Attachment 5 -Statement of Work FSR Attachment A.docx

ATTACHMENT A: FIELD SERVICE REPRRESENTATIVE

1. Level Support Concept

1.1 The Contractor shall provide a qualified GE Aviation Systems LLC Field Service Representative (FSR) to supplement maintenance and repair, to troubleshoot, and to teach Government maintainers the R391 propeller system. The FSR shall provide full-time on-site coverage to meet scheduled mission requirements, for which FSR support is required. The FSR will be assigned to the (USCG), Aviation Logistic Center in Elizabeth City, North Carolina to support the USCG requirement to maintain the Dowty R931 propeller system. The FSR will travel, primarily as directed by the USCG, to Kodiak AK, Barbers Point HI, Sacramento CA, Clearwater FL, and any additional locations if necessary to perform propeller maintenance and on the job training. The FSR is to perform tasks as outlined under Section 8 and 12 of Attachment A or other task as required in the maintenance of the R931 propeller systems.

1.2 The USCG personnel maintain the propeller at the O-Level in accordance with the approved maintenance concept as described in the HC-130J/C-27J Organizational Maintenance Manual Set (OMMS). This support includes servicing, troubleshooting, scheduled and unscheduled maintenance actions.

2. Trademark Rights

The Contractor shall not assert any claim, in any jurisdiction, based on trademark or other name or design-based causes of action that are based on rights the contractor believes it has in the term HC-130J s (the “Designation(s)”), against the Government or others authorized by the Government to use the Designation(s) (including the word(s), name, symbol, or design) acting within the scope of such authorization (i.e. claims for trademark infringement, dilution, trade dress infringement, unfair competition, false advertising, palming off, passing off, or counterfeiting). Such authorization shall be implied by the award of a Government contract to any party for the manufacture, production, distribution, use, modification, maintenance, sustainment, or packaging of the products and services identified under this contract, and the scope of such implied authorization is defined as the use of the Designation(s)in performance under such contract by the prime contractor and its subcontractors and suppliers at any tier. In all other cases, the scope of the authorization will be defined by the Government in writing.

3. Site Operations Requirements

The FSR shall perform all duties required to assist USCG personnel in maintaining the R391 propeller and related components in accordance with GE Aviation Systems LLC and USCG process and procedures. The FSR shall assist in off-wing scheduled and unscheduled repairs, maintenance actions, preservation, and buildup of propellers and related systems. The FSR shall provide informal on-the-job training to USCG propeller maintenance staff, while supporting off-wing scheduled and unscheduled repairs, maintenance actions, preservation, and buildup of propellers and related systems.

4. FSR Qualifications

4.1 Exclusive understanding of the propulsion systems and their effect on the overall aircraft platforms

4.2 Have a minimum of five (5) years of experience maintaining or operating the GE Aviation Systems LLC propeller system

4.3 Have successfully completed the GE Aviation Systems LLC designated Contractor’s Training and Certification course

4.4 Be certified to perform and document maintenance and inspections in accordance with GE Aviation Systems LLC manuals, publications, and Service Bulletin (SB)

4.5 Have familiarity with the roles of relevant airworthiness authorities (FAA, USCG, etc)

4.6 Be a U.S. Citizen

4.7 Be able to operate under the FAA certification to provide certification of conformity of the propeller

4.8 The Contractor shall provide personnel with the ability to read, write, speak, and understand English fluently.

5. FSR Requirements

5.1 Investigate, advise and report on the disposition of difficulties arising from customer operation of propeller systems and components

5.2 Assist in determining if propeller and propeller related components should be removed for repair

5.3 Provide technical assistance in the resolution of field problems related to propeller assembly, disassembly, and maintenance in support of the O-Level propeller shop

5.4 Conduct hands-on-training for Government personnel in propeller related aircraft operation, maintenance, and safety proficiency

5.5 Assist the Government in the preparation of Product Quality Deficiency Reports (PQDRs) and Engineering Investigations (EIs)

5.6 Provide technical advice in the recovery of grounded aircraft. This assistance may require travel to the site of the grounded aircraft at the direction of the Contractor Representative

5.7 Perform investigations to resolve propeller–aircraft interface, technical publications, and support equipment issues and aid in the resolution of those issues

