Attachment 4c QASP COSR_DDNV ESS.pdf

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SP3300-24-Q-0044 DLA Distribution Norfolk, VA ESS Maintenance
Solicitation number
SP3300-24-Q-0044
Issued by

About this file

This document is a Contract Oversight Surveillance Report (COSR) for the Electronic Security Systems (ESS) maintenance contract at DLA Distribution Norfolk, Virginia. The COSR evaluates the contractor's performance during a specific evaluation period, including methods of surveillance used (direct observation, random sampling, 100% inspection, and validated customer complaints), an overall evaluation of the contractor's performance, and certification by the Contracting Officer's Representative (COR) that the services have been received and accepted. The report includes detailed comments on the contractor's conformance to requirements, with sections for listing any nonconforming or outstanding performance. This COSR is related to the federal contract opportunity SP3300-24-Q-0044 for DLA Distribution Norfolk, VA ESS Maintenance.

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Contract Oversight Surveillance Report

1. Contract # / Service

2. Contract Location

3. Contract Performance Period

4. Evaluation Period

5. Contract Service Provider

6. Method(s) of Surveillance (check all that apply for this surveillance period) Requirement Surveillance Comments

Surveillance Methods Described -

- Direct Observation is the visual examination of processes and procedures by an evaluator who is physically present and watching individuals actually performing the work to determine whether the processes conform to the requirements.

- Random Sampling is correctly performed by selecting a statistically significant number of samples from a lot where all members of the lot have the same chance of being selected. Random Sampling is used to reduce the time and effort of validating conformance to requirements when a definable lot of significant size exists.

- 100% Inspection method evaluates all outputs of a particular requirement. Every item in a lot is evaluated for all or some of the characteristics in the specification. (Recommend if Lot Size is 25 or less)

- Validated Customer Complaints are customer complaints that prove to be valid upon subsequent investigation. They can be used as a trigger for conducting surveillances, and are included as a part of the surveillance report. When a valid complaint is received and included in a surveillance activity, strongly consider scheduling targeted follow up surveillance to ensure the problem has been corrected. These can prompt corrective actions, preventative action plans, and performance improvement plans.

7. Overall Surveillance Evaluation

8. Additional Comments / Notes to the Contracting Officer (Either positive or negative)

9. COR/TPOC Certification - I certify that the supplies or services provided by the Service Provider under the terms and conditions of this contract, have been received and accepted unless otherwise noted on this surveillance report.

Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments Requirement Surveillance Comments 10.0.2.20120224.1.869952.867557

TextField1: Electronic Security Systems (ESS)
TextField4: DLA Distribution Norfolk Virginia
TextField2:
DateField1:
DateField2:
TextField3:
DirectObservation: 0
RandomSampling: 0
Inspection: 0
Complaint: 0
Other: 0
Other_Field:
Requirement: 1. Did the Contractor provide a Contract Project Manager who shall be responsible for the performance of the work IAW PWS Section 3.1.1?
Requirement: 2. Did the Contractor adopt DLA ECM plans ensuring all hardware and software changes are approved by the COR in coordination with the J6 TPOC IAW PWS Section 3.1.4 ?
Requirement: 3. Did the Contractor develop and implement a Sustainment Plan for all systems, subsystems and equipment IAW with original equipment manufacturer and/or Federal/DoD/DLA policies and procedures IAW PWS Section 3.2.2?
Requirement: 4. Did the Contractor perform Preventive Maintenance (PM) services and Quarterly Testing on all equipment IAW PWS Section 3.2.3.?
Requirement: 5. Did the Contractor meet Application Systems and Network Requirements IAW PWS Section 3.3.1?
Requirement: 6. Did the Contractor meet CyberSecurity Requirements IAW PWS Section 3.4?
Requirement: 7. Did the Contractor meet Service Call Requirements and Procedures IAW PWS Section 3.5?
Requirement: 8. Did the Contractor maintain sufficient off-the-shelf materials and equipment on hand to support long-lead time service call work requirements IAW PWS Section 3.5.3?
Requirement: 9. Did the Contractor provide all software updates when an upgrade/patch was released from the Original Equipment Manufacturer (OEM) IAW PWS Section 4.0?
Requirement: 10. Did the Contractor Contractor submit a Quality Control Plan (QCP) within ten (10) business days of contract start date to the COR and within the MSR IAW PWS Section 7.0?
Requirement: 11. Does the QCP provided by the Contractor describe the Contractor’s methodology of compliance with the Deliverables and Performance Requirements of the contract IAW PWS Section 7.0?
Requirement:
SurveillanceComments:
Conforming:
Nonconforming:
Outstanding: 0
VeryGood: 0
TextField5:
SignatureField1:
SignatureField2:

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