Attachment A-3 Statement of Work for Staff Safety Training.pdf

ATTACHMENT: A-3

PART IV STATEMENT OF WORK

A. BACKGROUND

The Court Services and Offender Supervision Agency (CSOSA) is an independent federal executive branch agency responsible for supervising adults on probation, parole, and supervised release in the District of Columbia.

Within CSOSA, the Office of Community Supervision and Intervention Services (OCSIS) oversees the supervision activities carried out by Community Supervision Officers (CSOs).

CSOs supervise individuals in agency offices, in the community, and within offender residences.

Their duties include case management, compliance monitoring, field supervision, and coordination with treatment providers and community partners.

CSOs are unarmed and do not possess arrest authority. Their work routinely requires interaction with individuals who may have histories of violence, mental health instability, substance use, or hostility toward supervision conditions. Nationally, probation and parole officers have experienced serious injury and homicide while performing their duties.

CSOSA has identified the need to strengthen and sustain officer safety training that reinforces situational awareness, communication and de-escalation techniques, defensive tactics, and critical incident response skills appropriate for unarmed community supervision personnel.

To address this need, CSOSA requires annual, scenario-based officer safety training designed to reinforce perishable tactical skills, decision-making under stress, and coordinated response in high-risk environments

B. SCOPE OF WORK

The Government requires delivery within a structured consecutive workweek (Monday–Friday business days) training block, unless otherwise approved by the Contracting Officer Representative (COR). The structure must support CSOSA’s policies and annual training completion for all CSOs while maintaining operational continuity. The Contractor shall deliver the T4T in a manner that prepares CSOSA trainers to support immediate delivery of CSO OST.

T4T graduates shall be ready to serve as observers/assistants during the first training iterations delivered by the Contractor and to provide structured observation and feedback using the approved tools and methods. CSOSA reserves the right to move training to an alternate location within the DMV area with 48 hours’ advance notice of a scheduled training session.

The anticipated annual delivery window is September 1 through October 31 of each performance year, subject to Government confirmation. All services shall be held at CSOSA facilities, locations (TBD) within the DC area.

C. OBJECTIVES

CSO Officer Safety Training (CSO OST) Objectives: The Contractor shall design and deliver training that enables CSOs to demonstrate competency under simulated operational conditions.

1. Situational Awareness: Ability to identify and appropriately respond to officer safety threats in simulated office, field, and home-visit scenarios.

a. Identification of observable environmental or behavioral risk indicators.

b. Verbal articulation of identified threats.

c. Tactical adjustment consistent with CSOSA policy (e.g., repositioning, cover utilization, exit strategy, panic alert activation).

d. Situational Awareness scenarios shall logically transition into de-escalation decision-making as part of progressive scenario development.

2. De-escalation and Communication: Apply CSOSA de-escalation policy and techniques during escalating role-play scenarios.

a. De-escalation scenarios shall logically transition into Use-of-Force decision-making as conditions escalate.

3. Use-of-Force Decision-Making: Include CSOSA policy and officer safety and defensive tactics training practices applicable to unarmed community supervision personnel during progressive aggressive role-player scenarios, including but not limited to:

a. Encroachment or closing distance

a. Empty-hand assaults

b. Armed threat simulations

c. Entrapment or environmental obstruction

d. Verbally justify force decisions following scenario completion.

4. Oleoresin Capsicum (OC): Spray training shall include decision-making and performance expectations consistent with CSOSA policy, including:

a. Transition from de-escalation to force

b. Verbal warnings

c. Retrieval of training/inert device under stress

d. Accurate simulated deployment

e. Immediate reassessment and tactical adjustment

5. Defensive Tactics and Escape: Defensive tactics consistent with CSOSA policy and prior agency training.

a. Transition from failed de-escalation or OC deployment to defensive engagement.

b. Protection of vital areas during spontaneous assault.

c. Breaking holds and creating space.

d. Tactical retreat and escape from confined environments.

e. Communication under stress.

Instruction shall maintain continuity with CSOSA’s established defensive tactics framework.

6. First Aid / Self-Aid / Buddy-Aid: Demonstrate officer survival actions during stress-induced injury scenarios, including:

a. Movement to cover or concealment prior to treatment when appropriate.

b. Application of hemorrhage control techniques consistent with Stop-the-Bleed principles.

c. Self-aid and buddy-aid interventions under time pressure.

d. Clear communication with emergency services during simulated 911 calls.

e. Reflect prioritization of officer survival and scene safety.

7. Critical Incident Response: Demonstrate effective radio communication under stress conditions.

a. Produce a brief written or verbal incident articulation that is coherent, policy-aligned, and fact-based.

b. Identify and apply at least one physiological stress regulation technique during scenario debrief.