5.8 Investigate Over-and-Above Repairs. The investigation will attempt to identify causes and preventive actions. The government and Contractor will jointly work to implement corrective actions to reduce or eliminate future Over-and-Above Repairs. The Government will make pertinent unclassified maintenance records, operating records, and other data available to the Contractor for review

5.9 Perform maintenance on R391 propeller that is beyond the scope of the O-Level requirement. FSR may perform this maintenance to ensure the greatest on-wing time and availability of propeller with approval of the Government

5.10 Have unrestricted access to OEM data, specification, drawings and expertise with the authority to release updated OEM data as required to the Government

5.11 Have reach back to the OEM for continued flight where a maintenance condition exist outside the scope of standard maintenance

5.12 Conduct on-site classroom and hands-on training for Government personnel in aircraft operation, maintenance and safety proficiency as required by the Government

5.13 GE Aviation Systems LLC will supply a quarterly report of FSR activity

6. Removal or Replacement of Personnel

6.1 Removing Contractor Employees for Misconduct/Non-Performance/Security Reasons The KO may, at their sole discretion, direct the Contractor to remove any Contractor employee from performance of contract work for any contract related matters such as misconduct or non-performance. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the task order. The KO will provide the Contractor with a written explanation regarding any conduct, performance issues, or concerns of an employee.

6.1.1 The Government also has the right to request removal or replacement of Contractor personnel for any other reason not stated herein, provided that the KO has given written notice to the Contractor a minimum of thirty (30) calendar days prior to the effective date, unless the removal is for violation of a policy or regulation that makes immediate removal necessary.

6.2 Replacement of Personnel

The Contractor shall be permitted a period not to exceed fourteen (14) calendar days to replace personnel, whether the requirement for removal or replacement of personnel is at the request of the Government or the Contractor. It is recognized that when replacements, transfers, and reassignments of Contractor personnel are made for the convenience of the Contractor, all costs incurred shall be at Contractor’s expense. Replacements, transfers, and reassignments of Contractor personnel are deemed to be at the convenience of the Contractor when:

· Replacement of Contractor personnel is required because of voluntary or involuntary termination of employment with the Contractor.

· Contractor personnel are incapacitated due to injury or illness for a period in excess of thirty (30) days, or the death of Contractor personnel.

· Replacement or transfer of Contractor personnel is initiated at the request of the Contractor.

· Replacement or transfer of Contractor personnel is required due to termination of the task order for default.

6.3 Evaluation of Requirements upon Removal of Personnel

In the event that personnel are removed by either the Government or the Contractor, the USCG will evaluate the position and make a determination on whether or not a need still exists for that position. In the event that the USCG decides not to replace the position at that time, the USCG will inform the Contractor in writing. If there is a need to fill the position at a later date, the Contractor will be notified and the procedures for replacement of personnel will be applicable.

6.4 Proposal of Contractor Employees Previously Removed

The Contractor shall request approval from the KO, in writing prior to proposing as an employee under this task order, any potential Contractor employee that has previously been removed from any Government task order or contract at the direction or request of the Contracting agency. The request shall include an explanation for the previous removal(s), Contractor's plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the Government of granting approval.

7. USCG O-LEVEL PROPELLER MAINTENANCE TASKS

FSR shall assist with Maintenance Tasks:

8. Service Action Compliance

The FSR shall provide R391 Propeller maintenance, flight line, and Organizational-level implementation of SBs, and Technical Directives (TD), for which FSR support is required.

9. Facilities

The FSR shall have access to both office space and workspace to carry out maintenance as required. The FSR will be granted access to USCG facilities. This includes the FSR’s use of facilities, office space, desks, lockable storage cabinet, access to phone lines, the USCG Network via a WSIII, Government-provided commercial internet for access of OEM websites via company provided computer, and appropriate storage and maintenance area for the FSR to perform his/her responsibilities. For any requirements which are not explicitly met within the framework of the existing facilities, solutions which have been mutually agreed upon by the Contractor and the Government may be utilized to satisfy the requirement.

10. Travel

The FSR will travel as directed by the USCG to Kodiak AK, Barbers Point HI, Sacramento CA, Clearwater FL, and any other locations as required by the USCG to perform propeller maintenance and on the job training. All travel must be requested by the USCG and approved by GE Aviation Systems LLC. Current year General Services Administration (GSA) per diem rates will apply to all travel requests. Documentation as required by area, such as visas, work and residence permit, necessary immunizations, training, transportation, lodging, and additional labor costs, if applicable, will be negotiated prior to travel, if not covered by the established per diem rate.

