Attachment 5 PPQ.pdf

Request for Proposal Attachment 5

Past Performance Questionnaire

The United States Agency for Global Media (USAGM) is requesting your assistance in assessing the performance history of Contractors who can provide qualitative and/or quantitative research services.

Your rating and comments will provide insight and assist in USAGM’s evaluation.

Return your completed questionnaire directly to Contract Specialist Demetrice Parker and Michelle Britton, via emails: dparker@usagm.gov and mbritton@usagm.gov.

Please return by: Please include the date that the agency wants these questionnaires returned.

Evaluator Information:

Company Name:

Company Address:

Your Name:

Title:

Dollar value of your current contract:

Please use the following definitions to assess contractor performance.

Past Performance Rating

Adjective Description

High Level Of Confidence

The Offeror’s recent and relevant past performance is very relevant to this acquisition; demonstrating very effective performance that would be fully responsive to contract requirements with contract requirements accomplished in a timely, efficient, and economical manner for the most part with only minor problems with little identifiable effect on overall performance. Based on the Offeror’s performance record, there is a high level of confidence that the Offeror will successfully perform the required effort.

Moderate Level of Confidence

The Offeror’s recent and relevant past performance is relevant to this acquisition, and it demonstrates effective performance; fully responsive to contract requirements; reportable problems, but with little identifiable effect on overall performance. Based on the Offeror’s performance record, there is a moderate level of confidence that the Offeror will successfully perform the required effort.

Low Level of Confidence

The Offeror’s recent and relevant past performance is at least somewhat relevant to this acquisition, and it meets or slightly exceeds minimum acceptable standards; adequate results; reportable problems with identifiable, but not substantial, effects on overall performance. Based on the Offeror’s mailto:dparker@usagm.gov mailto:mbritton@usagm.gov performance record, there is a low level of confidence that the Offeror will successfully perform the required effort. Changes to the Offeror’s existing processes may be necessary in order to achieve contract requirements.

No Confidence The Offeror’s recent and relevant past performance is not relevant to this acquisition, and does not meet the minimum acceptable standards; adequate results; reportable problems with identifiable substantial effects on overall performance. Based on the Offeror’s performance record, there is no confidence that the Offeror will successfully perform the required effort

Neutral In the case of an Offeror without a record of recent and relevant past performance or for whom information on past performance is not available, the Offeror may not be evaluated favorably or unfavorably on past performance [see FAR 15.305(a) (2) (ii), and (iv).]

Circle your choice below and please provide comments supporting your rating.

1. What is your assessment of the contractor’s quality of service (compliance with contract requirements, conformance to standards of good workmanship, accuracy of reports, technical excellence, customer satisfaction, etc.)?

High Level of Confidence

Moderate Level of Confidence

Low Level of Confidence

No Confidence

Neutral

Comments:

2. What is your assessment of the contractor’s timeliness of performance (reliability, responsiveness to technical direction, adherence to contract schedule, etc)? Did the contractor respond to service calls and supply orders in the timeframe specified in the contract requirements? Is the contractor able to provide support to remote locations? Do technicians possess the experience and expertise necessary to maintain and service the equipment?

Low Level of Confidence

3. What is your assessment of the contractor’s business relations (contract management, business-like correspondence, notification of problems and problem resolution, etc.)?

Low Level of Confidence

4. What is your assessment of the contractor’s invoicing procedures and policies? Does the contractor submit invoices accurately and timely? Is the billing staff proactive in resolving billing discrepancies?

High Level of Confidence

Moderate Level of Confidence

Low Level of Confidence

5. What is your assessment of the contractor’s personnel management? Is the contractor’s work force properly trained and given proper direction? Are required tasks successfully performed?

Low Level of Confidence

6. What is your assessment of the contractor’s management of their team members? Does the contractor resolve any issues with team members in a timely manner?

High Level of Confidence

Moderate Level of Confidence

Low Level of Confidence