripe card reader $

PIN Selection/Change and Card Reader Terminal

Monthly lease price, including maintenance, per PIN selection/change and card reader terminal

High Speed Embosser

Purchase price per High Speed Embosser $

Monthly maintenance, including supplies, per High Speed Embosser $

FOR THE WESTERN STATES EBT ALLIANCE

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WSEA Cost Proposal Page 12 of 27

Description Price Per Unit

Monthly lease price per High Speed Embosser including monthly maintenance and supplies

FIS proposed hardware pricing is provided in the table below. The brand, model and technical specifications for the equipment FIS will provide are included below in Section 2. Proposed Hardware.

Schedule 6: Per Unit Hardware Prices

Description Price Per Unit

SNAP POS Terminal with Integrated PIN Pad

Monthly lease price, including maintenance and supplies, per POS terminal $45.00 Verifone V200c

SNAP POS Terminal with Handheld PIN Pad

Monthly lease price, including maintenance and supplies, per POS terminal $45.00 Verifone V200c P200 PIN Pad

WIC POS Terminal with Integrated PIN Pad & Bar Code Reader

Monthly lease price, including maintenance and supplies, per POS terminal $60.00 Verifone V200c Tera 2D Bar Code Scanner

Single Function WIC POS Terminal with External, Handheld PIN Pad & Bar Code Reader

Monthly lease price, including maintenance and supplies, per POS terminal

$75.00 Verifone V200c Tera 2D Bar Code Scanner P200 PIN Pad

SNAP/WIC Wireless EBT-only Terminal

Monthly lease price, including maintenance, communications, and supplies, per Wireless EBT-only POS terminal

$75.00 Verifone V400m

Magnetic Stripe Card Reader Device

Purchase Price per magnetic stripe card reader $65.00 MagTek Dynamag Card Reader

PIN Selection/Change and Card Reader Terminal

Monthly lease price, including maintenance, per PIN selection/change and card reader terminal

$45.00 Verifone V200c

High Speed Embosser

Purchase price per High-Speed Embosser $ 3,575.00 (Flat Printing) Entrust Sigma DS4

$10,250.00 (Raised Printing) Entrust Sigma DS4 with EK1

Monthly maintenance, including supplies, per High-Speed Embosser $300.00 Entrust Sigma DS4 (Flat Printing)

$300.00 Entrust Sigma DS4 with EK1 (Raised Printing)

Monthly lease price per High-Speed Embosser including monthly maintenance and supplies $150.00 Entrust Sigma DS4 (Flat Printing)

$300.00 Entrust Sigma DS4 with EK1 (Raised Printing)

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RFP #2022000005

WSEA Cost Proposal Page 13 of 27

1.1.6 Schedule 7: EBT Fee for Service – Optional Services

RFP Schedule 12, 1.1.6 Schedule 7: EBT Fee for Service – Optional Services

Offerors shall indicate their price for the specified EBT services. Offerors are required to offer and price these services. Other than the calls to the IVR/CSR in excess of base level of service calls, these services will be purchased at the option of the State. There are no guarantees of minimum or maximum purchase volumes.

SCHEDULE 7: EBT FEE FOR SERVICE

Description of Service Unit of Measure Unit Price

Calls to the IVR/CSR in excess of base level of service calls1 (refer to Attachment 2 Section 2.8 and Attachment 4 Section 1.15)

Per call $

ACH Fee: For direct deposit to client and provider bank accounts2 Per ACH origination $

One-time reissue of EBT Card Base (refer to Attachment 2 Section 2.5)

Per Card $

Professional Services in excess of 300 hours per year for each State Program (SNAP/cash and WIC) (refer to Attachment 2 Section 2.17 and Attachment 4 Section 3.5)

Per Labor Hour $

Level II Disaster Services (refer to Attachment 2 Section 2.18) Per incident $

Fees assessed to third party processors for processing adjustment requests

Per adjustment $

Onsite installation of EBT-only equipment Per Install $

WIC Level II certification – Full Certification Test Per certification $

WIC Level II certification – Partial Certification Test Per certification $

Wireless Stand-Beside POS Device

Per device $

Other: (specify optional requirement and Unit of Measure)

FIS has completed Schedule 7: EBT Fee for Service in its entirety. FIS offers these services to any and all WSEA States at the unit prices indicated in Schedule 7 below, which are in addition to the proposed core CPCM. We understand that other than the calls to the IVR/CSR in excess of the base level of service calls, these services may be purchased at the option of the State and that there are no guarantees of minimum or maximum purchase volumes.

