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Attachment 12: WSEA EBT Pricing Section
EBT Pricing While the composition of WSEA has changed over the past decade, WSEA has maintained mutual goals and objectives concerning EBT. WSEA States cooperate in the implementation of new federal regulations and technology advances. WSEA States hope to achieve economies of scale by bringing significant caseload and transaction volumes to the selected EBT Contractor.
Pricing Schedules Offerors are required to submit their price proposal using the following Price Schedules. The Price Schedules must be completed in their entirety. Offeror must describe the market resources, methodology, and technology used to determine the proposed costs.
Schedule 1: Transition and Conversion Pricing The Offeror shall provide a firm, fixed price per State for transition and conversion from the current EBT system. Refer to Attachment 2 Section 5 and Attachment 3 Section 5 for requirements. A quote must be provided for each State. If an Offeror is not proposing a price for a State, the cell must indicate $0. The respective WSEA State will pay the transition and conversion cost following the successful transition to the new EBT system.
SCHEDULE 1: TRANSITION AND CONVERSION PRICING
| State |
| SNAP/Cash Transition |
| WIC Transition |
Schedule 2: CPCM for Core EBT Services The Offeror shall use the following pricing schedule to reflect their proposed CPCM pricing for the core EBT services. Refer to Attachment 2 Section 3.2 for SNAP/cash and Attachment 3 Section 3.1 for WIC invoicing instructions.
SNAP/Cash Case Definition A “case” shall be defined as a single beneficiary unit receiving benefits through a single EBT account for one or more SNAP/cash/WIC benefit programs. For invoicing purposes, active cases shall be those cases for which a benefit authorization has been posted to the account during the month. Disaster cases, if any, shall be included in the total billing month case count. For clarification, the following examples of active cases by case type (SNAP only, cash only, and SNAP and cash combined) are provided.
· Example 1 - SNAP Case: Client has a SNAP benefit authorized and posted to their EBT account on the 2nd of the month. On the 15th of the month, a supplemental food benefit is authorized and posted the same EBT account. The EBT Contractor would bill for one active SNAP case at end of the month.
· Example 2 – Combined Case: Client has a SNAP benefit posted to their EBT account on the 2nd of the month. On the 15th of the month, cash benefits are authorized and posted to the same account. The EBT Contractor would bill for one active combined case at the end of month.
· Example 3 – Combined Case: Client has a SNAP benefit authorized and posted to their EBT account on the 2nd of the month. On the 15th of the month, supplemental food benefits are posted to the same active account, a new cash case is opened, and cash benefits are authorized and posted to the client’s EBT account. The EBT Contractor would bill for one active combined case at the end of the month.
· Example 4 – SNAP or Combined Case: Client has a closed case. No benefits are posted for the billing month. However, due to a fair hearing, client is awarded back food and/or cash benefits for the last 8 previous months. The EBT Contractor would bill for one active SNAP case if only SNAP benefits are posted or one active combined case if both SNAP and cash benefits are authorized and posted.
· Example 5 – SNAP and Cash Direct Deposit Case: Same scenarios as examples 2 and 3 but the household has opted to have its cash benefits processed via ACH direct deposit by the EBT Contractor. The EBT Contractor would bill for one active SNAP case and separately for each ACH deposit processed for that household at the end of the month.
WIC Case Definition A WIC EBT case shall be defined as a single beneficiary household unit receiving benefits through a single WIC EBT account. An active case month is defined as the period in which the household (cardholder) has the ability to access benefits. Benefits may be issued on a calendar month or a rolling-month basis. Benefits for the current month and up to two additional months may be issued concurrently. Benefits expire within one month of their issuance date. If additional benefits are issued to the household during the benefit period, they will expire on the same date as the other benefits issued for that benefit period. If benefits are issued on a rolling-month basis, then the one-month period of availability may straddle two calendar months. Under no circumstance shall the State be invoiced for two months for a 30-day period of benefit availability.
Occasionally future months’ benefits may be voided prior to their activation date. Under no circumstances shall the State be invoiced for future months’ benefits if they are voided prior to becoming available for redemption by the client. The EBT Contractor may only invoice for a one calendar month period if benefits are available for redemption during that one-month period.
