Attachment 4 QASP 2031ZA24Q00136.pdf

Version 01/24/2018

Quality Assurance Surveillance Plan

For

Alternate Range Support

2031ZA24Q00136

January 11, 2024

COR

Ronald Rucker

DATE BEP

CONTRACTING

OFFICER

(LaQulla Howard)

DATE

(January 11, 2024) (January 11, 2024)

COR Signature CO Signature

TABLE OF CONTENTS

Subject Page Number

1. Overview 3

2. Description of Services/Supply/Product 3

3. Roles and Responsibilities 4

4. Contract Quality Requirements 4-5

5. Government Surveillance 4-5

6. Non-Conforming Performance 5

7. Data Analysis 6

8. Acceptance of Services 6

9. COR Status Report 6

10. Contractor Performance Assessment Reporting System (CPARS) 6

11. COR/Quality Assurance Surveillance Files 6

1. Overview.

1.1. Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS).

1.2. Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality.

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

2. Description of Services.

2.1. Scope of Work. The contractor shall provide alternate firing range facility support for BEP WCF Police Services Branch to conduct annual Quarterly qualification, In-Service and Police Basic Training Program (PBTP) classes. Training Space should include two indoor ranges to provide for simultaneous training with different weapon systems. Range capability should be fully automated with a dedicated control booth for each area and consist of a ten lane 50-yard range and 25-yard tactical (Law Enforcement Officer -LEO) training range with a minimum two lanes. Range capability should provide a target retrieval system with each shooting lane.

Classrooms Firing Ranges (25 Yard – 50 Yard Range Capability) Adjustable lighting to accommodate low light training Target retrieval system with each shooting lane Strobe and Flashing (red & blue) lights for training scenarios (Active Threat) Surround Sound System for training scenarios (bells, gunshots, and crowd noise) Capability to place vehicles on the range to be utilized in training activity Capability to conduct Force on Force (Non-Lethal Training Ammo-NLTA) with Mock Interiors Fully equipped Weapons Cleaning Room Classrooms Defensive Tactics (Mat Room) Judgment Simulator Room Reality Based Training Areas Active Threat Training Areas for Simunition Utilization/Deployment

2.2. Type of Contract. This is a Firm Fixed-Price Indefinite Delivery-Indefinite Quantity type contract with a base year and four (4) option years.

3. Roles and Responsibilities.

3.1. Government.

3.1.1. Contracting Officer (CO). The CO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

3.1.2. Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

3.2. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

4. Contract Quality Requirements.

4.1. Contractor’s Quality Control Program. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

The Contractor shall ensure services are performed in accordance with this PWS. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.

4.2. Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).

5. Government Surveillance.

5.1. Methods of Surveillance. The following Methods of Surveillance will be utilized in monitoring the Contractors’ performance:

5.1.1. 100% Inspection – N/A

5.1.2. Random Sampling – N/A

5.1.3. Periodic Inspection - The Government will utilize Periodic Method Inspection for this contract.

5.1.4. Customer Feedback. N/A

5.2. Surveillance Schedule. A Surveillance Schedule will be created each month utilizing the COR Surveillance Schedule, Attachment 3. The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel. A copy of the Surveillance Schedule will be filed and will become part of the CORs file.

5.3. Surveillance Instructions/Checklists. Surveillance Checklists, Attachment 4, will be utilized and completed when surveillances are conducted.

5.4. Surveillance Documentation. The applicable Surveillance Checklist(s) will be completed when/as Surveillances are conducted. Completed Surveillance Checklist(s) will be filed in CORs file. The file will have ready access to the BEP Office of Acquisition.

6. Non-Conforming Performance. Non-conformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications. All instances of non-conformance will be documented and the Contractor will be notified. Resolution of non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformance is classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contract Discrepancy Report (CDR). However, the Government is still required to document verbal Level I CDRs. The COR may issue verbal Level I CDRs directly to the appropriate level of Contractor management. The COR will notify the CO as soon as practical when a verbal Level I CDR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The CO will issue and sign written Level I CDRs, Attachment 5.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I CDRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II CDRs. The CO issues all Level II CDRs in writing, Attachment 5. The COR will notify the CO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II CDRs. The Contracting Office Director or Deputy Director issues written Level III CDRs. The COR is responsible for notifying the CO immediately upon discovery of a critical non-conformance.