Schedule 7: EBT Fee for Service

Description of Service Unit of Measure Unit Price

Calls to the IVR/CSR in excess of base level of service calls (refer to Attachment 2 Section 2.8 and Attachment 4 Section 1.15)

Per call $0.00

ACH Fee: For direct deposit to client and provider bank accounts Per ACH origination $0.05

One-time reissue of EBT Card Base (refer to Attachment 2 Section 2.5) Per Card $1.30

Professional Services in excess of 300 hours per year for each State Program (SNAP/cash and WIC) (refer to Attachment 2 Section 2.17 and Attachment 4 Section 3.5)

Per Labor Hour $70.00

Level II Disaster Services (refer to Attachment 2 Section 2.18) Per incident $0.00

Fees assessed to third party processors for processing adjustment requests Per adjustment $0.00

Onsite installation of EBT-only equipment Per Install $2,500.00

1 This is not an optional fee, but will apply to all WSEA states 2 This shall be a standard fee per ACH transaction regardless of whether the client has an associated EBT account.

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Schedule 7: EBT Fee for Service

Description of Service Unit of Measure Unit Price

WIC Level II certification – Full Certification Test Per certification $8,000.00

WIC Level II certification – Partial Certification Test Per certification $5,000.00

Wireless Stand-Beside POS Device Per device $1,100.00

Other: (specify optional requirement and Unit of Measure)

Fresh Fruit and Vegetable (FFV Incentive Program) Implementation

Per State implementation $36,000.00

1.1.7 Schedule 8: Increase or Decrease in CPCM – Optional Services

RFP Schedule 12, 1.1.7 Schedule 8: Increase or Decrease in CPCM – Optional Services

Offerors shall specify the increase or decrease in the core CPCM (Offeror’s price specified in Schedule 2: Core CPCM Pricing) for the following optional EBT services. Offerors are required to offer and price these services. The services may be purchased at the option of the State and there is no guarantee of minimum or maximum purchase amounts. If there is no change to the CPCM for the optional service, the incremental CPCM increase/decrease should be listed as zero. These items can be added or removed during the life of the contract.

SCHEDULE 8: EBT OPTIONAL SERVICES

Optional Service or Service Improvement Description Incremental CPCM Increase (+) OR Decrease (-)

Interpretive Services for CSR support for languages in addition to English and Spanish (increase in the core CPCM)

Increase number of base level professional services hours to 400 per year (increase in the core CPCM)

State printed training materials supplied by the EBT Contractor (decrease in the core CPCM)

Eliminate EBT Contractor provided training materials (decrease in the core CPCM)

Provide Client Training Digital Media (increase in the core CPCM) $

Provide ADA Compliant client training materials

Eliminate card sleeve (decrease in the core CPCM) $

Issue all new and replacement cards over the counter (decrease in the core CPCM)

Customer services for WIC only available during business hours (8:00 am to 6:00 pm) local time (decrease in the core CPCM)

Other: (specify optional requirement and increase or decrease in the core CPCM)

FIS has completed Schedule 8: EBT Optional Services in its entirety. We have specified an increase or a decrease in the core CPCM as specified in Schedule 2: Core CPCM Pricing for each of the following services. FIS offers each of these services to any and all WSEA States, which may be purchased at the option of the State.

Furthermore, we understand there is no guarantee of minimum or maximum purchase amounts. Where FIS has no change in the CPCM for a specific service, we have indicated the pricing as zero. Any or all of these items may be added or removed during the life of the contract.