CPCM Pricing For each State, the billing month’s invoice shall be based on the total number of SNAP, Cash, combined SNAP/Cash, and WIC active cases for all participating WSEA States during that billing month. If the total case counts within a billing month fall outside of the range provided within the pricing schedule, the price will be set at the lowest or highest case ranges within this pricing schedule, as applicable.
All costs required to provide EBT services to the WSEA States and not specifically broken out in one of the other cost tables shall be included in the CPCM pricing. This includes payphone charges for WSEA States that allows payphone calls to the customer 1-800 number and WSEA membership in the eGovernment Payment Council (eGPC).
The cost for providing EBT-only POS terminals to exempt SNAP retailers for SNAP and stand-beside POS terminals to WIC vendors shall be included in the CPCM pricing up to the number of POS terminals specified for each State in Table 1 – POS Terminals Included in CPCM Pricing.
Table 1: POS Terminals Included in CPCM Pricing
| State |
| SNAP Wired POS Terminals |
| SNAP Wireless POS Terminals |
| WIC Stand-beside POS Terminals |
The Offeror shall include the cost for providing magnetic stripe card readers to the WSEA States in the CPCM pricing. The Offeror shall assume the WSEA States will require 700 dual headed or bi-directional magnetic stripe card readers.
Both Washington and Colorado require PIN selection terminals and any associated supplies. The Offeror shall assume that 360 PIN selection terminals are required (185 for Colorado and 175 for Washington), and the cost of these terminals should be included in the CPCM pricing. Defective devices shall be replaced by the EBT Contractor.
The CPCM price for cash transactions shall also include costs for ATM cash withdrawals. The WSEA States will not pay any additional costs to the EBT Contractor for ATM cash withdrawals. The cardholder is responsible for any transaction surcharge being charged to the cardholder by the ATM owner.
The CPCM price shall also include costs for all interoperable SNAP and cash transactions. The EBT Contractor will not receive separate payments to support interoperability of EBT transactions.
The tier applied for billing purposes is based on the total WSEA-wide active cases for the billing month. WSEA-wide includes active cases in all caseload categories: SNAP only, Cash only, Combined SNAP and Cash and WIC. For example, if the WSEA-wide active cases for all programs is 1,050,000 then the CPCMs in tier 1,000,001 to 1,100,000 would be used for each caseload category: SNAP only, Cash only, Combined SNAP and Cash and WIC.
SCHEDULE 2: CPCM PRICING for Core Services
| WSEA-Wide Active Cases for the Billing Month |
| SNAP Only CPCM |
| Cash Only CPCM |
| Combined SNAP & Cash CPCM |
| WIC CPCM |
| Less than 300,000 |
| $ |
| $ |
| $ |
| $ |
| 300,001 to 400,000 |
| $ |
| $ |
| $ |
| $ |
| 400,001 to 500,000 |
| $ |
| $ |
| $ |
| $ |
| 500,001 to 600,000 |
| $ |
| $ |
| $ |
| $ |
| 600,001 to 700,000 |
| $ |
| $ |
| $ |
| $ |
| 700,001 to 800,000 |
| $ |
| $ |
| $ |
| $ |
| 800,001 to 900,000 |
| $ |
| $ |
| $ |
| $ |
| 900,001 to 1,000,000 |
| $ |
| $ |
| $ |
| $ |
| 1,000,001 to 1,100,000 |
| $ |
| $ |
| $ |
| $ |
| 1,100,001 to 1,200,000 |
| $ |
| $ |
| $ |
| $ |
| 1,200,001 to 1,300,000 |
| $ |
| $ |
| $ |
| $ |
| 1,300,001 to 1,400,000 |
| $ |
| $ |
| $ |
| $ |
| 1,400,001 to 1,500,000 |
| $ |
| $ |
| $ |
| $ |
| 1,500,001 to 1,600,000 |
| $ |
| $ |
| $ |
| $ |
| 1,600,001 to 1,700,000 |
| $ |
| $ |
| $ |
| $ |
| 1,700,001 to 1,800,000 |
| $ |
| $ |
