Attachment 3 Statement of Work.pdf

Glacier Ranger District & Begich Boggs Visitor Center Janitorial - 12010920Q0088 Attachment #3 Statement of Work

STATEMENT OF WORK:

The Contractor shall provide all management, personal protective equipment (PPE) and labor necessary to ensure that janitorial services are performed for two (2) facilities on the Glacier Ranger District (GRD) in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance as stated in the Statement of Work (SOW).

1.0 BASIC WEEKLY JANITORIAL SERVICES – BASE ITEMs 0001 and 0002. The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of Work (SOW) and the Service Delivery Summary (SDS). The minimum cleaning frequencies are established in Workload Factors. The contractor shall:

i. Maintain Floors. All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, and wet mopped, as needed to ensure they have a uniform appearance and free of dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter.

Baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

ii. Remove Trash. All trash containers, inside and outside the facilities, shall be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked “TRASH” shall be removed. The contractor shall not provide services for recyclable materials. Forest Service staff will handle recycling for these facilities. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

iii. Stage Trash. waste, and bags of garbage shall be staged inside the facility until it ready to load, transport, and remove from the site. This is due to animals such as bears and ravens that can get into the trash quickly if staged outside. For staging waste to remove off-site at BBVC, near the classroom doors is recommended for ease of access and loading. There are no dumpsters on-site at BBVC. The contractor shall coordinate with Forest Service staff to dispose of any waste collected from BBVC at the GRD Office dumpsters.

ii. Clean Interior Plexiglas/Glass/Mirrors. Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

iii. Clean Drinking Fountains. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

iv. Clean Stairways. All floor surfaces shall be cleaned in accordance with paragraph viii- “Maintain Floors, Vacuum Carpets, Clean Carpets, or Vacuum and Clean Floor Mats”, as appropriate for floor covering. Grease and grime shall be removed from stair guards, handrails and baseboards. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean, uniform appearance based on weekly and monthly service requirements.

v. Vacuum Carpets. Vacuum carpeted areas, to include corners and edges. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the government representative. Area and throw rugs are included.

vi. Clean Carpets. Spot clean or shampoo dirty carpets over an area of two (2) square feet or less.

Spots must be removed immediately.

vii. Vacuum and Clean Floor Mats. Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

viii. General Spot Cleaning. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

ix. General Dusting. All horizontal surfaces, to include but not limited to, counters, tabletops, computer stands, room dividers, filing cabinets, phones, conference room table, benches, and desks in individual offices, must be dusted or cleaned to eliminate dust collection (Contractor shall not remove paper work from desks to other work areas to dust or clean. If surfaces are not clear, then it is not necessary to dust or clean.). Office equipment that includes, but is not limited to, fax machines, printers, and television in conference room, must be dusted or cleaned to eliminate dust collection. Contractor shall follow manufacturer’s recommendations for cleaning of all exhibits.

x. Clean Kitchen. Clean and disinfect sink, faucet, drain and stopper. Sink and surrounding areas shall be free of streaks, stains, spots, smudges, scale and other obvious soil. Clean and disinfect microwave oven inside and out, wipe down the refrigerator and wipe down the walls by the trash receptacles.

xi. Restock. Two week notice is given to the COR to replenish Government Furnished Stock when stock has been 75% depleted.

1.2. BASIC WEEKLY RESTROOMS CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of Work and the Service Delivery Summary (SDS).

i. Clean and Disinfect. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

ii. Descale Toilet Bowls and Urinals. Descaling shall be performed monthly at a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

iii. Sweep and Mop Floor. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be cleaned as necessary to maintain sanitary conditions and a clean, uniform appearance.

iv. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the soap dispensers do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed.

2. ADDITIONAL REGULAR CLEANING AND DISINFECTION – BASE ITEMS 0001, 0002

and OPTION ITEM 1001 – The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of Work (SOW) and the Service Delivery Summary (SDS). The minimum cleaning frequencies are established in Workload Factors.

2.1 STATEMENT OF WORK: The contractor shall:

i. Cleaning of General Office and Internal Building Areas: The Contractor shall clean all visibly dirty surfaces using general detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided by the product manufacturer.

ii. Disinfecting of Solid, High Contact Surfaces: Prior to using a disinfectant, the Contractor shall wipe down all solid, high contact surfaces using a disinfectant from the EPA-registered list of products identified as effective against Novel Coronavirus SARS-CoV-2 (List N:

Disinfectants for Use Against SARS-CoV-2 (COVID-19) or other product containing the same active ingredient(s) at the same or greater concentration than those on the list. The Contractor shall use all products in accordance with directions provided by the manufacturer. Examples of solid, high contact surfaces include but are not limited to: handrails, glass surfaces, door knobs, key cards, light switches, countertops, water faucets and handles, work surfaces, elevator buttons, sinks, toilets and control handles, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, water cooler and drinking fountain controls.