6.4. Documenting CDRs. Documentation, as a minimum, will include: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving CDRs. All CDRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and CO shall track CDRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The CO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Data Analysis. N/A

8. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor. This is accomplished by approving the Contractor’s Receiving Reports via IPP.

9. COR Status Report. COR Status Reports will be submitted on a Monthly basis to the Contracting Officer. COR Status Reports will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; CDRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information. Completed Surveillance Checklists and CDRs, if any, will be included as attachments to COR Status Reports or uploaded separately in the Miscellaneous Documents Section of the CORs’ Online file.

10. Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings.

11. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained by the COR.

12. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Attachments:

1. Performance Requirements Summary (PRS)

2. Customer Complaint Record

3. Surveillance Schedule

4. Surveillance Checklist(s)

5. Contract Discrepancy Report

Attachment 1

Performance Requirements Summary (PRS)

The contractor services requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this

PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

Performance Objective

Performance Standard Performance Threshold

Method of Surveillance

Incentives (Positive or Negative)

PRS C.2.A In Service Training.

Police Officers and designated Security Specialist receive training on a semi-annual, annual or biennial basis.

The training is to ensure continued proficiency of skill sets.

The contractor shall provide a one-week refresher-training program covering BEP Police Officer and Security Specialist daily responsibilities, critical task and skill retention.

Zero percent deviation

Random Sampling

Positive or negative performance in

CPARS.

PRS C.2.B

Specific Updates.

Annual and quarterly updates for BEP Police personnel are required.

The contractor shall provide annual and quarterly updated on the following trainings: Weapons Qualification, Use of Force, Legal Aspects – Jurisdictional Guidelines, Physical Techniques, Active Threat Response, Safety Training, Basic First Aide/CPR/AED, Report Writing, Post Procedures – Operations and X-Ray Machine.

Zero percent deviation

Random Sampling

Positive or negative performance in

CPARS.

PRS C.2.C Police Basic Training Program (PBTP).

Contractor shall provide a four (4) week training course designed to provide new officers with an extensive overview of law enforcement principles that are specific to the Bureau of Engraving and Printing and Department of the Treasury policies and procedures and courses listed in attachment 1.

Zero percent deviation

Random Sampling

Positive or negative performance in

CPARS.

THE BUREAU OF ENGRAVING AND PRINTING

POLICE BASIC TRAINING PROGRAM (PBTP)

POLICE BASIC TRAINING PROGRAM (PBTP) BREAKDOWN OF COURSE HOURS

Lesson Block Lecture Practical Exercise Total

Introduction/Expectation 4:00 4:00

Ethics For Law Enforcement 4:00 4:00

Use of Force 4:00 4:00

Control & Arrest Techniques 4:00 12:00 16:00

Active Shooter Threat Response 4:00 12:00 16:00

Sig Sauer 9MM 2:00 20:00 22:00

Shotgun Orientation 1:00 3:00 4:00

M4 Orientation 4:00 16:00 20:00

Police General Orders 2:00 2:00

Product Security 4:00 4:00

Officer Survival 8:00 8:00

Security Violations 2:00 2:00

Report Writing 4:00 4:00

X-Ray Machine 4:00 4:00

Magnetometer 2:00 2:00

Conflict Resolution 4:00 4:00

Labor Relations Briefing 1:00 1:00

Union Briefing 1:00 1:00

Final Exam Review 4:00 4:00

Final Exam 4:00 4:00

Total Hours

TOTAL 130

Attachment 2

Customer Complaint Record

Customer Complaint Record _.pdf

Attachment 3

Surveillance Schedule

Surveillance Schedule _.pdf

Attachment 4

Surveillance Checklist(s)

COR Inspection Checklist.pdf

SURVEILLANCE

ACTIVITY CHECKLIST.pdf

TALLY

CHECKLIST.pdf

Attachment 5

Contract Discrepancy Report

BEP_OA_CDR.pdf