11. The FSR shall present a professional appearance appropriate for the position held. The FSR will be issued a Government Identification (ID) badge as part of the orientation process. The Government ID badge shall be returned to the Contracting Officer’s Representative (COR) upon employee dismissal or completion/termination of the contract. Failure to return Government ID may result of non-payment of the final invoice for that employee. The FSR shall wear the Government ID badge at all times when performing work under this contract at a Government site. Unless otherwise specified in the contract, the FSR shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a Foreign Object Debris (FOD) hazard.

12. The FSR shall comply with all local base regulations, instructions, directives, orders, and special procedures as promulgated by the Commanding Officers of the USCG units where work is being accomplished as applicable to this SOW. The FSR’s conduct shall not reflect discredit on the United States or the USCG.

13. Vehicle Registration and Parking

The Government will not permit access to the installation without proper vehicle identification. Evidence of a valid driver's license, vehicle registration card, state safety inspection certification, Government-provided ID card, and proof of insurance are required. Motorcycle owners/operators shall comply with all installation requirements. Contractor employees shall maintain insurance on all privately owned vehicles (POVs) brought on the installation property; the Contractor shall maintain insurance on all Contractor-owned vehicles brought on the installation property to include rental vehicles. The Contractor and its employees shall conform to state and federal driving regulations and any applicable USCG regulations. All Contractor employees shall utilize available parking on a first come-first served basis. The Contractor and its employees shall abide by installation parking regulations and park only in designated and marked areas.

14. The Contractor shall provide to the COR the name of the FSR prior to the contract start date. The Contractor shall be responsible for employee background check (criminal and financial) for the FSRs requiring admission to USCG facilities and having access to the Asset Maintenance Management Information System (AMMIS) or the Asset Logistics Management Information System (ALMIS) or other USCG systems to perform work under this contract. In accordance with Coast Guard Acquisition Procedures (CGAP), Contractors shall comply with the following policy for a common identification standard for federal employees and contractors, CGAP SUBCHAPTER 3004.1301-90 Trusted Associate Sponsorship System (TASS) found in the Addendum to FAR Clause 52.212-4.

15. Government System Access

The Government will provide instructions and access to systems required for performance of the contract on the condition that the FSR meets all requirements specified in this SOW and the terms and conditions of the contract.

16. Contractor Employee Background Investigation

16.1 In the interest of safeguarding the welfare of the American people, it is required that all persons privileged to be employed in the departments and agencies of the United States Government shall be reliable, trustworthy, of good conduct and character, and of complete and unswerving loyalty to the United States. Regulations require a background investigation to be conducted on each Federal employee, contractor, and military member. The scope of the investigation will vary, depending on the nature of the position and degree of harm that could be caused by the individual in that position. Requirements to be investigated for the purpose of a suitability determination apply whether or not the position requires a security clearance to have access to classified information.

All persons must be properly investigated and favorably adjudicated to hold a position as a Federal employee, consultant, volunteer, contractor or military personnel. The scope and type of background investigation varies depending on the duties and access requirements for the position, as does the amount of time it takes to be completed.

This contract requires the contractor employee applicant to have a Tier 1 Level or higher background investigation completed without unfavorable adjudication in order to obtain a CAC.

16.1.1 The following background investigations meet or exceed the requirements for obtaining a CAC, providing the contractor employee applicant has not had a break in Federal Support Services for 24 months or more:

· Background Investigation (BI)

· Single Scope Background Investigation (SSBI)

· Minimum Background Investigation (MBI)

· Limited Background Investigation (LBI)

· Single Scope Background Investigation – Periodic Reinvestigation (SSBI-PR)

· Phased Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR)

· Periodic Reinvestigation (PRI)

· National Agency Check with Written Inquiries (NACI)

· Child Care NACI (CNACI)

· Access NACI (ANACI)

· National Agency Check with Local Agency and Credit Checks (NACLC)

· Periodic Reinvestigation-Secret (PRS)

· Tier 1

· Tier2

· Tier 2R

· Tier 2RS

· Tier 2S

· Tier 3

· Tier 3R

· Tier 4

· Tier 4R

· Tier 5

· Tier 5R

16.1.2 Background Investigation Procedures for Contractor Employees Already Possessing Acceptable Previous Background Investigation If the contractor employee applicant meets the requirements in SOW Sections 15.1 and 15.1.1, the contractor shall verify the investigation on company letterhead and email it to ALC-ContractorBI@uscg.mil, the subject line shall read, "Background Check Verification".