Disinfected surfaces should be allowed to air dry. The Forest Service Personnel are responsible https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2-covid-19 for cleaning and disinfecting their personal workspaces including, computers, keyboards, closets, desktops, and drawers.

2.2 Ordering Procedures: Option Item 0001 The following individuals are authorized to issue a call out service for: Additional Regular Cleaning and Disinfection for the Begich Boggs Visitor center. The Forest Service will schedule with the contractor at least seven (7) days prior to services to be performed. These services are generally performed outside of the Visitor Center’s summer season (May-September), with April or October the anticipated months of potential call out sevice. The requirement is on an as-needed, call out basis. Number of calls is estimated. The Forest Service does not guarantee the number of calls that will be made for each location.

2.3 Authorized FS Personnel: The following individuals are authorized to issue a call out service for Option Item 1001:

John Wright Contract Specialist

Della Koelling Contract Officer

Danial Keeler Facilities Maintenance

Eric Steinfort Facilities Laborer

Adriene McGill Director BBVC

Cody Kapotak Forest Engineer

Upon receipt of notice, the contractor has 24 hours to notify the Forest Service if janitorial services can be performed. Payment will be invoiced separate from the BASE item services.

3. OPTION ITEM 2001 AND 3001 – DETAILED CLEANING AND DISINFECTION (COVID-

19 Incident) This procedure is to be followed whenever a novel coronavirus (COVID-19) event occurs in the Glacier Ranger District Office and/or the Begich Boggs Visitor Center.

3.1 STATEMENT OF WORK:

1. Steps. The Forest Service shall perform the following steps before initiating cleaning and disinfection procedures:

a. identify all areas in the facility that the individual(s) was in, to the greatest extent possible, including marking printed building floor plans as necessary to clearly identify the affected locations that require detail cleaning and disinfecting.

b. empty the aforementioned area(s) of occupants and close the area for up to 24 hours, where feasible. The area can still be used for emergency egress as needed during that time.

c. open available doors and windows or increase outside air to the isolated area(s) for the closed duration. This closing and airing process is to allow any airborne droplets to settle prior to cleaning and disinfecting.

2. Qualifications: The Contractor performing the work must have the required supplies and the Contractor staff shall be trained in current blood-borne pathogens requirements, as defined by OSHA (29 C.F.R. 1910.1030). The minimum supplies required are detergents and/or soaps compatible with the surfaces being cleaned, and disinfectant products either registered by the Environmental Protection Agency (EPA) as effective against emerging infectious agents (List N: Disinfectants for Use Against SARS-CoV-2 (COVID-19) or equivalent products containing the same active ingredient(s) in similar or greater concentration levels as those listed by EPA.

3. Procedures: If disinfectant used is other than those provided by the Government, The Contractor shall submit to the Contracting Officer’s Representative or their designee for review and approval, any proposed disinfectants, prior to use.

a. Once approved, the Contractor shall use all cleaning and disinfectant products in accordance with the manufacturer’s directions.

b. Prior to entering the area, the Contractor shall don appropriate personal protective equipment (PPE) required for the specific cleaners and disinfectants used. At minimum, contractors shall wear nitrile, latex or similar non-cloth disposable gloves, and facemasks.

c. The Contractor shall clean all high contact, solid surfaces in the affected area(s) free of any visible dirt or grime using the cleaning products. The Contractor shall also clean any porous surfaces that contain visible contamination to the extent feasible, using products compatible with those surfaces. Visible contamination is defined as surfaces soiled with phlegm, saliva, vomit, or a similar bodily fluid. Dirt and grime and not considered contamination for purposes of this procedure.

d. The Contractor shall disinfect all solid, high contact surfaces in the affected area(s) using the approved disinfectant. Disinfectant shall be applied in such a manner as to ensure solid surfaces are visibly moist. The Contractor shall also take extreme care to avoid damage to finishes, as well as any cloth surface, carpeting, and wood furnishings, during the application of any disinfectant. Solid, high contact surfaces include but are not limited to: handrails, door knobs, key cards, touch screens, light switches, countertops, table tops, water faucets and handles, work surfaces, elevator buttons, sinks, toilets and control handles, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, water cooler and drinking fountain controls.

e. The Contractor shall allow disinfectant to remain on surfaces until air dry.

f. The Contractor shall place used supplies including gloves, rags, containers in sealed plastic trash bags. Bags should be tied shut and disposed of as ordinary waste in the FS provided dumpster or offsite.

g. Once the affected area(s) have been cleaned and disinfected dried, they can be opened back up to regular occupancy and use.