Schedule 8: EBT Optional Services

Optional Service or Service Improvement Description Incremental CPCM Increase (+) OR Decrease (-)

Interpretive Services for CSR support for languages in addition to English and Spanish (increase in the core CPCM)

$0.0000

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Schedule 8: EBT Optional Services

Optional Service or Service Improvement Description Incremental CPCM Increase (+) OR Decrease (-)

Increase number of base level professional services hours to 400 per year (increase in the core CPCM)

+$0.0030

State printed training materials supplied by the EBT Contractor (decrease in the core CPCM)

-$0.0002

Eliminate EBT Contractor provided training materials (decrease in the core

CPCM)

-$0.0004

Provide Client Training Digital Media (increase in the core CPCM) $0.0000

Provide ADA Compliant client training materials +$0.0350

Eliminate card sleeve (decrease in the core CPCM) -$0.0022

Issue all new and replacement cards over the counter (decrease in the core

CPCM)

-$0.0150

Customer services for WIC only available during business hours (8:00 am to 6:00 pm) local time (decrease in the core CPCM)

$0.0000

Other: (specify optional requirement and increase or decrease in the core

CPCM)

1.1.8 Schedule 9: Optional Disaster Cards – Vault Card and PIN Stock (SNAP Only)

RFP Schedule 12, 1.1.8 Schedule 9: Optional Disaster Cards – Vault Card and PIN Stock (SNAP Only)

Offerors shall specify a unit cost per card/PIN for order quantities specified.

SCHEDULE 9: VAULT CARD AND PIN STOCK PRICING

SCHEDULE 9: VAULT CARD AND PIN STOCK PRICING

Required Number of Vault Cards and Pre-Assigned PINs Unit Cost per Card/PIN

1–10,000 cards/PINs $

10,001–20,000 cards/PINs $

20,001–40,000 cards/PINs $

> 40,000 cards/PINs $

FIS has completed Schedule 9: Vault Card and PIN Stock in its entirety. Our packaged pricing for the required number of vault cards and pre-assigned PINS is indicated as a unit cost per Card/PIN for the order quantities specified in Schedule 9. The packaged pricing per Card/PIN includes the card, the PIN mailer and the training materials.

Schedule 9: Vault Card and PIN Stock Pricing

Required Number of Vault Cards and Pre-Assigned PINs Unit Cost per Card/PIN

1–10,000 cards/PINs $0.60

10,001–20,000 cards/PINs $0.57

20,001–40,000 cards/PINs $0.55

> 40,000 cards/PINs $0.50

1.1.9 Schedule 10: Optional Financial Remedies

RFP Schedule 12, 1.1.9 Schedule 10: Optional Financial Remedies

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WSEA Cost Proposal Page 16 of 27

At the option of each State, financial remedies in the form of liquidated damages may be included in a State’s contract with the selected Contractor. Refer to Attachment 2 Section 3.4 -Contract Performance Requirements and Attachment 4 Section 3.3.

SCHEDULE 10: OPTIONAL FINANCIAL REMEDIES

State Incremental CPCM Increase Per State SNAP/Cash

Program

Incremental CPCM Increase Per State WIC Program

Alaska $ $

Arizona $

Colorado $

Guam $

Hawaii $ $

Idaho $ $

Nebraska $

Wyoming $

FIS has completed Schedule 10: Optional Financial Remedies in its entirety. We understand that each State has the option of selecting the increase in the CPCM shown within Schedule 10 in exchange for financial remedies in the form of liquidated damages which may be included in a State’s contract with FIS.

Schedule 10: Optional Financial Remedies

State Incremental CPCM Increase Per State SNAP/Cash Program

Incremental CPCM Increase Per State WIC Program

Alaska $0.07 $0.05

Arizona $0.03 -

Colorado $0.03 -

Guam $0.07 -

Hawaii $0.04 $0.05

Idaho $0.04 $0.05

Nebraska $0.04 -

Wyoming $0.07 -

1.1.10 Schedule 11: Optional Branded Debit Card Fees

RFP Schedule 12, 1.1.10 Schedule 11: Optional Branded Debit Card Fees

As specified in Attachment 2 Section 2.14, the States may elect to provide cash benefits via a branded debit card product. In Schedule 10, the Offeror shall disclose any fees that may be charged to the clients for the use of the card, the account and any provided standard or option services. If no fee will be charged, the unit price shall be designated as $0.

