Attachment 5 Customer Satisfaction Survey.pdf
PDF 150 KB Posted
- Attached to
- Janitorial-Elko, NV Federal contract opportunity
- Solicitation number
- 697DCK-25-R-00005
About this file
This document is a Customer Satisfaction Survey for Solicitation #697DCK-25-R-00005 for Janitorial Services at the Elko System Support Center (EKO SSC) in Elko, NV. The survey must be submitted directly to the FAA Acquisitions team at the provided email addresses. The survey asks for ratings on timeliness of services, responsiveness, problem-solving, and overall service performance. The related Federal Contract Opportunity is for a firm-fixed price procurement of Janitorial Services at the EKO SSC with a period of performance from 1/1/25 to 12/31/2025 plus 4 option periods. The opportunity is being competed by the Department of Transportation Federal Aviation Administration Southwestern Region. Key dates include a site visit on 10/2/2024, questions due by 10/7/2024, and proposals due by 10/24/2024.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-25-R-00005 QA.docx | DOCX document | |
| Attachment 1 ELKO SSC Janitorial SOW Version August 15 2024.pdf | ||
| Attachment 2 FINAL_Elko Janitorial Frequency Chart 08-14-2024.xlsx | XLSX spreadsheet | |
| Attachment 3 WD 2015-5601 Rev 23 Dated July 22 2024.pdf | ||
| 697DCK-25-R-00005.pdf | ||
| Attachment 4 Contractor Staffing Access Questionnaire.pdf |
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Text version
Customer Satisfaction Survey
Solicitation # 697DCK-25-R-00005
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and melinda.davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date mailto:Darnell.A-CTR.Shelton@faa.gov mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
Customer Satisfaction Survey
Solicitation # 697DCK-25-R-00005
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and melinda.davis@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA
Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s
Operations Management?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
mailto:Darnell.A-CTR.Shelton@faa.gov mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
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