Attachment 4- Appendix A.pdf
PDF 181 KB Posted
- Solicitation number
- 75H70726Q00070
About this file
This is a Quality Assurance Surveillance Plan (QASP) for elevator maintenance and emergency response services at a healthcare facility. The document outlines the Government's approach to monitoring contractor performance and verifying compliance with the underlying Performance Work Statement (PWS).
The QASP establishes six key performance objectives with specific standards and acceptance quality levels (AQL). Preventive Maintenance requires 100% completion of monthly services for each elevator annually, monitored through monthly Contracting Officer's Representative (COR) review of maintenance logs and random inspections, with reperformance at no cost as the remedy for non-compliance. Emergency Response to entrapment must occur within 1 hour with a 95% AQL, verified through incident logs and COR verification, requiring a corrective action plan if deficient. Routine Repairs must be completed within agreed timeframes (typically 24–72 hours unless parts are required) at 95% AQL, monitored through work order tracking with reperformance or schedule adjustment as remedy. Healthcare Environment Compliance maintains a zero-tolerance standard for disruptions to patient care and violations of infection control requirements, with ongoing COR observation and immediate corrective action or possible site removal as remedy. Safety Compliance requires adherence to OSHA, ASME, NFPA, and facility safety requirements with zero-tolerance for violations, enforced through inspection reports and incident logs with possible work stoppage. Documentation requires 100% on-time submission of complete and accurate monthly maintenance and service reports, with invoice withholding as the remedy for non-compliance. All deficiencies must be corrected at no additional cost prior to Government acceptance.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 2- IHS IEE Representation Form.pdf | ||
| Attachment 1- Fillable Table.docx | DOCX document | |
| Sol_75H70726Q00070.pdf |
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Text version
QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
1. PURPOSE
This QASP defines the Government’s approach to monitoring contractor performance and verifying compliance with the PWS.
2. SURVEILLANCE METHODS
• Review contractor-submitted monthly maintenance logs for each elevator
• Verify completion dates, technician signatures, and tasks performed
• Conduct random spot-check inspections of elevators after maintenance
• Compare logs against scheduled maintenance plan
3. PERFORMANCE STANDARDS AND INSPECTION CRITERIA
Performance
Objective Standard Performance
Metric Acceptable
Quality Level
(AQL)
Surveillance Method
Frequency Remedy
Preventive Maintenance
Monthly maintenance completed for each elevator
12/12 scheduled services completed per elevator annually
100% COR review of maintenance logs; random inspections
Monthly Re-performance at no cost;
document in CPARS if recurring
Emergency Response –
ASU
Response to entrapment within 1 hour
% of emergency calls responded to within required timeframe
95% Incident logs;
COR
verification
As needed Corrective action plan required
Routine Repairs
Repairs completed within agreed timeframe (typically 24– 72 hours unless parts required)
% of repairs completed within timeframe
95% Work order tracking; COR review
As needed Re-performance or schedule adjustment
Healthcare Environment
Compliance
No disruption to patient care;
compliance with infection control and facility requirements
Number of disruptions, complaints, or violations
100% (Zero tolerance)
COR
observation;
facility feedback
Ongoing Immediate corrective action;
possible removal from site
Safety Compliance
Compliance with OSHA, ASME, NFPA, and facility safety requirements
Number of safety violations or incidents
100% (Zero tolerance)
Inspection reports;
incident logs
Ongoing Immediate corrective action;
possible work stoppage
Documentati on
Complete and accurate maintenance and service reports submitted monthly
% of reports submitted on time and complete
100% COR review Monthly Invoice withholding until compliant
4. CORRECTIVE ACTIONS
Any failure to meet an equipment acceptance criterion constitutes non-acceptance. All deficiencies shall be corrected at no additional cost prior to Government acceptance.
File details come from the government source that posted it. Updated .