Attachment 4 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

AIRFIELD OPERATION AND MANAGEMENT SERVICES AND AIRCRAFT RESCUE AND

FIRE FIGHTING SERVICES

CONTRACT/RFP#: 70Z08424RALAM0001

ATTACHMENT 4

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the

Government will use to ensure that the Contractor provides acceptable performance of the airfield services contract at the Coast Guard Air Station in Sacramento, California (the

"Contract”). The QASP is the Government’s written plan for administering the Contract and monitoring major aspects of the Contractor's performance. The QASP is not part of the Contract.

It is provided to the Contractor solely for informational purposes and is subject to change by the

Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP.

2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring Contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned primarily with the quality of the services provided, and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory as a result of the Contractor's actions or omissions, then the

Government may take appropriate contractual remedies to reflect the deficient nature of the services received in accordance with the PWS, PRS and/or applicable FAR clauses.

3. Responsibility for Quality Control: The Contractor, not the Government is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract Standards are achieved.

4. Surveillance Methods: The Government will evaluate the Contractor's performance under this contract. Government surveillance may include, but is not limited to, the following:

a. Performing unannounced drills of Aircraft Rescue and Fire Fighting (ARFF) personnel to assess the response time for ARFF services to arrive at the site of an emergency. The

Government anticipates performing these drills twice a year, unless problems arise.

b. Examining Contractor records to determine if ARFF personnel backfills are being accomplished within contract performance criteria.

c. Inspecting the Contractor's records to determine whether ARFF personnel possess the required qualifications and certifications;

d. Maintaining a log book indicating quantity of time that lighting, navigational aids, and

AWOS are not fully operational. Reviewing NOTAMS to evaluate airfield condition;

e. Maintaining records of any instances in which the Contractor's response time to problems with lighting, navigational aids, and AWOS is greater than the maximum response time allowed by the PWS; and

f. Inspecting any other Contractor records that contractor is required by this contract to maintain.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

AIRFIELD OPERATION AND MANAGEMENT SERVICES AND AIRCRAFT RESCUE AND

FIRE FIGHTING SERVICES

CONTRACT/RFP#: 70Z08424RALAM0001

ATTACHMENT 4

5. Observations Methods and Remedies: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism. The Government's preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Request for re-performance in accordance with the PRS. All cost of rework is the responsibility of the contractor.

b. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance; and/or

c. Contractual remedies in accordance with the applicable FAR clause(s).