Attachment 6 - Customer Satisfaction Survey.doc

DOC document 85 KB Posted

Attached to
Amendment 0001 to Parking Lot Lighting Replacement Project at FAA's Guam Air Traffic Facility in Barrigada, GUAM
Solicitation number
697DCK-24-R-00360
Issued by

About this file

Written by GovTribe AI ·

This document is a Customer Satisfaction Survey for a Federal Aviation Administration (FAA) contract opportunity to provide construction services to replace parking lot lighting at the FAA's air traffic facility in Barrigada, Guam. The survey is intended to collect past performance information on contractors and their key personnel to assist the FAA in selecting a contractor for the project.

The contract opportunity is a small business set-aside under NAICS code 238210 - Electrical Wiring Contractors, with an estimated project value between $150,000 and $300,000. The key project requirements include providing and furnishing all materials, labor, equipment, transportation, and services to remove and replace the parking lot lights, poles, lighting controls, and electrical wires. Important dates include a site visit on May 1, 2024, questions due by May 17, 2024, and offers due by May 29, 2024.

View the file

Other files

File Type Posted
697DCK-24-R-00360 Amendment 0001 Q-As.pdf PDF
Attachment 4 - REFERENCE FAA Order 3900.19b.pdf PDF
RFO 697DCK-24-R-00360.pdf PDF
Attachment 5 - REFERENCE FAA-C-1217G.pdf PDF
Attachment 3 - REFERENCE Project Photos.pdf PDF
Attachment 1(a) - Drawings.pdf PDF
Attachment 2 - DB WD No. GU2024002 dated 1-5-20024.pdf PDF
Attachment 1 - Specifications.pdf PDF

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

SOLICITATION NO. 697DCK-24-R-00360

FEDERAL AVIATION ADMINISTRATION ACQUISITION ACTIVITY

Des Moines, WA The Federal Aviation Administration (FAA) is considering a contractor to provide construction services to replace parking lot lighting at FAA’s Air Traffic facility in Barrigada, Guam. As part of the solicitation process, we are collecting past performance information on contractors and their key personnel. This information will be used to assist the FAA in the selection of a contractor to complete the project. You have been listed as a past performance reference.

Please rate each of the criteria according to the following scale:

1
0 – 25% of the time
Strongly Disagree
PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde E-MAIL: cindi.tjelde@faa.gov

2
26 – 40% of the time
Disagree
3
41 – 55% of the time
Somewhat Disagree
4
56 – 70% of the time
Somewhat Agree
5
71 – 85% of the time
Agree
6
86 – 100% of the time
Strongly Agree

NA

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

RATER’S Name & Title

RATER’S Organization / agency

RATER’S TEL NO.

RATER’S E-MAIL ADDRESS:

CONTRACTOR’S NAME & ADDRESS

PROJECT TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

FORMCHECKBOX

FIXED PRICE

FORMCHECKBOX

COST + FEE

FORMCHECKBOX

COMPETITIVE

FORMCHECKBOX

NON-COMPETITIVE

FORMCHECKBOX

SET-ASIDE

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT
RATING
1
2
3
4
5
6
NA

1.

Contractor was able to manage project cost.

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

2.

Contractor was able to maintain project schedule (completed on time or early).

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

3.

Contractor adhered to all contract requirements

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

4.

Contractor was efficient in project coordination.

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

5.

Contractor utilized problem solving skills effectively when problems arose during the project.

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

6.

Contractor was able to follow specifications, regulations, and requirements (building codes, customer specific policy, etc.)

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

7.

Contractor made necessary changes or corrective work as necessary in a timely manner?

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

8.

Overall customer satisfaction

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX

Comments or additional information:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

File details come from the government source that posted it. Updated .