3.2 Ordering Procedures: The requirement is on an as needed call out basis. Number of calls is estimated. The Forest Service does not guarantee the number of calls that will be made for each location.

3.3 Authorized FS Personnel: The following individuals are authorized to issue a call out service for

OPTION ITEM 2001 & 3001:

John Wright Contract Specialist

Della Koelling Contract Officer

Danial Keeler Facilities Maintenance

Eric Steinfort Facilities Laborer

Adriene McGill Director BBVC

Cody Kapotak Forest Engineer

Upon receipt of notice, the contractor has 48 hours to conduct services detailed below. Payment will be invoiced separate from the BASE item services.

4. SERVICE DELIVERY SUMMARY

4.1 Quality Control Plan

The Contractor shall ensure that all of the requirements of the contract are addressed in a Quality Control Plan (QCP). Submit the QCP to the COR at the Prework Conference. The QCP shall be a system for identifying and correcting deficiencies in the quality of service before the level of performance becomes unacceptable or the COR points out the deficiencies. The importance of a QCP that covers all services is critical to the successful performance of the custodial program. The QCP shall include, but is not limited to the following:

(a) An inspection system tailored to the specific building(s) which covers all services stated in the Performance Standards and General Requirements of this contract. The Contractor shall devise a checklist for use during inspections and provide the name of each management individual who will perform the inspections. The checklist must be signed and dated by the inspector at the time the inspection is completed. This inspection shall be conducted at the end of each work shift. Unless the Contractor is the sole contract employee, it is not permissible for the person who performs the work to inspect and accept the work. The Contractor or his/her employees who will complete inspections shall be identified by name.

(b) An on-site file of all inspections conducted by the Contractor and the corrective action required and subsequently taken. This file shall be located in an area agreed upon with the COR and shall be available to the Government at all times. The COR may compare inspections performed by the Contractor’s inspector against the actual conditions of the facilities.

4.2 Government Quality Control and Assurance

The Forest Service relies on the Contractor’s existing quality assurance system for commercial services as a substitute for Government inspection and testing before tender for acceptance unless customary market practices for the commercial service being acquired include in-process inspection. Any in-process inspection by the Forest Service shall be conducted in a manner consistent with commercial practice. The Forest Service may conduct quality assurance for its benefit and has the right to refuse acceptance of nonconforming services. Quality issues with services tendered for acceptance or rejected by the Forest Service shall be resolved under Contract Clause FAR 52.212-4(a), “Contract Terms and Conditions-Commercial Items”.

4.3. Performance Requirement Summary: The below table describes the quality level of performance expected by the Forest Service and the means by which the Forest Service may use to validate acceptable services. Acceptance by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the terms and conditions of the contract.

The following inspection and acceptance criteria are to be used to determine acceptance of work under this contract.

Performance Requirement Summary

PWS

Section

Required Services Performance Standards Acceptable Quality Level (AQL)

Monitoring Method

1.1(iv) GFP Supply Stock Two week notice is given to the COR to replenish GFP Stock

Facilities are 100% stocked with supplies.

COR observation Valid customer complaint

1 & 2 Facility Cleaning See Paragraphs 1.1, 1.2,

2.1 and 3.2

No more than 2 valid customer complaints per month

Valid customer complaint COR observations

2.2 &

3.2

Scheduling Services Services are coordinated with COR and delivered as scheduled

No more than 1 occurrence per month where services are not delivered on schedule.

Services are rescheduled and completed within the week originally scheduled.

COR observations Valid customer complaint

PWS

Section

Required Services Performance Standards Acceptable Quality Level (AQL)

Monitoring Method

4 Quality Control Plan

Contractor effectively manages personnel, delivery of services, and quality control and assurance is evident.

Communication and coordination is timely and effective with the

COR

Notifications are timely to the COR, no more than 2 late notification per year. QCP processes are effective with no negative trends noted in delivery of service

COR visual observations and review of Contractor inspection reports

4 Quality Control Plan

Communication and coordination is timely and effective with the COR

No more than 1 missed communications or timely coordination with COR per Month

COR visual observation Valid FS customer complaint