The contractor shall obtain a copy of the template to be used to verify the investigation on company letterhead by submitting an email request to ALC-ContractorBI@uscg.mil. The contractor will receive the template via email in response to the email request. The investigation verification must be submitted using the template provided, otherwise it will not be accepted.

16.1.3 Procedures for Initiating a Background Investigation

If the contractor employee applicant does not have a previous background investigation that meets the requirements in SOW Sections 15.1 and 15.1.1, the Contractor employee applicant shall follow the procedures stated herein for initiating a background investigation.

16.1.3.1 Initiate a Tier 1 Background Investigation

The contractor shall send a password protected email to ALC-ContractorBI@uscg.mil, the subject line shall read "Initiate Background Check". The password shall be provided in a separate email.

The email shall contain the following information for the proposed contractor employee applicant. A template containing the required information is available for use and may be requested by emailing ALC-ContractorBI@uscg.mil. Use of the available template is not required.

· First, Middle and Last Name (indicate if there is no middle name)

· Social Security Number

· Date of Birth

· City of Birth

· State of Birth

· County of Birth

· Country of Birth

· Email Address

· Telephone Number

· Driver’s License Number and State

· Contract Number

· Contract Period of Performance, Start Date, and Expiration Date

· Job/Position Title

· Proposed Start Date

· Company Name

· Company Address

· Company Telephone Number

· USCG Contracting Officer’s Name and Telephone Number

· COR Name and Telephone Number

16.1.3.2 Complete National Background Investigation Services (NBIS) E-App National Background Investigation Services E-App web based automated system is designed to facilitate the processing of standard investigative forms used when conducting background investigations for Federal security, suitability, fitness, and credentialing purposes. The E-App allows the user to electronically enter, update and transmit his/her personal investigative data over a secure internet connection to a requesting agency. Applicants can only access the NBIS E-App system if they have been invited to do so by an appropriate official at his/her sponsoring agency. Individuals cannot pre-apply for a security clearance, nor update his/her security questionnaire unless granted access by an appropriate agency official.

The information provided in SOW Section 15.1.3.1 will be used by the USCG ALC, Information Security Division, Standards and Security Branch to set-up an account for the applicant in NBIS. Once the applicant’s NBIS E-App account has been set-up, the USCG ALC, Information Security Division, Standards and Security Branch will send an invite via email notification to the applicant's email address. The contractor employee applicant will receive an email from the USCG ALC, Information Security Division, Standards and Security Branch detailing the information required and the steps to follow for completing the background investigation.

The applicant must complete an NBIS E-App online Questionnaire for Non-Sensitive Positions using the Standard Form SF-85. Once complete, the applicant shall submit the Standard Form SF-85 to the USCG ALC, Information Security Division, Standards and Security Branch by releasing the form as prompted in the process. The USCG ALC Information Security Division, Standards and Security Branch will then finish processing the NBIS E-App package.

16.1.3.3 Obtain Finger Prints

To obtain fingerprints, the contractor employee applicant will need to provide his/her driver's license or a Government issued identification.

The contractor employee applicant shall obtain fingerprints at one of the following locations:

· USCG Base Elizabeth City (Preferred Method) Located at: 1664 Weeksville Road, Building 63, Elizabeth City, NC 27909.

This office conducts fingerprints by appointment only and appointments can be scheduled Monday -Thursday between 0700 to 1130 and 1230 to 1500. The applicant will need to provide their driver's license or a Government issued ID. The fingerprints will be electronically submitted to the USCG Security Center.

· Local Sheriff’s Office The contractor employee applicant shall inform the Sheriff’s Office that the fingerprints are being conducted for a USCG background investigation. The applicant shall request three (3) copies of his/her finger prints which will be provided to them on an Applicant Fingerprint Form, Form FD-258. The applicant shall submit the FD-258 forms to the USCG ALC, Information Security Division, Standards and Security Branch located at 1664 Weeksville Road, Building 63 Elizabeth City, NC 27909. Once the fingerprints have been obtained, the USCG Base Elizabeth City will submit the Applicant Fingerprint Form, Form FD-258 to the USCG Security Center on behalf of the contractor employee applicant.

