Attachment 5 - Past Performance Questionnaire 08.05.docx

DOCX document 52 KB Posted

Attached to
Draft Solicitation - CBP Medical Services Federal contract opportunity
Solicitation number
DRAFT70B06C20R00000044
Issued by
Department of Homeland Security Customs and Border Protection

About this file

This document contains a past performance questionnaire and draft solicitation for medical services. The past performance questionnaire is for an incumbent contractor proposing on solicitation number DRAFT70B06C20R00000044, and requests evaluations of the contractor's performance on factors such as functionality, reliability, customer support, quality, responsiveness to changes, and adherence to schedule and price. The draft solicitation describes a potential future requirement for U.S. Customs and Border Protection to obtain medical services including pre-employment candidate examinations and drug testing, employee examinations and consultations, fitness for duty evaluations, and administration of a drug-free workplace program. The included statement of work outlines requirements for these services to support hiring and employee medical programs within CBP. This draft is not a final RFP and does not commit the agency to an acquisition, but provides notice of the potential requirement and gathers industry feedback.

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Other files for this federal contract opportunity

Other files attached to Draft Solicitation - CBP Medical Services, newest first.
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Attachment 6 - Security Documents .zip ZIP file
Attachment 3 - Historical Duty Locations.xlsx XLSX spreadsheet
Attachment 4 - CBP Medical Services Price Proposal Template.xlsx XLSX spreadsheet
70B06C20R00000044 Solicitation_08.05.2020DRAFT.docx DOCX document
Attachment 2_Small Business Utilization Plan Template.pdf PDF
Atatchment 1_SOW Medical Services DFWP - NPD and HC 07292020.docx DOCX document

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ATTACHMENT 5 – Past Performance Questionnaire

PART ONE: INSTRUCTIONS

The company who has provided you with this form is proposing on a Department of Homeland Security, Customs and Border Protection solicitation. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important. Please provide an honest assessment and return the questionnaire to the offeror (requesting company) by e-mail and carbon copy (CC) peter.a.giambone@cbp.dhs.gov and SHAUNGALEN.SAAD@CBP.DHS.GOV. The offeror shall then submit the Past performance questionnaire and responses to the Elements addressed in the Request For Proposal (RFP) by Close of Business, 1PM EST August 21st, 2020 with the offeror’s Phase 1 Submission.

PART TWO: GENERAL INFORMATION

70B06C20R00000044

1. OFFEROR’S INFORMATION

Name and Address:

Phone Number:

Email Address:

2. CONTRACT NUMBER

3. CONTRACT VALUE ($)

4. CONTRACT AWARD DATE

5. CONTRACT COMPLETION DATE

6. COMPLEXITY OF WORK (Circle One)

DIFFICULT / ROUTINE

7. CONTRACT TYPE

8. CUSTOMER ORGANIZATION

8a. CUSTOMER EVALUATOR Name:

Title:

Phone Number:

Email Address:

9. DESCRIPTION OF SERVICES

PART THREE: OFFEROR PERFORMANCE RATING

On the following pages, please summarize the Offeror’s performance for each rating factor as Excellent/Satisfactory/Good/Unsatisfactory by placing an “X” under the appropriate heading.

Satisfaction ratings are defined below and should be used as a reference in assessing performance:

RATINGS DEFINITIONS

Rating
Definition
High Confidence
The Government has high confidence that the offeror understands the requirement, proposes a sound approach, and will be successful in performing the contract with little or no Government intervention.
Some Confidence
The Government has some confidence that the offeror understands the requirement, proposes a sound approach, and will be successful in performing the contract with some Government intervention.
Low Confidence
The Government has low confidence that the offeror understands the requirement, proposes a sound approach, or will be successful in performing the contract even with Government intervention.