8. Train-the-Trainer (T4T) Objectives: The T4T session shall prepare CSOSA staff to deliver, observe, coach, and maintain fidelity of the CSO OST curriculum, to include but not limited to:

a. Instructional Model Mastery

b. Accurately explain course flow, learning objectives, safety controls, and evaluation standards.

c. Facilitation Competency

d. Conduct at least one evaluated instructional segment (e.g., briefing, scenario setup, debrief) meeting rubric-defined standards.

e. Safety Command Presence

f. Demonstrate ability to control scenario progression and enforce stop procedures.

g. Coaching and Feedback Skill

h. Provide structured performance feedback using the approved evaluation rubric

(what occurred, impact, correction).

i. Transition Readiness

j. Participants shall be prepared for immediate assignment to CSO OST 1–7 deliveries as observers, role players, and assistant instructors in support of Contractor facilitators.

k. Progressive facilitation capability shall be demonstrated during the T4T session.

The Contractor shall define a minimum proficiency for T4T completion. Participants not meeting threshold shall receive documented feedback and identified development needs.

a. Coordinate delivery schedules with the COR.

b. Submit required materials in advance of each session.

c. Debrief methodology. The Contractor shall deliver a debrief to each T4T participant to disclose what they believe they did well as new trainers per the contractor identified minimum proficiency standards, what they believe they can improve upon.

The contractor will deliver the T4T participant verbally and in writing confirmation of what they did well plus things the contractor noted that the T4T participant did not mention along with confirmation on what the T4T participant could improve upon and additional things they did not mention for ongoing improvement.

D. REQUIREMENTS

The Contractor shall provide all labor, management, supervision, equipment (such as mats, protective gear, etc.), materials, and tools, required to perform all services outlined in this SOW and all attachments identified herein. The Contractor shall reduce the environmental impacts of work performed under this purchase order by using to the maximum extent, environmentally sound practices, processes and/or respective professional organization addressing ethical assessment practices.

The Contractor shall:

1. Review CSOSA-provided incident data, policy, and operational context prior to finalizing instructional design to ensure training reflects current agency risks and field realities.

2. Design training using a structured instructional design methodology (e.g., Analysis, Design, Development, Implementation, and Evaluation ADDIE instructional design mode or equivalent), including:

a. Defined learning objectives

b. Skill scaffolding progression

c. Structured repetition model

3. Develop scenario-based exercises that:

a. Progress from controlled to dynamic conditions

b. Integrate decision-making and articulation components

c. Require observable behavioral performance

4. Implement structured debriefs following each scenario cycle to reinforce learning transfer.

5. Incorporate stress exposure elements (e.g. controlled scenario elements that simulate time pressure, verbal confrontation, or decision-making under stress consistent with officer safety training) that are graduated and appropriate to unarmed supervision personnel.

6. Deliver T4T with embedded instructor validation and proficiency scoring.

7. Maintain instruction and evaluation consistency across all iterations.

E. DELIVERABLES

The Contractor shall provide all materials, operationally relevant, and suitable for replication by CSOSA personnel. The COR will inspect services and deliverables and provide written notice of acceptance or required correction consistent with the contract inspection provisions. Prior to each delivery iteration, the Contractor shall provide the COR with the final instructor/facilitator materials planned for use in that iteration sufficiently in advance to support Government review, as coordinated with the COR.

Item Deliverable Name Deliverable Content Recipients Receipt

Timeframe Receipt Method

Kickoff Meeting Participation and Meeting Minutes

Participation in a kickoff meeting with the Government to review project scope, schedule, roles, and communication procedures. Written meeting minutes summarizing discussion items, action items, and decisions.

COR

Kickoff meeting within 10 calendar days of contract award.

Meeting minutes submitted within five

(5) business days after the meeting.

Electronic submission (email or Government-approved file sharing platform).

2 Comprehensive Training Plan

Training Plan describing the Contractor’s proposed training structure and approach for delivering the CSO Officer Safety Training program.

The plan shall address training objectives, course structure, scenario progression, participant evaluation approach, instructor preparation, safety considerations, and quality assurance controls.

COR

Within 30 calendar days after contract award.

Electronic submission (email or Government-approved file sharing platform).

Train-the- Trainer (T4T) Proficiency Verification Summary

Documentation demonstrating completion of the T4T session.

Deliverable shall include a skills checklist or evaluation rubric aligned to T4T objectives and a summary identifying participant

COR

Within five

(5) business days after completion of the T4T session.

Electronic submission (email or Government-approved file sharing platform).

Timeframe Receipt Method completion status and any recommended follow-up coaching.

4 Draft Training Materials

Draft versions of training materials to be used during OST delivery, which may include facilitator guides, participant materials, scenario outlines, and evaluation instruments.