Once the fingerprints have been obtained, the USCG Base Elizabeth City will submit the Applicant Fingerprint Form, Form FD-258 to the USCG ALC, Information Security Division, Standards and Security Branch on behalf of the Contractor employee applicant.

16.1.3.4 Complete a Declaration for Federal Employment

The contractor employee applicant shall complete the Declaration for Federal Employment using Form OF-306.

16.1.3.5 Complete a Department of Homeland Security Credit Release Form The contractor employee applicant shall complete the Department of Homeland Security Credit Release Form using Form DHS 11000-9, if required.

16.1.3.6 Submittal of Background Investigation Supporting Documentation The following, completed documents shall be scanned as separate documents and emailed to ALC-ContractorBI@uscg.mil, the subject line shall read "Completed Security Package".

16.1.3.7 Final Steps of the Background Investigation

Once SOW Section 15.1.3.6 has been completed and submitted as specified herein, the USCG ALC, Information Security Division, Standards and Security Branch will compile the information and forms in NBIS and submit them to the USCG Security Center.

No further action is required of the applicant unless contacted by the USCG Security Center requesting a correction or additional explanation/information in response to the information previously submitted.

16.2 Receipt of Common Access Card (CAC) and an ALC Identification Badge After the completed background investigation package has been submitted to the USCG Security Center, and they report back with a Pre-Appt Granted via an E-mail or on a CGBI report the Contractor employee then and only then may start on the contract. That applicant will also be eligible to receive an ALC identification badge to enable them to enter their workspace.

16.2.1 Completion of an Automated Information Systems User Agreement The contractor employee applicant will be required to review and sign and date an Automated Information Systems User Acknowledgement. The Automated Information Systems User Acknowledgement is required to receive a CGOne computer account.

16.2.2 Receipt of a 30-day CGOne Computer Account

The USCG ALC, Information Security Division, Standards and Security Branch will submit a request to the USCG’s Centralized Service Desk located in St. Louis, Missouri for creation of the contractor employee applicant’s computer account.

The applicant will receive a temporary, thirty (30)-day CGOne computer account. If the temporary, thirty (30)-day CGOne computer account expires before the applicant’s Common Access Card is issued, the applicant will lose access to his/her CGOne computer account unless a waiver is approved.

16.2.3 Completion of Federal Cyber Awareness Training

The contractor employee applicant is required to complete Cyber Awareness Training within four (4) business days of receiving his/her CGOne computer account and annually thereafter. This training is accessed on the CG Portal. For contractor employee applicants not located on-site at the USCG ALC facility, the COR will coordinate with the USCG ALC, Information Security Division, Standards and Security Branch and notify the applicant as to how they will be required to complete the training.

16.2.4 Receipt of a CAC

The USCG ALC, Information Security Division (ISD), Standards and Security Branch will notify the contractor Point of Contact once the background investigation results are received. If the contractor employee applicant’s background investigation was favorably adjudicated the USCG ALC, Information Security Division, Standards and Security Branch will approve the applicant’s application and notify the applicant that may proceed to the nearest Rapids Office to obtain his/her CAC.

16.2.4.1 Accessing USCG Information Technology Resources

The contractor employee shall only access USCG information technology resources determined by the USCG to be necessary in support of this contract. Information technology resources include, but are not limited to: computer, networking, and telecommunications equipment; cabling; network and computer drives; network and computer software; software programs; and intranet and internet sites.

Any attempts by the contractor employee to gain access to information technology resources not explicitly authorized by the USCG is strictly prohibited. In the event of a violation or unauthorized use of information technology resources, the contractor employee’s access will be terminated. The contractor is solely responsible for time/delays and costs resulting from the contractor employee’s unauthorized use and termination of access.

17. Contractor employees shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

18. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by employees who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the on-site COR. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the on-site COR, re-key or replace the affected lock or locks and provide a copy to the on-site COR; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

19. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer or on-site COR.

20. RAPIDGate® Contractor Access to USCG Base Elizabeth City and ALC

20.1 USCG Base Elizabeth City is offering RAPID Gate as a voluntary access control solution. This voluntary program is available to new and existing contractor and/or service personnel who require routine access to USCG Base Elizabeth City and are not authorized to receive a DHS CAC.

20.2 RAPIDGate® allows for Access Privilege Management options:

20.3 The Contractor shall be responsible for all expenses related to obtaining RAPIDGate credentials for their employees.