Attachment 4_ Quality Assurance Surveillance Plan.docx
DOCX document 17 KB Posted
- Attached to
- Janitorial Services Blue Ridge Ranger District Federal contract opportunity
- Solicitation number
- 12444023Q0006
- Issued by
- Department of Agriculture Forest Service
About this file
This document contains a quality assurance surveillance plan and related federal contract opportunity for janitorial services. The quality assurance plan outlines performance inspection procedures and consequences for unsatisfactory work. Inspections will occur weekly or monthly depending on the task, such as cleaning restrooms twice weekly during peak season and once weekly during off-season. Deductions up to $500 may be assessed per incident of non-compliance. The related federal contract opportunity is solicitation number 12444023Q0006 from the Department of Agriculture Forest Service for janitorial services at the Blue Ridge Ranger District Recreation Sites, with an estimated start date of March 21, 2023. The contractor must provide all labor, equipment, supplies and transportation to perform cleaning in accordance with the statement of work.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 5_ Wage determination Dawson Cty.pdf | ||
| Attachment 3. PAST PERFORMANCE QUESTIONAIRE.pdf | ||
| 12444023Q0006_signed.pdf | ||
| Attachment 2. EXPERIENCE QUESTIONAIRE.pdf | ||
| Attachment 6_Wage Determination_Union_Fannin_Lumpkin Cty.pdf | ||
| Attachment 1_1449 continuation document_.janitorial.contract.BRRD.pdf |
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Text version
Quality Assurance Surveillance Plan
The objective of the quality assurance surveillance plan is to reduce the risk to both the Government and the Contractor when problems arise, and to provide a disciplined process for evaluating the Contractor’s performance in order to determine conformity with the requirements of the contract and resolve problems with performance.
1. Acceptable Quality Level/Deductions
The allowable leeway from a standard that can occur before the Government will reject the specific service.
AQL = 90%
A deduction of up to $500.00 will be incurred by the contractor per incident or issue depending on the level of non-compliance listed in QUALITY STANDARDS.
2. Performance Assessments
The tasks completed by the Contractor will be evaluated in terms of how well the requirements of the contract are satisfied. The COR will perform inspections on the tasks to ensure there is a match between actual and expected performance. If there are discrepancies, the COR will communicate performance concerns to the Contractor, and follow through to ensure performance gaps are closed. The Contracting Officer will be kept in the loop often in terms of the inspection findings and means to resolve identified performance concerns.
3. Method of Surveillance
The government, through the COR, will be monitoring the contractor’s performance on a continuous basis. The method(s) of surveillance for each task, will be a combination of—
1. Inspection
1. Customer Complaints
4 Corrective Action
When performance is deficient, the Contractor shall be promptly notified by the COR and a system should be established to track corrective action.
If the desired results are not achieved, the COR shall notify the Contracting Officer to assist in a corrective action. The Contracting Officer will set up a time frame for corrective action and re-inspection.
Should Contractor performance fail to meet performance standards stated in the Quality Assurance Plan Performance Requirements Summary, deductions will be made, as stated.
5. Consequences of Unsatisfactory Performance
Unsatisfactory contract performance may result in rejection of work by the Contracting Officer/Contracting Officer’s Representative, under the terms of FAR clause 52.246.-4, “Inspection of Services—Fixed Price”, including reductions in contract payments, where warranted, as specified in the QASP. However, the Government reserves the right to exercise other remedies stipulated in the clause, where reductions in payment in the QASP either do not apply or are otherwise insufficient to correct failure(s) to perform to standard.
Quality Assurance Inspection Report
PEAK SEASON
| Inspection Date: | Inspector: | |
| TASK | ||
| FREQUENCY | ||
| SAT | ||
| UNSAT | ||
| COMMENTS & LOCATION |
| 1.) Restrooms – Clean and disinfect surfaces and fixtures to include: toilets, toilet seats, urinals, shower stall, counters, sinks, mirrors, corners, crevices. Sanitize Floors, clean interior walls, windows, floors, ceilings, baseboards, grouting and stall partitions |
| 2 TIMES/ WEEK |
| 2.) Restrooms – Replenish supplies to include paper towels and toilet paper |
| 2 TIMES /WEEK |
| 3.) Bathrooms-clean exterior surfaces of building, sidewalks and grounds. |
| ONCE/MONTH |
| 4.) Clean Trash Receptacles |
| ONCE/MONTH |
| 5.) Vault Pumping and Maintenance |
| AS NEEDED TO MAINTAIN TO STANDARD |
| 6.) Odor Control |
| 2 TIME /WEEK |
7.) Trash-Collect and remove trash from garbage cans and immediate area.
Replace garbage can liners.
2 TIME/WEEK
| 8.) All other contract requirements not included on this list |
| AS NEEDED TO MAINTAIN TO STANDARD |
Reviewed with Contractor’s Representative:
Date Representative Signature:
Quality Assurance Inspection Report
OFF SEASON
| Inspection Date: | Inspector: | |
| TASK | ||
| FREQUENCY |
TWICE/WEEK
(off peak)
| SAT |
| UNSAT |
| COMMENTS & LOCATION |
Woody Gap Rec. Area
| 1.) Restrooms – Clean and disinfect surfaces and fixtures to include: toilets, toilet seats, urinals, shower stall, counters, sinks, mirrors, corners, crevices. Sanitize Floors, clean interior walls, windows, floors, ceilings, baseboards, grouting and stall partitions |
| 1 TIMES/ WEEK |
| 2.) Restrooms – Replenish supplies to include paper towels and toilet paper |
| 1 TIMES /WEEK |
| 3.) Bathrooms-clean exterior surfaces of building, sidewalks and grounds. |
| ONCE/MONTH |
| 4.) Clean Trash Receptacles |
| ONCE/MONTH |
| 5.) Vault Pumping and Maintenance |
| AS NEEDED TO MAINTAIN TO STANDARD |
| 6.) Odor Control |
| 1 TIME /WEEK |
7.) Trash-Collect and remove trash from garbage cans and immediate area.
Replace garbage can liners.
1 TIME/WEEK
| 8.) All other contract requirements not included on this list |
| AS NEEDED TO MAINTAIN TO STANDARD |
Reviewed with Contractor’s Representative:
Date Representative Signature:
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