| $ |
| $ |
| 1,800,001 to 1,900,000 |
| $ |
| $ |
| $ |
| $ |
| 1,900,001 to 2,000,000 |
| $ |
| $ |
| $ |
| $ |
| 2,000,001 to 2,100,000 |
| $ |
| $ |
| $ |
| $ |
| 2,100,001 to 2,200,000 |
| $ |
| $ |
| $ |
| $ |
| 2,200,001 to 2,300,000 |
| $ |
| $ |
| $ |
| $ |
| 2,300,001 to 2,400,000 |
| $ |
| $ |
| $ |
| $ |
| 2,400,001 to 2,500,000 |
| $ |
| $ |
| $ |
| $ |
Schedule 3 and 4: Setup and CPCM for Temporary EBT Services Temporary EBT (T-EBT) Services are EBT services offered to the citizens of a State on a temporary basis. Examples of T-EBT Services include Pandemic EBT (P-EBT) and Summer Electronic Benefits Transfer for Children (SEBTC). Pricing for T-EBT Services is split out into two categories:
· Program Setup
· Ongoing CPCM Temporary EBT Services Program Setup The T-EBT Services Program Setup fee is a one-time payment to the EBT Contractor for the set-up of the Temporary EBT Services. Offerors should only include their costs for the initial set-up of the temporary EBT services, such as defining benefit classes and types, configuring expungement rules, implementing any special reporting, etc. In their response on the pricing, the Offeror shall detail what costs have been included in the program setup fee.
SCHEDULE 3: T-EBT SERVICES PROGRAM SETUP PRICING
Temporary EBT Services CPCM The CPCM for T-EBT Services shall be based on the standard CPCM tiered pricing approach for core EBT services. The core service requirements include all EBT services requirements as specified in Attachment 2: SNAP/Cash Requirements. The CPCM charge to participating WSEA States for any billing month will be based on the total number of active cases within the T-EBT services program for all WSEA States for the billing month and the CPCM specified in the offer for that case volume tier. For example, if five of the WSEA States have implemented a T-EBT Services program (e.g., P-EBT), the price to be charged to these WSEA States will be the price in the tier for the cumulative total of the T-EBT services cases for the WSEA States. CPCM price should be based upon whether the case also includes SNAP, Cash, or both.
SCHEDULE 4: CPCM PRICING for Temporary EBT Services
| WSEA-Wide Active Cases for the Billing Month |
| T-EBT Only CPCM |
| SNAP & |
T-EBT CPCM
Cash &
T-EBT CPCM
Combined SNAP, Cash, & T-EBT CPCM
| 50,001 to 100,000 |
| $ |
| $ |
| $ |
| $ |
| 100,001 to 150,000 |
| $ |
| $ |
| $ |
| $ |
| 150,001 to 200,000 |
| $ |
| $ |
| $ |
| $ |
| 200,001 to 250,000 |
| $ |
| $ |
| $ |
| $ |
| 250,001 to 300,000 |
| $ |
| $ |
| $ |
| $ |
| 300,001 to 350,000 |
| $ |
| $ |
| $ |
| $ |
| 350,001 to 400,000 |
| $ |
| $ |
| $ |
| $ |
| 400,001 to 450,000 |
| $ |
| $ |
| $ |
| $ |
| 450,001 to 500,000 |
| $ |
| $ |
| $ |
| $ |
| 500,001 to 550,000 |
| $ |
| $ |
| $ |
| $ |
| 550,001 to 600,000 |
| $ |
| $ |
| $ |
| $ |
| 600,001 to 650,000 |
| $ |
| $ |
| $ |
| $ |
| 650,001 to 700,000 |
| $ |
| $ |
| $ |
| $ |
| 700,001 to 750,000 |
| $ |
| $ |
| $ |
| $ |
| 750,001 to 800,000 |
| $ |
| $ |
| $ |
| $ |
Schedule 5: Emergency Support Services Emergency Support Services is for situations that are outside of the normal support requirements for the EBT Contractor; but requires an immediate response from the EBT Contractor. An example of this would be a pending Federal Government shutdown requiring the early release of SNAP benefits and potentially shutting off processing of SNAP transactions pending the availability of funds. The Offeror is requested to complete Schedule 5 for the two support events listed and detail any additional Emergency Support Services events that WSEA should also consider.