COR

Within 45 calendar days after contract award.

Electronic submission (email or Government-approved file sharing platform).

5 Final Training Materials

Finalized training materials incorporating Government feedback. Materials shall support delivery of the CSO Officer Safety Training program.

COR

Within 60 calendar days after contract award or prior to the first training delivery, whichever occurs first.

Electronic submission (email or Government-approved file sharing platform).

Training Materials (Electronic and Hardcopy)

Training materials required to support course delivery.

Materials may include facilitator guides, participant materials, scenario documentation, and training evaluation instruments.

COR and Training Participants

Prior to the first training session.

Electronic files and printed materials provided during training delivery.

7 Attendance Documentation

Participant attendance rosters documenting course participation for each training session delivered under the contract.

COR

Within five

(5) business days following each training session.

Electronic submission (email or Government-approved file sharing platform).

Training Evaluation Deliverables

Training evaluation documentation summarizing

COR

Within ten

(10) business days

Electronic submission (email or

Timeframe Receipt Method participant outcomes.

Deliverable may include evaluation rubrics used during training, participant completion status, and summary observations regarding participant proficiency and training effectiveness.

following completion of the training cycle.

Government-approved file sharing platform).

9 Certificates of Completion

Certificates issued to participants who successfully complete the CSO Officer Safety Training course.

Training Participants and COR (copy)

Upon completion of each training session.

Electronic distribution to participants;

copy provided to COR electronically.

Instructor / Facilitator Materials for Delivery Iteration

Final instructor and facilitator materials planned for use during each training delivery iteration.

Materials may include facilitator guides, scenario instructions, presentation materials, and supporting instructional documentation used during the training session. As well as mats, protective gear, etc.

COR

Prior to each training delivery iteration, sufficiently in advance to allow Government review, as coordinated with the

COR.

Electronic submission (email or Government-approved file sharing platform).

Post-Delivery Review Participation

Participation in post-delivery review meetings requested by the COR to discuss training delivery outcomes, observations, and recommendations for future training cycles.

COR

As requested by the COR following completion of training delivery or training cycle.

Meeting participation (virtual or in person);

summary notes submitted electronically if requested by the COR.

Timeframe Receipt Method

The Contractor shall provide brief summary notes of key discussion points and any recommended adjustments if requested by the

COR.

F. KEY PERSONNEL

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services and qualified personnel as needed to perform this SOW. At a minimum, the following contractor personnel are required for service delivery:

a. Project Manager responsible for training coordination and for ensuring instructors are qualified, with

b. Minimum of four (4) trainers to deliver training.

G. GOVERNMENT FURNISHED PROPERTY AND INFORMATION

CSOSA will provide access to workspace, computers, IT network and training facility within the DMV area. In addition, standard audio-visual equipment; Agency scenarios and relevant policy materials; attendance rosters, evaluation forms to be used to develop sign-in sheets and minimum questions required on evaluation.; Contractor to use this to deliver completed sign in sheets and evaluation results. basic training supplies (e.g., markers, tape, writing pads) subject to availability; Access to copier/duplication services for urgent training needs, subject to facility availability; An assigned host/point of contact for facility access and logistical coordination, as available; and breakout room/space as available; Provide agency scenarios, policies, and relevant internal guidance to inform training development and

H. CONTRACTOR FURNISHED PROPERTY and INFORMATION. The Contractor shall provide all material and equipment (or other technology), the Government does not provide, which is necessary as identified in this SOW, such as instructional personnel required to safely execute training; scenario props, consumables, PPE, role-player protective gear, and instructional aids.

I. SECURITY AND SAFETY REQUIREMENTS

Due to the physically intensive and scenario-based nature of this training, the Contractor shall implement and document safety controls including:

• Mandatory safety briefings prior to each session. Safety briefings shall be conducted for all participants prior to physical training activities and shall include explanation of training rules, protective equipment requirements, and emergency stop procedures.

• Written safety protocols for defensive tactics and simulated force scenarios.

• Clearly defined stop procedures and instructor intervention authority.

• Appropriate personal protective equipment (PPE).

• Instructor-to-participant ratios sufficient to ensure safe execution.

• A documented medical response plan.

• Incident reporting procedures for any training-related injury.

• Conduct documented safety briefings prior to all physical engagement.

• Establish instructor authority to immediately halt unsafe activity.

• Maintain instructor-to-participant ratios sufficient for real-time intervention.

• Immediately notify the COR of any safety incidents.

• Provide written documentation of any training-related injury

• Instruction shall remain consistent with CSOSA Use of Force policy and continuity requirements.

• No live weapons are permitted in the training environment.

• All physical engagements shall adhere to recognized law enforcement defensive tactics training safety practices applicable to scenario-based training environments.