Electronic Benefit Transfer (EBT) Services

The Arizona Master Agreement CTR060124, awarded to Fidelity National Information Services (FIS), provides comprehensive Electronic Benefits Transfer (EBT) services for multiple government assistance programs. The contract covers Supplemental Nutrition Assistance Program (SNAP), cash benefits, and Women, Infants, and Children (WIC) programs, enabling electronic benefit delivery across multiple jurisdictions. Key services include card production and management, transaction processing, customer support, retailer management, settlement and reconciliation, and system security. The EBT system supports various benefit types, including standard monthly benefits, Pandemic EBT, and Summer EBT programs, with capabilities for multiple languages, mobile applications, and advanced technological integrations.

The contract was awarded by the Arizona Department of Economic Security (ADES) on January 27, 2023, with a performance period from January 1, 2023, to December 31, 2028. As part of the Western States Electronic Alliance (WSEA), the master agreement covers nine jurisdictions: Alaska, Arizona, Colorado, Guam, Hawaii, Idaho, Nebraska, Washington, and Wyoming. The contract is structured with a Cost Per Case Month (CPCM) pricing model and includes provisions for transition services, hardware leasing, optional branded debit card services, and professional support. The total contract value includes implementation fees, transaction processing costs, and optional service fees, with specific pricing tiers based on the number of active cases across participating states.