Attachment 6- Customer Satisfaction Survey - 697DCK-24-R-00042.pdf
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- Solicitation number
- 697DCK-24-R-00042
About this file
This customer satisfaction survey is for a janitorial and pest control services contract with the Department of Transportation Federal Aviation Administration. The incumbent contractor provided customer references to the FAA for a solicitation to provide janitorial and pest control services at four air traffic control facilities in Northern California. The survey asks references to rate the contractor's overall service, response time, problem solving, and on-site employee performance on a scale of excellent to unacceptable. References are to complete the survey by a specified date for inclusion in the evaluation of the contractor's past performance on the new solicitation numbered 697DCK-24-R-00042. The solicitation seeks janitorial and pest control services for the ZOA group in Oakland, and air traffic control towers in San Jose, Salinas, and Monterey, California.
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Text version
Customer Satisfaction Survey
697DCK-24-R-00042
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .