Attachment 4- Customer Satisfaction Survey.pdf

373 KB Posted

Attached to
Water Treatment Services at ZMP ARTCC in Farmington, MN
Solicitation number
697DCK-26-R-00373
Issued by

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This is a Customer Satisfaction Survey form used by the Federal Aviation Administration (FAA) to evaluate contractor past performance during the proposal evaluation process for solicitation 697DCK-26-R-00373. The survey is to be completed by customer references provided by the contractor submitting a proposal and must be emailed directly to anna.f.glover@faa.gov by a specified deadline.

The survey contains four rating categories, each scored on a five-point scale from Excellent (5) to Unacceptable (1): overall service performance, response time to needs and complaints, Operations Management problem-solving capabilities and follow-up, and on-site employee performance. Each category includes space for detailed comments. The form requires the customer reference to provide their organization name, contact information, phone number, and completion date. The instructions emphasize that the customer reference, not the contractor, must complete and submit the form directly to the FAA evaluation team.

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Other files

File Type Posted
697DCK-26-R-00373 Amendment 00002 - Cancellation of SIR.pdf PDF
697DCK-26-R-00373 - Amendment 0001.pdf PDF
Attachment 2 -WD 2015-4945 REV 32.pdf PDF
697DCK-26-R-00373 Solicitation.pdf PDF
Attachment 1-SOW ZMP Water Treatment 2024.pdf PDF
Attachment 3 - Contractor Staffing Access Questionnaire.pdf PDF

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Customer Satisfaction Survey

697DCK-26-R-00373

Date:___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.

Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the performance of our on-site employees providing various services for your facility?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

Organization Name:_______________________________________________ Date:________________________

Contact:________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:

anna.f.glover@faa.gov

File details come from the government source that posted it. Updated .