Attachment 5 Performance Requirement Standards - 15JPSS26Q00000059.pdf
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- Attached to
- National Qualified Representative Program
- Solicitation number
- 15JPSS26Q00000059
About this file
This document is a Performance Requirement Standards (PRS) sheet for the National Qualified Representative Program administered by the Executive Office for Immigration Review within the U.S. Department of Justice. It establishes performance metrics and quality standards that contractors must meet when providing legal representation services to NQRP Respondents.
The PRS defines ten key performance indicators with specific Acceptable Quality Levels (AQLs) and surveillance methods. Contractors must ensure Qualified Representatives (QRs) conduct initial case assessments and client meetings with 100% compliance and enter appearances with immigration courts or the Board of Immigration Appeals within required timeframes at a 95% rate. Legal filings and supporting documentation must be submitted without material errors or omissions at a 95% rate, and QRs must provide representation at all covered immigration court hearings at a 100% rate. Additional requirements include developing release and repatriation plans for 90% of respondents, maintaining 100% confidentiality and records compliance, ensuring 95% of case files contain required documentation, achieving zero substantiated ethical violations or material noncompliance findings, and submitting 98% of required reports on time with accurate data. Surveillance methods include contractor self-reporting, periodic file reviews, review of E-28/E-27 filings in EOIR's CASE system, and compliance monitoring.
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National Qualified Representative Program Public Resources and Communications Division Executive Office for Immigration Review United States Department of Justice
Performance Requirement Standards (PRS)
Indicator Performance
Standard Acceptable Quality Level (AQL)
Method of Surveillance
Initial case assessment and client meeting
Contractor will ensure that QRs perform case assessments and conduct initial meetings with each NQRP Respondent
100% of case assessments conducted and initial client meetings completed
Self-reporting by Contractor, periodic file reviews
Entry of appearance Contractor will ensure that QRs enter appearance with the immigration court or BIA within the specific timeframe required for each NQRP Respondent
95% of entries of appearances completed within the required timeframe
Self-reporting by Contractor, review of E-28/E-27 filings in EOIR’s CASE system
Evaluation of safeguards and other potential motions
Contractor will ensure that QRs evaluate appropriate safeguards and prepare complete, accurate, and timely legal filings and supporting documentation on behalf of each NQRP Respondent
95% of the filings submitted to the immigration court or BIA without material errors or omissions
Self-reporting by Contractor, periodic file reviews
Representation at immigration court hearing(s)
Contractor will ensure that QRs provide representation to each NQRP Respondent at all covered immigration court hearings
100% representation rate for all covered immigration court hearings
Self-reporting by Contractor, periodic file reviews
Repatriation/release planning
The Contractor will ensure that QRs develop and execute a plan for release from DHS custody and/or repatriation on behalf of each NQRP Respondent.
The plan may include the securing of housing and transportation, coordination for the continuation of medical, psychiatric, and/or psychological services, and the facilitation of family and/or community support
90% of release and/or repatriation plans meeting the outlined specifications developed and executed
Self-reporting by Contractor, periodic file reviews
Confidentiality and records management
Maintain confidentiality of each NQRP Respondent’s information and secure case records in accordance with applicable laws and policies
100% compliance with confidentiality records handling requirements
Self-reporting by Contractor, periodic file reviews
Case documentation and file maintenance
The Contractor will ensure that QRs maintain complete and organized case files on behalf of each NQRP Respondent documenting services provided, legal filings, correspondence, and outcomes
95% of files contain required documentation
Self-reporting by Contractor
Compliance with legal and ethical standards
Perform services in accordance with professional responsibility rules, contract requirements, and applicable laws
Zero substantiated ethical violations or material noncompliance findings
Self-reporting by Contractor, compliance monitoring
Reporting and data submission
Submit accurate and complete reports, metrics, and deliverables, such as Program Operation Plans, as outlined in the Performance Work Statement by the required deadline(s)
98% of required reports submitted on time with accurate data
Review and analysis of submitted reports, metrics, and deliverables
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