SCHEDULE 5: Emergency Support Services Event
| Emergency Services Support Event |
| Cost Per State to Support |
Early issuance of Benefits
Temporary shutdown of transaction processing for a benefit class (e.g., SNAP)
Temporary State funded SNAP benefits
Schedule 6: Per Unit Hardware Prices Offerors shall indicate their per unit purchase or lease price, as indicated, for specified hardware. The specified hardware may be purchased at the option of the State. There are no guarantees of minimum or maximum purchase amounts. Offerors must specify the brand, model, and the technical specifications for the offered hardware. POS devices, magnetic card stripe readers, and PIN selection/change and card readers will only be obtained if the number of devices required by the State exceeds the device counts specified in Section 1.1.2 CPCM Pricing.
SCHEDULE 6: PER UNIT HARDWARE PRICES
| Description |
| Price Per Unit |
SNAP POS Terminal with Integrated PIN Pad
| Monthly lease price, including maintenance and supplies, per POS terminal |
| $ |
SNAP POS Terminal with Handheld PIN Pad
| Monthly lease price, including maintenance and supplies, per POS terminal |
| $ |
WIC POS Terminal with Integrated PIN Pad & Bar Code Reader
| Monthly lease price, including maintenance and supplies, per POS terminal |
| $ |
Single Function WIC POS Terminal with External, Handheld PIN Pad & Bar Code Reader
| Monthly lease price, including maintenance and supplies, per POS terminal |
| $ |
SNAP/WIC Wireless EBT-only Terminal
| Monthly lease price, including maintenance, communications, and supplies, per Wireless EBT-only POS terminal |
| $ |
Magnetic Stripe Card Reader Device
| Purchase Price per magnetic stripe card reader |
| $ |
PIN Selection/Change and Card Reader Terminal
| Monthly lease price, including maintenance, per PIN selection/change and card reader terminal |
| $ |
High Speed Embosser
| Purchase price per High Speed Embosser |
| $ |
| Monthly maintenance, including supplies, per High Speed Embosser |
| $ |
| Monthly lease price per High Speed Embosser including monthly maintenance and supplies |
| $ |
Schedule 7: EBT Fee for Service – Optional Services Offerors shall indicate their price for the specified EBT services. Offerors are required to offer and price these services. Other than the calls to the IVR/CSR in excess of base level of service calls, these services will be purchased at the option of the State. There are no guarantees of minimum or maximum purchase volumes.
SCHEDULE 7: EBT FEE FOR SERVICE
| Description of Service |
| Unit of Measure |
| Unit Price |
Calls to the IVR/CSR in excess of base level of service calls[footnoteRef:1] (refer to Attachment 2 Section 2.8 and Attachment 4 Section 1.15) [1: This is not an optional fee, but will apply to all WSEA states ]
ACH Fee: For direct deposit to client and provider bank accounts[footnoteRef:2] [2: This shall be a standard fee per ACH transaction regardless of whether the client has an associated EBT account. ]
One-time reissue of EBT Card Base (refer to Attachment 2 Section 2.5)
Professional Services in excess of 300 hours per year for each State Program (SNAP/cash and WIC) (refer to Attachment 2 Section 2.17 and Attachment 4 Section 3.5)
Level II Disaster Services (refer to Attachment 2 Section 2.18)
Fees assessed to third party processors for processing adjustment requests
Onsite installation of EBT-only equipment
| WIC Level II certification – Full Certification Test |
| Per certification |
| $ |
| WIC Level II certification – Partial Certification Test |
| Per certification |
| $ |
Vendor Mobile AppWireless Stand-Beside POS Device
Other: (specify optional requirement and Unit of Measure)
Schedule 8: Increase or Decrease in CPCM - Optional Services Offerors shall specify the increase or decrease in the core CPCM (Offeror’s price specified in Schedule 2: Core CPCM Pricing) for the following optional EBT services. Offerors are required to offer and price these services. The services may be purchased at the option of the State and there is no guarantee of minimum or maximum purchase amounts. If there is no change to the CPCM for the optional service, the incremental CPCM increase/decrease should be listed as zero. These items can be added or removed during the life of the contract.
