Attachment 4_Past Performance Questionnaire (PPQ).pdf

PAST/PRESENT PERFORMANCE QUESTIONNAIRE (PPQ)

SOLICITATION N32253-21-Q-0033

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 2.101 & 3.104

SECTION 1: CONTRACTOR INFO (filled out by Offeror submitting a proposal)

A. Contractor: _________________________

B. Contractor Cage Code: ________________

C. Contract number: ______________________________________

D. Contract type: ______________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: _________________________________________________

G. Contract cost: $____________________________ H. Description & Scope of service provided (include estimated annual poundage and/or # of deliveries):

SECTION 2: OFFEROR’S REFERENCE IDENTIFICATION (filled out by Offeror’s Reference)

A. Offeror’s Reference name:_____________________________________________________

B. Offeror’s Reference title and organization:________________________________________

C. Offeror’s Reference phone/fax number:__________________________________________

D. Length of time (years/months) contracted with Offeror: _____________________________

SECTION 3: EVALUATION (filled out by Offeror’s Reference)

1. Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

RATING DESCRIPTION

1 EXCEPTIONAL (SUBSTANTIAL CONFIDENCE) - During the entire period, the contractor met and exceeded many of the requirements of the contract and consistently performed at a superior level. Performance was accomplished with very few minor problems, and the contractor took immediate and effective corrective actions for those problems that did occur.

2 VERY GOOD (SATISFACTORY CONFIDENCE) - During the entire period, the contractor met and exceeded some of the requirements of the contract and consistently performed very well. Performance was accomplished with some minor problems, and the contractor took timely and effective corrective action for those problems that did occur.

3 MARGINAL (LIMITED CONFIDENCE) – During the entire period, the contractor did not always meet some of the requirements of the contract and intervention was required to continue performance. There were instances where performance was at a less than acceptable level; performance was accomplished with some problems and some corrective actions appear only marginally effective or were not fully implemented.

4 UNSATISFACTORY (NO CONFIDENCE) – During the entire period, the contractor did not meet the requirements of the contract and performance was at an unacceptable level. There were a number of serious problems that required extensive oversight and involvement, and corrective actions were either ineffective or non-existent.

N/A NOT APPLICABLE - Unable to provide a rating. Contract did not include performance for this aspect, or information was not available. Do not know.

Technical Performance 1 2 3 4 N/A

1. Did the contractor comply with generally accepted industry standards and practices for workmanship, sanitation, cleanliness, finish and appearance of items?

2. Did the contractor meet agreed upon pickup/delivery schedules?

3. Did the contractor return and properly package correct quantities of laundry with correct sizes marked on packages?

4. Did the contractor invoice accurately and timely?

5. Did the contractor implement adequate Quality Control measures, re-clean unsatisfactorily cleaned items, and repair/replace any missing/damaged items adequately?

6. Did the vendor routinely exceed the allotted shrinkage factor?

Program Management 1 2 3 4 N/A

1. How effective was overall contract management?

2. How timely and effectively did the contractor resolve contract problems without extensive customer guidance?

3. How well did the contractor understand/comply with customer objectives and technical requirements?

4. How did the contractor manage quality/effectiveness of sub-contracted efforts?

5. How effective was the contractor’s material management (including Government Furnished Property or Equipment)?

2. Please discuss each response for which you indicated 3 (Marginal) or 4 (Unsatisfactory) in response to the questions above (use additional sheets, if necessary). Feel free to discuss any other pertinent data that you feel is relevant.

3. Government Contracts Only: Was this contract partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___ No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules).

SECTION 4: NARRATIVE SUMMARY (filled out by Offeror’s Reference)

1. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs? Any additional comments?

Offeror’s Reference Signature Date

Offeror’s Reference: Thank you for your prompt response and assistance!

Please return this completed questionnaire directly to:

Lyndon Paloma Email: lyndon.paloma@navy.mil Phone: (808)473-8000 X-6836 mailto:richard.thorp.4@us.af.mil mailto:nigel.prince@us.af.mil

SECTION 2: OFFEROR’S REFERENCE IDENTIFICATION (filled out by Offeror’s Reference)