SCHEDULE 11: OPTIONAL BRANDED DEBIT CARD FEES

Description of Service Unit of Measure Unit Price

Initial Card Issuance Per card $

Card Replacement Per card $

Monthly Account Fee Per account $

POS Transaction Fees – including cash back Per transaction $

ATM Withdrawal Transaction Fee Per transaction $

ATM Balance Inquiry Fee Per transaction $

ATM Decline Fee Per transaction $

Cash Withdrawal at Teller Window Fee Per withdrawal $

Transfer of Funds Fee Per transaction $

Foreign (out of country) Transaction Fee Per transaction $

Customer Service – IVR Balance Inquiry Per inquiry $

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Description of Service Unit of Measure Unit Price

Customer Service – Other IVR menu services Per inquiry $

Customer Service – CSR Inquiry Per inquiry $

Customer Service – Unlimited Web Access Per month $

Statement Fees Per Statement $

Statement Replacement Per Statement $

Monthly Inactivity Fee Per month $

Other: $

Other: $

Other: $

FIS has completed Schedule 11: Optional Branded Debit Card Fees in its entirety. We understand that a State may elect to provide cash benefits via a branded debit card product. Schedule 10 reflects our fees to the clients for the use of the card, the account and any provided standard or option services. We have designated a $0 in the Unit Price for those services which have no cost assessed to the clients.

Schedule 11: Optional Branded Debit Card Fees

Description of Service Unit of Measure Unit Price

Initial Card Issuance Per card $0.00

Card Replacement Per card $5.00 after one (1) free replacement card per year

Monthly Account Fee Per account $0.00

POS Transaction Fees – including cash back Per transaction $0.00

ATM Withdrawal Transaction Fee Per transaction $2.25

ATM Balance Inquiry Fee Per transaction $0.25

ATM Decline Fee Per transaction $0.25

Cash Withdrawal at Teller Window Fee Per withdrawal $5.00

Transfer of Funds Fee Per transaction $1.50

Foreign (out of country) Transaction Fee Per transaction $1.25 plus 1% of transaction amount

Customer Service – IVR Balance Inquiry Per inquiry $0.00

Customer Service – Other IVR menu services Per inquiry $0.00

Customer Service – CSR Inquiry Per inquiry $2.95

Customer Service – Unlimited Web Access Per month $0.00

Statement Fees Per Statement $5.00

Statement Replacement Per Statement $5.00

Monthly Inactivity Fee Per month $1.95 after 12 months of inactivity

Other: Expedited Card Delivery Per Card $15.00

Other: Account Closure Per Account $20.00

Other: Bill Pay Per Transaction $0.00

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1.1.11 Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs

RFP Schedule 12, 1.1.11 Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs

These per device costs shall be made available to merchants who choose to lease equipment through the EBT Contractor.

SCHEDULE 12

Monthly Cost Per Unit Monthly Operation/ Processing Costs

Single-Function Stand-Beside POS Device (Vendor Leased)

Multi-Function Stand-Beside POS Device

FIS has completed Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs in its entirety. The device costs will be made available to any merchant who may choose to lease equipment through FIS during the contract term.

Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs

Monthly Cost Per Unit Monthly Operation/ Processing

Costs

Single-Function Stand-Beside POS Device (Vendor Leased)

$45.00 $35.00

Multi-Function Stand-Beside POS Device

$45.00 $35.00

2. Proposed Hardware

As the Department’s current contractor, FIS has already installed and currently maintains equipment for the States. FIS provides POS terminals with optional PIN pads that meet the operational and technical requirements of the WSEA States and that support the full SNAP transaction set.