Neutral (only applies to Prior Experience) The vendor does not have record of relevant past performance or information is not available. The vendor will not be evaluated favorably or unfavorably

A
CUSTOMER SATISFACTION
High Confidence
Some Confidence
Low Confidence
Not Applicable
1
The functionality and usability of the Offeror’s system.
2
Satisfaction with the reliability (e.g., system up time) of the Offeror’s system.
3
Satisfaction with the Offeror’s ability to provide customer support to end users.
4
Quality of reports and service documentation (e.g., accurate, current and complete).
5
Effectiveness of the contractor in responding to and adapting to changes in user requirements.
6
Establishment and maintenance of effective quality control standards and procedures (e.g., bug resolution, system testing).
7
Satisfaction with the quality of services delivered.
8
Satisfaction with the efficiency of services delivered.
9
Satisfaction with the level of Offeror’s communication and interaction (e.g. frequency, accuracy).
10
Satisfaction with the Offeror’s ability to problem solve by providing creative or innovative solutions.
11
Satisfaction with subcontractors used by the Offeror, if any.
12
Satisfaction with the level of quality, accuracy, and completeness in reviewing medical examinations and consultations.
13
Satisfaction with the level of quality, accuracy, and completeness in providing medical recommendations using applicable medical standards.
14
Satisfaction with the level of quality, accuracy, and completeness in performing urine specimen collections.
15
Satisfaction with the level of quality, accuracy, and completeness in administering fitness tests.
16
Satisfaction with the Offeror’s automated system capabilities, such as scheduling appointments, reporting data, managing documentation, reporting test results.
17
Satisfaction with the Offeror’s network availability for performing services nationally and internationally.
18
Satisfaction with the Offeror maintaining applicable certifications, qualifications, credentials for Key and Non-Key personnel.
19
Satisfaction with Offeror storing and protecting sensitive personally identifiable information.
B
ADHERENCE TO PRICE, SCHEDULE, AND PERFORMANCE BASELINES
High Confidence
Some Confidence
Low Confidence
Not Applicable
1
Completion of work in accordance with agreed upon price.
2
Completion of work in accordance with agreed upon schedule.
3
Completion of work in accordance with performance expectations.
4
Resolution of performance problems without extensive guidance.

C

TIMELINESS OF PERFORMANCE
High Confidence
Some Confidence
Low Confidence
Not Applicable
1
Rate the Offeror’s adherence to task order delivery schedules in the following areas:

(a) Performance of services

(b) Delivery of reports or other documentation

(c) Resolution of system deficiencies

PART THREE: OFFEROR PERFORMANCE RATING CONTINUED

1. Has this contract been partially or completely terminated for default or convenience?

YESDefaultConvenience
NO

If yes, please explain (e.g. inability to meet price, performance, or delivery schedules - also include contract number, name, address, and phone number of Terminating Contracting Officer - TCO).

COMMENTS:

PART FOUR: EVALUATOR’S CERTIFICATION

I HEREBY CERTIFY THAT THE INFORMATION IN THIS FORM IS ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

SIGNATURE OF EVALUATOR

TITLE OF EVALUATOR

PART FIVE: OFFEROR’S RESPONSE (Filled out by the offeror) Please provide any additional past performance information that was not covered above, regarding this referenced contract, which addresses the elements requested in the solicitation. Information already addressed above shall not be restated. The Elements are listed below:

· Successful past performance providing MRO and HHS-Certified Laboratory Services to Drug-Free Workplace Program with similar work volumes within three years immediately prior to the date of the Offeror’s proposal.

· Successful past performance providing Medical services within three years immediately prior to the date of the Offeror’s proposal.

· Successful past performance in the same or similar requirements identified in the SOW and listed below within three years immediately prior to the date of the Offeror’s proposal.

Past performance with government entities is preferred. Offeror shall demonstrate favorable past performance in contracts with similar size, scope and complexity providing the following services:

· Employee Medical Services such as Examinations, Consultations, Fitness for Duty Examinations (FFDE) and Return to Work cases

· Medical Documentation Reviews to include clinical opinions and requirement recommendations

· Drug-Free Workplace Program Administration to include specimen collection, supplies, laboratory analysis and medical review officer oversight

· Candidate Medical Examinations, Fitness Tests and Consultations

File details come from the government source that posted it. Updated .