Attachment 4- Customer Satisfaction Survey.pdf
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- Solicitation number
- 697DCK-25-R-00181
About this file
This is a Customer Satisfaction Survey form associated with FAA solicitation 697DCK-25-R-00181 for Waste Collection Services at Miami and Tamiami Air Traffic Control Towers. The survey is designed to be completed by customer references provided by contractors submitting proposals.
The form evaluates contractor performance across four key areas using a 5-point scale (Excellent to Unacceptable): overall service performance, response time to needs/requests/complaints, problem-solving capabilities of Operations Management, and performance of on-site employees. The completed survey must be emailed directly by the customer reference to anna.f.glover@faa.gov. This is a standard past performance evaluation template that does not contain specific requirements or deliverables for the waste collection services contract.
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Text version
Customer Satisfaction Survey
697DCK-25-R-00181
Date:___________
________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.
Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
How would you rate the performance of our on-site employees providing various services for your facility?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)
Comments: __________________________________________________________________________________________________
Organization Name:_______________________________________________ Date:________________________
Contact:________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:
anna.f.glover@faa.gov
File details come from the government source that posted it. Updated .