For any new EBT-only retailers, or when supplying replacement equipment, FIS will install and maintain Verifone V200c terminals and P200 PIN pads, or equivalent equipment. For wireless retailers, we will install and maintain Verifone V400m wireless or equivalent terminals. FIS is already in the process of replacing the existing VX 680 terminals with the new V400m devices under the current contract and will continue to replace the old terminals with the new device under the new contract.

FIS continues to monitor the market for new POS equipment that meets the needs of the project. We will move to new equipment that is comparable or better than the proposed equipment as necessary. FIS is the only vendor in the EBT space that builds its own software load for POS terminals and deploys its own POS equipment; all other vendors outsource this function. This makes changes to programs faster and easier for FIS to deploy to retailers.

The terminals we supply provide comprehensive terminal functionality with a streamlined, user-friendly interface.

Our exclusive, custom terminal software is designed with a menu-driven format, providing retailers with an unparalleled ease of operation. All units are shipped with retailer-specific EBT software already installed. Software updates, if necessary, are accomplished by a download feature of our custom terminal driving software. The

FOR THE WESTERN STATES EBT ALLIANCE

RFP #2022000005

WSEA Cost Proposal Page 19 of 27 download feature updates parameters, such as alternate telephone numbers, software enhancements, and regulatory changes. This activity is typically conducted during off-peak hours.

FIS developed the software we load into these terminals, and the software meets all of the State’s requirements, including compliance with:

▪ ISO 8583 message formats

▪ ANSI X9.58 standards

▪ Quest Operating Rules

▪ Industry standards

▪ Department performance standards

▪ All applicable FNS operating standards specified in 7 CFR §274.8 in the area of system:

✓ Processing speeds

✓ Availability and reliability

✓ Security

✓ Ease-of-use

✓ Minimum card and terminal requirements

✓ Minimum transaction set

The terminals are completely menu-driven and are user-friendly. The retailer only needs to follow the prompts on the screen in order to perform a transaction. Additionally, FIS owns the POS equipment and carries a warranty on both the terminal and the PIN pad.

All terminals provide unique visual and audible responses (an audible beep) for declined transaction messages and display visual verification of:

▪ The transaction message before positive action is taken by the cardholder to release the message for authorization and settlement

▪ The error message rejecting the transaction, such as but not limited to:

✓ Insufficient funds

✓ Incorrect PIN

✓ Invalid card

The EBT-only POS terminals we will deploy meet or exceed the current levels of service and POS technology now deployed in the States for exempt retailers. These POS terminals are adaptable or upgradeable for future needs, such as if card regulations change, as provided in the equipment descriptions below.

Verifone V200c

The Verifone V200c is the next generation of EBT equipment. Every detail, from its ergonomic design to its angled color LCD screen and backlit keypad, is constructed for ease of use. The design of the printer allows for quick and easy paper installation and helps to eliminate jams. The compact design and integrated printer minimize clutter and save counter space. The V200c is a single- and multi-function stand-beside device.

The Verifone V200c has sufficient memory to handle the foreseeable needs of the States’ EBT programs. It has enough capacity to accept both SNAP and WIC EBT transactions, and has the industry’s fastest processor, moving more transactions at lightening speeds. In addition, the V200c is EMV-ready, PCI PTS 5.X approved, and equipped with advanced security technology for added peace of mind.

Figure 1 below shows the product information sheet for the Verifone V200c.

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WSEA Cost Proposal Page 20 of 27

Figure 1 Verifone V200c Product Information

Verifone P200 PIN Pad

FIS’ V200c POS terminal configuration allows for an external PIN pad, the optional Verifone P200 handheld security device, should a retailer request a separate PIN pad. Use of an external PIN pad provides more flexibility to retailers as to where the POS terminal may be physically placed. With the availability of the separate PIN pad, the POS terminal can be located where convenient to the retailer, such as behind a glass partition or the cash register. The PIN pad can then be placed where convenient for the customer for PIN entry. The PIN pad can be held by the cardholder and turned so others cannot observe the keys pressed during PIN entry.

The P200 PIN pad features an easy-to-read, vibrant color display screen that shows the purchase amount for…