Attachment 6 Quality Assurance Surveillance Plan (QASP).docx

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Attached to
Patient Grounds Transportation
Solicitation number
36C25623Q0998
Issued by

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This document is a Quality Assurance Surveillance Plan (QASP) for a patient transportation services contract. The QASP defines performance standards for requirements outlined in the Performance Work Statement such as duty hours, response times for pickups, reporting, and incident notification. Acceptable Quality Levels range from 95-100% for the various requirements, and surveillance methods include call logs, customer complaints, manifests, and verification of report and incident documentation. Contract Discrepancy Reports will be issued for performance below AQLs and require the Contractor to provide an improvement strategy within 5-10 business days depending on the issue. The related federal contract opportunity is solicitation number 36C25623Q0998 for patient grounds transportation services through the Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16.

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Other files

File Type Posted
36C25623Q0998 0001.pdf PDF
Attachment 1 Bay County FL WD 2015-4559 Rev 22 dated 12-27-2022.pdf PDF
S02 36C25623Q0998.pdf PDF
Attachment 2 Escambia County FL WD 2015-4561 Rev 22 dated 12-27-2022.pdf PDF
Attachment 4 Mobile County AL WD 2015-4605 Rev 19 dated 12-27-2022.pdf PDF
Attachment 9 Contractor Certification of Compliance with Immigration and Nationality Act of 1952.docx DOCX document
Attachment 3 Harrison County MS WD 2015-5147 Rev 20 dated 12-27-2022.pdf PDF
Attachment 10 Notification of Compliance with Insurance Requirements.docx DOCX document
Attachment 5 Okaloosa County FL WD 2015-4531 Rev 22 dated 12-27-2022.pdf PDF
Attachment 7 List of Past Performance References.docx DOCX document
Attachment 8 Past Performance Questionaire.docx DOCX document
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PERFORMANCE STANDARDS AND QUALITY MEASUREMENTS

1. Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance shall be by random inspection.

2. The QASP and its performance objectives are as follows:

PWS Location

Performance Objective
Performance

Standard

Acceptable Quality Level
Surveillance Method
Compliance
1.2, 1.3 and 1.7
Duty Requirements
Contractor is to adhere to the terms within this section.
95%
1. Daily monitoring

2. Random monitoring

3. Valid customer complaints

4. Patient/passenger manifest.

5. Call logs Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR) shall be issued for performance below the AQL. The Contractor shall have five (5) business days to provide a response that includes an improvement strategy for addressing the issues.

1.7.4
Response Time Requirement
The Contractor shall pick-up and deliver in the specified time periods.
95%

1. Call log and response time noted upon arrival for pick-up.

2. Valid customer complaints.

Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR) shall be issued for performance below the AQL. The Contractor shall have five (5) business days to provide a response that includes an improvement strategy for addressing the issues.

1.8
Reporting

Requirement

Contractor shall provide document the specific transportation services that were provided by the contractor for beneficiaries
100%
Report submission time each month.
Below AQL, a Contract Discrepancy Report (CDR) shall be issued for performance below the AQL. The Contractor shall have five (5) business days to provide a response that includes an improvement strategy for addressing the issues.
1.8.1
Submittal of Monthly Invoice
Contractor shall provide a complete and accurate invoice.
100%
Submittal of completed invoice upon completion of monthly transportation.
Below AQL, a Contract Discrepancy Report (CDR) shall be issued for performance below the AQL. The Contractor shall have five (5) business days to provide a response that includes an improvement strategy for addressing the issues.
1.10.2.
Incident Reports
Contractor shall adhere to the immediate notification of any event after they have occurred.
100%
Verification of incident occurrence to time written report is submitted to the COR.

Police and/or Witness Reports.

Below AQL, a Cure notice shall be issued. The Contractor shall have ten (10) days to provide a response that includes an improvement strategy for addressing the issue.

File details come from the government source that posted it. Updated .