SCHEDULE 8: EBT OPTIONAL SERVICES
| Optional Service or Service Improvement Description |
| Incremental CPCM Increase (+) OR Decrease (-) |
Interpretive Services for CSR support for languages in addition to English and Spanish (increase in the core CPCM)
Increase number of base level professional services hours to 400 per year (increase in the core CPCM)
State printed training materials supplied by the EBT Contractor (decrease in the core CPCM)
Eliminate EBT Contractor provided training materials (decrease in the core CPCM)
Provide Client Training Digital Media (increase in the core CPCM)
Provide ADA Compliant client training materials
Eliminate card sleeve (decrease in the core CPCM)
Issue all new and replacement cards over the counter (decrease in the core CPCM)
Customer services for WIC only available during business hours (8:00 am to 6:00 pm) local time (decrease in the core CPCM)
Other: (specify optional requirement and increase or decrease in the core CPCM)
Schedule 9: Optional Disaster Cards – Vault Card and PIN Stock (SNAP Only) Offerors shall specify a unit cost per card/PIN for order quantities specified.
SCHEDULE 9: VAULT CARD AND PIN STOCK PRICING
| Required Number of Vault Cards and Pre-Assigned PINs |
| Unit Cost per Card/PIN |
1–10,000 cards/PINs
10,001–20,000 cards/PINs
20,001–40,000 cards/PINs
> 40,000 cards/PINs
Schedule 10: Optional Financial Remedies At the option of each State, financial remedies in the form of liquidated damages may be included in a State’s contract with the selected Contractor. Refer to Attachment 2 Section 3.4 -Contract Performance Requirements and Attachment 4 Section 3.3.
SCHEDULE 10: OPTIONAL FINANCIAL REMEDIES
| State |
| Incremental CPCM Increase Per State SNAP/Cash Program |
| Incremental CPCM Increase Per State WIC Program |
Schedule 11: Optional Branded Debit Card Fees As specified in Attachment 2 Section 2.14, the States may elect to provide cash benefits via a branded debit card product. In Schedule 10, the Offeror shall disclose any fees that may be charged to the clients for the use of the card, the account and any provided standard or option services. If no fee will be charged, the unit price shall be designated as $0.
SCHEDULE 11: OPTIONAL BRANDED DEBIT CARD FEES
| Description of Service |
| Unit of Measure |
| Unit Price |
| Initial Card Issuance |
| Per card |
| $ |
| Card Replacement |
| Per card |
| $ |
| Monthly Account Fee |
| Per account |
| $ |
| POS Transaction Fees – including cash back |
| Per transaction |
| $ |
| ATM Withdrawal Transaction Fee |
| Per transaction |
| $ |
| ATM Balance Inquiry Fee |
| Per transaction |
| $ |
| ATM Decline Fee |
| Per transaction |
| $ |
| Cash Withdrawal at Teller Window Fee |
| Per withdrawal |
| $ |
| Transfer of Funds Fee |
| Per transaction |
| $ |
| Foreign (out of country) Transaction Fee |
| Per transaction |
| $ |
| Customer Service – IVR Balance Inquiry |
| Per inquiry |
| $ |
| Customer Service – Other IVR menu services |
| Per inquiry |
| $ |
| Customer Service – CSR Inquiry |
| Per inquiry |
| $ |
| Customer Service – Unlimited Web Access |
| Per month |
| $ |
| Statement Fees |
| Per Statement |
| $ |
| Statement Replacement |
| Per Statement |
| $ |
| Monthly Inactivity Fee |
| Per month |
| $ |
Other:
Other:
Other:
Schedule 12: WIC Stand-Beside POS Merchant Leasing Costs These per device costs shall be made available to merchants who choose to lease equipment through the EBT Contractor.
SCHEDULE 12
| Monthly Cost Per Unit |
| Monthly Operation/ Processing Costs |
Single-Function Stand-Beside POS Device (Vendor Leased)
Multi-Function Stand-Beside POS Device (Vendor Leased)